This place is a scam and will message…
This place is a scam and will message you repeatedly even after opting out. Do not give them your info.
K J
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Best Buy Insurance
2.79 reviews
Last reviewed: Jan 8, 2026Do you agree with Best Buy Insurance's TrustScore? Voice your opinion today and hear what 9 customers have already said.
bestbuyinsurance.comMember since Mar 2026
Best Buy Insurance is an online company. Based on 9 reviews on TrustPlane, it has an average rating of 2.7 out of 5 stars. Last reviewed January 8, 2026.
Customer Reviews
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9 reviews
Scammy/AWFUL customer service
I needed a driver’s-only insurance policy to meet North Carolina’s requirement for getting a license. I received an email from Best Buy Insurance promoting “Non-Owners SR-22 Insurance Plans As Low As $10 A Month!” That was a complete bait-and-switch.Jessica Rojas, the agent who contacted me, called multiple times and quoted me $89/month — nearly nine times the advertised rate (her number is, 949-989-4299, do NOT answer). She claimed I could call back the next day, cancel, and get a refund for any unused coverage. That was a lie.What followed was an absolute nightmare. Best Buy Insurance handed me off to Dairyland Insurance through some agency called Breana’s Insurance Services. It was like playing a game of insurance telephone — no one knew what was going on, and no one took responsibility.Jessica Rojas has never once answered my calls. Every attempt to reach her goes straight to voicemail. When I call her office, I either get vague promises to “leave a note” or I’m abruptly transferred to random branches mid-sentence, by very rude & disrespectful receptionists. I've emailed everyone involved and the only response I got was from Dairyland — who told me I could face early cancellation fees, directly contradicting what Jessica Rojas had promised.I would rate this 0 stars if I could. This entire operation is shady, disorganized, and clearly designed to confuse and trap people. Avoid Best Buy Insurance, Breana’s Insurance Services, and Dairyland at all costs. Don’t fall for the low-price bait/false promises like I did. You’ll just end up frustrated, out money, and without support when you need it.
Laura
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Matt Murray is the freaking best after…
Matt Murray is the freaking best after two days of the run a around from Geico (doesn't provide sr22 in GA and other companies costing a $1000 plus!) Matt was affordable and fast found me the best deal and sent my required documents for the DMV while on the phone. They will continue to get my business! Best experience ever! Used them and save money please!!
LNG
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This is by far the best experience I…
This is by far the best experience I had in a while in my opinion, it take a minute to figure out how to write a rewrite but once I did i kinda wait the customer service was very helpful 10 out 10!!!
Breon
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I contacted one of the Reps for a quote…
I contacted one of the Reps for a quote for liability insurance and a srr22. The insurance rep ask me very rudely what was my budget and I told him and he gave me a price and I asked him how long do I have before it expires and he said that they deleted right away they had too many customers that they want to deal with. So I told him that I'm not interested and then I hung up he then text me from a number that the insurance company provide for them and said thisI have bigger problems than trying to get a lower insurance rate and then text me a lot of harassing text messages his number was 949-549-1112
Kevin Ellis
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Great customer service
Great customer service! Yannet was so much help and very polite. She answered all of our questions and concerns.
Teresa Arechiga
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Total scam sight
Total scam sight Will take your money fast But if need to cancel you'll get the run around Be careful
joe perry
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I liked that I could take computer…
I liked that I could take computer system in the main store or pay a 110.00 a hour visit to my house..since I have the royal protection plan..that cost 300.00 a year..
Brenda Scofield
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Purchased insurance, agents lied
Purchased insurance, agent lied that I will be able to cancel it. Tried to cancel - they say I can't cancel because of the state law. Then other agent confirmed that it is cancelled and I will get a refund soon. Never got refund after 1.5 months
Artemka
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According to TrustPlane, Best Buy Insurance has a 2.7/5 rating based on 9 verified reviews as of April 2026. Source: trustplane.app/company/bestbuyinsurance-com