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Care.com

4.450 reviews
Last reviewed: Feb 27, 2026

Do you agree with Care.com's TrustScore? Voice your opinion today and hear what 5,398 customers have already said.

care.comMember since Feb 2026

Care.com is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.4 out of 5 stars. Last reviewed February 27, 2026.

Customer Reviews

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Our successful and happy experience.The Care.com site was user friendly. My family was grateful for the quality applicants we found for our mom. She is very happy with the care from Beth C.

The Care.com site was user friendly. My family is grateful for the quality applicants we found for our mom. She is very happy with the care from Beth. Beth (Betta) is kind, professional, and patient with our mom. We would recommend her to anyone that needs help caring for their parents or anyone they love.

Karen .
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Found caretaker very quickly

Website made it very easy to find a caretaker from my mom.

TERRI MILLS
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Care.com is great

Care.com really helped me a lot and I'm sure it helped people that were looking for caregivers I just felt very comfortable using care.com I would recommend them most definitely

Jacqueline Burruel
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Caregiver

Made it easy to connect with families that are seeking in home care

Kimberly
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The company insisted i upgraded to a…

The company insisted i upgraded to a premium policy a year after canceling. Very dishonest.

Rachel Gordon
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Good

Good: Received a few qualified responses during the first few days. Interviewed and found a good match who is working out extremely well. I can’t imagine a better fit for my family.Not so good: When posting our job, our ability to emphasize at the highest level, our priority need, we were forced to use a category that didn’t reflect our job. Some flexibility, or more categories would have been useful. I believe the pre-set category was misleading to our applicant pool, and forced us to explain it to each applicant, then wait to see if they were still interested. Can’t help but wonder if this limited our applicant pool. I admit, however, that this was my first time using your site, and I may have missed something.

Barbara Royval
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Care.com has shown me another way of life

Care.com has shown me another way of a work life and being able to help people. Helping families accomplish goals and beimg able to help in the times that are needed is my goal!

Stephanie Martinez
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So far my experience with Care.com has…

So far my experience with Care.com has been great! The fact that there has to be background checks definitely helps me feel safer and knowing that the requests are pretty all legit. It’s a straight forward app where you choose what exactly you are looking for . Overall satisfied with the app! Definitely recommend!

Chrissoula Halkias
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Easy process to find services for Senior care

I was in a pinch, trying to find a ride to medical appointments for an entire month. I placed an ad for Senior Services needed. Within an hour I had multiple candidates. I sorted through them and interviewed some in person and others by phone. Within two days, I got two great candidates. Easy process. I did pay extra for other services.

A Ellis-Noonchester Al
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Prompt Personable Timely Response

I put the notice up four days before we needed someone. We had five very fine responses. Interviewed two of them and hired one. The person we hired was a life saver! She was responsive, professional, and most important personable!

Richard Erlich
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Their website is well organized so you…

Their website is well organized so you don’t have to spend tons of time figuring out. And their customer service is reachable and quick to answer any question you might have.

Grace Mwiruki
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The app is very intuitive and easy to use

The app is very intuitive and easy to use. When I have needed customer service, they have responded promptly. I have met wonderful families here, although some are not specific about what they need or expect to find. You also have to be careful because you come across scams and fake profiles.

Lucia BS
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Its easy and helpful

Its easy and helpful

Margaret Rembisz
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Great experience! have been a member of Care for more…

I have been a member of Care for more than 6 years, worked with wonderful families and forged strong relationships.The Care team always responds promptly and professionally to any request for assistance. My experience has been great! Care provides a safe space for parents and caregivers to interact and find the right fit for each other.

Dalcis
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They have said it’s been a really good experience for them

It’s a really good amazing experience

Virgen Rodriguez
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This company is a complete scam

This company is a complete scam. They charged me an annual fee and did not tell me that my account will be renewed. I asked them to refund the charges. I never used the service. I asked the refund the SAME DAY as the charges dropped. No email notification prior. They did not refund the $155.40 charge.

Rishi Garg
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There is high traffic and it is ranked…

There is high traffic and it is ranked very highly via reviews.It is widely used.It’s a real company with hundreds of employees and large revenue for the caregivers.It is reliable and really helps to connect people who are needing a caregiver with quality caregivers.The caregiving seekers should feel very comfortable to know that each caregiver has had a background check and they can request further background checks such as motor vehicle checks, etc.

Madeline
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Great with information of families!

It has helped me to find amazing families!As a nanny I often feel nervous about meeting new families and having all the description for the position I am applying, care.com gives me that peace I am looking for when meeting new families, it makes it easy to come back and read what they are looking for and to establish contact as well.

Ariadna S Guajardo
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I have had the opportunity to meet…

I have had the opportunity to meet wonderful people who have entrusted me with the care of their homes, their children, or elderly people who need me.

Ana Balcazar
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scammers

scammers, i am looking for a cleaner so first they charge my credit card and only after that require me to verify my id with camera selfie and all that garbage which i never planned on doing. I dont like my facial print made public and they treat you like a dog or something. we are giving them money and they disrespect us! bad company total scumbags !

mike
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Cite this page

According to TrustPlane, Care.com has a 4.4/5 rating based on 50 verified reviews as of February 2026. Source: trustplane.app/company/care-com