Do you agree with Bondel's TrustScore? Voice your opinion today and hear what 225 customers have already said.
Bondel is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.8 out of 5 stars. Last reviewed February 24, 2026.
The picture of my girls turned out so amazing! Bondel truly has a great ethic. They sent me multiple mock ups until I was happy with the result and never rushed me or told me they couldn’t do something. I highly recommend this company.
What a great company to work with from start to finish! Thanks to Andrew and Sandy for all of their help to make several edits and get it not just right but perfect! Quality of the finished portrait is spectacular, with vibrant colors, exceptional quality canvas and exact portrayal of the photo sent to them! All phases and the project were right on time! Can't wait to use their talents again!
I loved collaborating on the colors and style. They nailed it 3rd try. So easy to work with. Very pleased with the process and outcome 😍
This company is fabulous. They captured her realness from the beginning. Especially her eyes. They worked with me through many edits until she was perfectly captured in my eyes and heart.
From beginning to end, working with this company was a pleasure! So patient and helpful with all my edits and the finished product was better than expected. It's a gift for my sister and I'm sure she will be so happy with it.
I loved my dog's portrait very much. I have cry to see my baby boy on this amazing piece. Thank you so much to Bondel. I will order another piece soon.
I'll try to be fair and balanced here. Everything with Bondel went really smoothly until the final products arrived (very responsive, easy to communicate with Andrew and Sandra, they even went out of their way to ship in time for my mother's birthday). Customer service was great but candor is zero, bordering on shady/bait and switch. The website is littered with terms like "hand drawn" and "portraits". Buyer beware: what you will receive is NOT a painting (what I thought I had ordered), and it's very questionable if a human is involved in any step of the process post-order besides stapling the plastic-like canvas to a frame and shipping. Bondel's responses to less than positive reviews constantly defend that they don't use AI, it's all human and not computer generated. I call BS--the two very large PAINTINGS I ordered are very obviously laser printed from a computer generated image. I cant return it so I hung it in a room nobody in my house uses for now (I assume my mother will do the same for hers) and I sometimes go look at it to remind myself to read all fine print and do my diligence before ordering from any ads on Instagram. If what I received was a bona fide painting, this review would be 5 stars. Bondel really needs to make it explicitly clear to prospective customers--especially when you've exchanged a dozen emails back and forth on proofs, etc!--that what they will receive is the same thing a child with a photoshop license and a local CVS to laser print could produce for a fraction of the cost. They had every opportunity to be transparent about what and how they produce but clearly their business model is not that. I paid over $500 for two larger sized items. My wife has printed several similar sized images through Google Images, CVS, etc. for about $75 each. I personally don't want to hang AI, laser printed trash in my home; I want to employ actual artists, not mass produced junk. Ive already researched a proper artist (check out "Works of Arf") to commission actual paintings of our dogs at which point I'll have a very expensive Bondel bonfire and then share that video instead of the onboxing video they asked me to send them.
The company had tremendous patience helping us get the portrait just the way we wanted. We are extremely pleased with the results that highlight our sweet Molly. It looks like it was hand painted on canvas. Thank you for your expertise.Marsha and Frank
It was such an easy process and it so neat to have a custom portrait in memory of my best friend.
You guys did a great job.My picture came out wonderful , thank you
First rate customer service—Patient and professional !! The portraits of our two previous doodles are beautiful!! The artist captured our puppies physical likeness and their unique spirt! We highly recommend Bondel!!
Just received my picture and it is a true capture of how LOU looked. I gave her a big kiss on the picture. i love it and i know my sister loved the work you did of her golden GRACE. You are awesome to work with to try and make sure everything is as close to the picture we send you.You are awesome and my picture of LOU is beautiful. sharon hudon and ristine richards
I am picky and they worked on every revision I had and never made me feel pressured to accept a version. The final product was fabulous ! I do believe they are using Ai based on how revisions came back but my final result was beautiful and looked just like my horse ! I definitely recommend this company.
Andrew was a dream to work with. Kept me informed, was understanding of each request. I have four more portraits I will have Bondel make. I love the finished portrait, it arrived 20 minutes ago!!!Kris Lennon
I have found it rare in today’s society to come across a company as well put together as Bondel. From my initial order, through consistent follow-up and communication, to the amazing end result, it has been nothing shy of phenomenal. Andrew and Co., please accept our most sincere and heartfelt THANK YOU. You have exceeded our expectations in every way!Best,The Joneses
It’s beautiful!! I’m so in love with it!
Beautiful colors, and my wife adored her birthday gift. The portrait art is stunning and professionally done—so impressed! I’ll be ordering more for sure.
The Bondel team was great at communicating with me. When I missed the initial proofs, they followed-up to make sure I was aware they were sent and were quick to send revisions. The portrait of my pet was so great, I immediately ordered two additional as gifts for friends!
Total scam. Claim to never use AI, but a quick check of their photos on their web page are in fact AI.customer service and response is fine until you ask about AI.
I love the portrait of my pup! It's splash of color with her precious face brightens up the whole room. Recommend!
According to TrustPlane, Bondel has a 4.8/5 rating based on 50 verified reviews as of March 2026. Source: trustplane.app/company/bondel-co
