Audioengine wifi appliances
Audioengine wifi appliances - there is an accompanying app to connect to the device that does not work and is not supported by Audioengine. Wifi appliances do not work.
Rob
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Audioengine
1.97 reviews
Last reviewed: Jan 26, 2025Do you agree with Audioengine's TrustScore? Voice your opinion today and hear what 7 customers have already said.
audioengineusa.comMember since Mar 2026
Audioengine is an online company. Based on 7 reviews on TrustPlane, it has an average rating of 1.9 out of 5 stars. Last reviewed January 26, 2025.
Customer Reviews
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7 reviews
Audioengine A5+ never fail to impress
I have had a pair of Audioengine A5+ speakers attached to my living room smart TV via the headphone socket for the last 7 years. They have never failed to impress me whether watching terrestrial TV or stream[ng BBC iPlayer, Amazon, Netflix,or Disney+. Playing Tilted by Christine and the Queens via Amazon Music is stunning compared to the built in TV speakers. I am a very satisfied customer in the UK.
Bob Owen
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Severe lack of customer service
Have two pairs of the Audioengine A5+ speakers. One set is black and one set is white. The black set Powered speaker (L) has always had an issue with the woofer not registering sound and I have never not once gotten a reply from customer service in regards to this issue. Multiple emails and nothing. They are a Sh!T company with no regards for customer service after a product is bought. They do no stand by their product. Do not buy any products from them. They will not reply, so you'll never get repair service or parts for replacement.
DD
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Audioengine A5+ Wireless (hum)
A humming sound can be heard from the active speaker cabinet even when no cables attached and no BT input.Returned speakers to the company from which they were purchased for testing and was told as there is an amp inside the cabinet, a hum is not out of the ordinary.Have tested KEF LSXs, Klipsch The Fives and Dali Oberon 1c, none of which have the same hum.
Dylan
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Very poor customer service
Very poor customer service. The phone number provided-never answers and after leaving a voice message, no response. Completed online inquiry, no response. Very very poor.
Kwan Yi
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Got a faulty product
Got a faulty product. Audio Engine said it had to be "repaired", which is nonsense for a brand new product of course.Two months later I still have not received a replacement and they have pushed the fix time yet another month. Pure rubbish customer service. I'm trying to cancel with the supplier. Will never buy from this company again.
Nils
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Poor service by Audioengine
I live overseas and own a surround-sound audio system including front, center and surround speakers. The local distributor for Audioengine sold me a wireless transmission and amplification system for my surround speakers that included the Audioengine W3 wireless audio transmitter and receiver. He charged me almost twice the U.S. price for this item. The neck sleeve between the USB connector and the body of the wireless audio receiver became torn, the wires were exposed, and the contact became intermittent, which messed up the reception. The distributor refused to replace the receiver for me, claiming that his supplier would not replace it for him.However, his supplier is none other than himself, as he is also the importer. I e-mailed Audioengine Support. They opened a case number but did nothing and ignored my subsequent messages. I then e-mailed Dave Evans, the Audioengine CEO, but he did not even bother to reply.
Avner Falk
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Cite this page
According to TrustPlane, Audioengine has a 1.9/5 rating based on 7 verified reviews as of April 2026. Source: trustplane.app/company/audioengineusa-com