professional sounding
professional sounding, no missed calls, no customer complaints
Allison
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AnswerConnect
5.050 reviews
Last reviewed: Feb 26, 2026Do you agree with AnswerConnect's TrustScore? Voice your opinion today and hear what 1,388 customers have already said.
answerconnect.comMember since Feb 2026
AnswerConnect is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 5.0 out of 5 stars. Last reviewed February 26, 2026.
Customer Reviews
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50 reviews
Reliable, Professional, and Truly an Extension of Our Team
We’ve had an excellent experience working with AnswerConnect. As a fast-paced event company, we receive inquiries at all hours, and their team has been incredibly dependable in making sure no call goes unanswered.Their receptionists are professional, courteous, and do a great job representing our brand exactly how we want clients to be greeted. Messages are accurate, delivered quickly, and the transition between their team and ours feels seamless.Having AnswerConnect in place has allowed us to capture more leads, improve response times, and focus on operations without worrying about missed opportunities. It genuinely feels like having a dedicated in-house receptionist team available 24/7.Highly recommend AnswerConnect to any business that values professionalism and exceptional customer communication.
Steve Rader
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Helpful Support
Saddam was very helpful and able to not only enable us to update our calling instructions but also shared about services we weren't yet using, which could be helpful for us. Thanks, Saddam!
Lisa
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After-hours piece of mind!
Answer Connect was very thorough in taking the time to understand the complexities of our business. The scripts that were created for their agents allowed me to believe they would have the answers for our valued customer base. I was impressed by how quickly the company became part of our organization and how well they communicate with us.
Rich Hodgson
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Swathi S was absolutely amazing!
Swathi S was absolutely amazing!Very knowledgeable and helpful!
Randall Cortner
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Call routing was a bit tricky due to…
Call routing was a bit tricky due to our high volume calls, but the team worked hard to resolve the issues. Very great customer service when needed.
Z. A.
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Incredible service
Incredible service. Very kind and patient.
Nick G.
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The rep from India was very nice
The rep from India was very nice, patient and helpful. Very good experience. I will say up until she suggested we meet on line and go through the contract we had called and complained many times and still had your company calling and sending emails to people that didn't even work for our business. This was all straightened out with this rep. She needs a raise as we were becoming disappointed with the service.
Estey Electric
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Exceptional Service
My onboarding experience was very long, BUT i know it had to be that way. The gentleman helping me was VERY knowledgeable and very fast! He understood and caught onto our business model SO quickly, which helped streamline the process. He was able to help edit my script very fast and helped edit it into very fine details that i knew were complicated to do but it made it look easy. He also helped show me all the additional features that comes with our service such as texting and chat features. He also is going to take his own time to help edit a lookup form for me which will help save me hours of time and to me that was going very above and beyond for me as the customer!!!!!! I will be onboarding my 3 other companies so to have this experience truly made a difference. Also, Diane my account manager has been wonderful and so attentive and knowledgeable. Our company was very leery about using a third party service such as this, but my experience with your team has eased our minds immensely and we are looking forward to this intermigration!! I also think the value that your company will provide is well beyond what we are paying each month. Thank you AnswerConnect!!
Amanda Dornquast
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Sharon was great
Sharon was great, handled all my requests promptly. Gave me a call to discuss, so much better than a chat box and worked through them while I was on the website. Thank you!
Mike Cullen
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I asked and they delivered
I asked and they delivered
Trevan Dean Fenner
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Pooja was very knowledgeable of what we…
Pooja was very knowledgeable of what we were looking to get done.
Carlos Cruz /
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Quick response
Needed a change in script and was handled in seconds
Skillcade
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Great product
Great product! I'm a returning customer who is now setting up even more numbers. My integration specialist today was amazing.
Ben Thompson
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Simply the best!
Every staff member is always professional, polite, and friendly. They go above and beyond for their customers, which is why we've been loyal customers for over 6 years. Answer Connect has exceptional customer service! Also, the service they offer has been a valuable tool for our business.
Neighborhood Homebuyers
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Quite simply the reason it was such a…
Quite simply the reason it was such a great onboarding session is because of your team mate: Kate Rennie. She's intelligent, calm, patient, explains things very well and efficient. I can't say enough about her. She's just incredible. She also gets back to us with any questions asap. Thank you kate!!!! Sincerely, Lisa Gelman
Lisa
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Sharon was great
Sharon was great, she answered all of my questions and helped me get my call flow set up exactly how I wanted it. 10/10
Cary Jones
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very helpful and responsive
very helpful and responsive
Chloe
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Great service
Has allowed me time to focus on the business without answering the phone 24/7
Lacie
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Great Customer Service!
I used the chat feature in the help and support section. I got my issues resolved very quickly. The representative, was kind and very efficient.
Seth Labott
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Cite this page
According to TrustPlane, AnswerConnect has a 5.0/5 rating based on 50 verified reviews as of February 2026. Source: trustplane.app/company/answerconnect-com