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WooCommerce

1.860 reviews
woocommerce.comMember since Feb 2026

Customer Reviews

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60 reviews

They update their plugins so much that…

They update their plugins so much that the entire website crashes. What can I say about them? There's nothing more to say.

Saiful Islam
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Absolutely 😍 WooCommerce for SME's

Absolutely 😍 WooCommerce for Small Business. It has revolutionised our brand offerings with two of our event brands with the Sussex Business Show and The Directors' Hub which are now set up with E-commerce solutions. Thank you. 😍

Sonny Cutting
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Shop Page Not Displaying Products

What is happening to WooCommerce in 2026? :(My website does not display the product on the shop page anymore, even after specifically and manually choosing a shop page with the URL /shop/And this is happening to a lot of my websites, not just one, as I am a WP developer. Please Fix This

Keta
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Worst choice for a webshop i could have…

Worst choice for a webshop i could have made. Constantly breaking down without any logical reason and the costs are endlessly higher than what i had before.

Norahlux Rood Licht Therapie
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delivers what I need

Generally speaking its good and gives me the website i am looking for

Messaoud OUINTEN
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Clunky and a bunch of headaches.

Clunky and a bunch of headaches.

Stephen R
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Awful Signup Funnel for Google Shopping…

The Signup Funnel for Google Shopping is AWFUL. Its like someone created it to be painfully bad on purpose.

Tim Marston
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worst service ever

worst service ever. They wont answer any query.

Alessio Guglielmina
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Never use this compny

Most of stressful of using this if someone wanted to loos there business and money use this plate formThey give refund to customer and they are not taking care of your compny and you won’t get your product back supporting scammers so I decided to move into shopify this platform full of stress and lost of business money wise

A&Q Beds & Furniture
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Astronomical fees for Unbelievably bad service and delivery!

Unbelievably bad service and product/plugin delivery!I had an issue with the Stripe/WooCommerce connection (stuck in a loop, unable to connect one account with the other), meaning I was unable to process ANY payments. After 7 days of suffering a business-critical outage, I had to pay someone independently to address the issue, which they did within 15 minutes. These guys charge astronomical fees for annual 'support' on GPL-licensed plugins. I shall never again pay them a penny, and I would advise all to do the same - if something goes wrong, they're simply NOT interested - I guess this is what happens when you monopolise the WordPress Ecommerce scene.

Guy Whettam
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Wrong uns

This firm works with scammers like online sleeping tablets uk. As the law stands if you work with criminals. Your a criminal.

Nick Craze
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ZERO customer support

The product is okay, but there is zero in the way of customer support. NOTHING. Other than AI or "self help" links. And these are not always relevant. I have received an auto renew notification, which I wanted to cancel. There are no options in the subscriptions section, and the advice given by AI is simply wrong. The steps is recommends are not available. Neither is anyone to speak to.Infuriating. These technology businesses fail to appreciate the value of PEOPLE. I have wasted so much time trying to sort this out and made no progress. I'm sure that a brief phone call with someone could have sorted it out.Stop being greedy and actually offer some service.

Jacqui
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Clunky, Inconsistent, and Too Developer-Heavy

WooCommerce might look appealing at first, but it quickly becomes a headache. The interface is clunky, behavior across plugins is inconsistent, and payment delays are far too common. Support rarely helps directly — you're usually sent to documentation and left to figure things out yourself. Unless you're ready to play developer every time something breaks, this platform will test your patience. It’s powerful, yes — but far from user-friendly.

Dave
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The best platform for our online store!

We've been using WooCommerce for our online store for over three years, and it's been an incredible experience. The platform is so flexible and powerful, allowing us to customize everything from the look and feel of our shop to the way we manage inventory and process orders.The best part is how easy it is to use. Setting up our store was straightforward, and adding new products is a breeze. We've also been able to easily integrate various plugins for things like email marketing and shipping, which has really streamlined our operations.Plus, the community support is fantastic. Whenever we've had a question, we've found the answer quickly through forums or documentation. If you're looking to build a professional and scalable online store, I highly recommend WooCommerce. It's the perfect solution for businesses of all sizes.

Sarah Farneendaz
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They will give you your money, if they want to.

I run a neighborhood site that allows subscriptions behind the login screen, because they cant come in and audit it they choose to suspend the account and hold the funds hostage. Luckily I only did a test transaction so I am only out $12 but now to have to bring the credit card company in now to dispute it all, real pain in the butt. Staying with PayPal on this one and Woo, will never be my choice on other websites in the future.

Rob Boyd
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Switched to Woocommerce from Shopify…

Switched to Woocommerce from Shopify mainly for extra control and it delivers. Way more flexibility when it comes to design, features and preety much every part of the store. On the other side, it does come with a bit more hands on setup. Things that are plug-and-play on Shopify sometimes need a plugin (or three) here. Not a dealbreaker, but something to keep in mind if you are not techy. Overall, worth it for freedom, just expect more DIY along the way.

Zoltan Toth
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“Flexible, affordable, and essential for digital product businesses”

At Redesign-World.digital, we run our entire digital product business on WooCommerce. From bundles to eBooks to video courses—WooCommerce handles it all. No monthly SaaS fees, complete ownership of your store, and full control over customization with WordPress.If you’re an entrepreneur looking for the best ecommerce platform to sell digital products, WooCommerce is the gold standard. You own your platform, you keep more of your profits, and you can scale from day one.

Carl Bloomfield
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Woo Commerce refusing refund

I cancelled my subscription and received an email confirming that my subscription was cancelled on 4/5/25. On 7/11/25 I was charged for the subscription again even though it was already cancelled. After submitting a help ticket, I was told that it was for an outstanding balance. They refuse to return my money or supply proof that there was an outstanding balance. I can't trust that they actually cancelled the subscription. I will not be using this company again.

John Smith
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Aggressive connection request

Purchased a plugin from WooCommerce. Plugin wont be updated as usual as the site needs to be connected with Woo. Alright, tried doing that, Woo fetched some details on its own - would not let me in as the account is incorrect. Recovered password, cleared the cache - account not found! Great! Woo merged up with WordPress and has caused this mess. In the end, somehow managed to get into the right account and manually download and upload/install the new release plugin.My site will not be connected to the Woo.This review will be updated once the aggressive connection request gets taken down and I can update plugins via admin dashboard.

eddy
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They charge over 5.5% + £0.25 for…

They charge over 5.5% + £0.25 for international payments. Absolutely rip off.

James
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