Do you agree with WinCo Foods's TrustScore? Voice your opinion today and hear what 46 customers have already said.
WinCo Foods is an online company. Based on 46 reviews on TrustPlane, it has an average rating of 2.8 out of 5 stars. Last reviewed February 26, 2026.
My review is more like 4.5 stars. The selection is great; I've always been helped when needed. The one near me has friendly staff. My only gripe is their bakery. It leaves much to be desired. The selection is terrible, and nothing seems fresh. Other than that, I highly recommend.
Terrible customer service here. When issues are brought to management attention, they are met with a poor customer service attitude and indifference. This rests on the shoulders of the store manager, Wendy, who not only tolerates this attitude from her employees, but leads by example as an example of how to not handle customers.No smile, and no introduction.Just an expression of a nasty attitude on her face. Her assistant manager acts exactly the same way, which is how I ended up speaking with her. Absolute F in customer service for both, with no exaggeration. Wendy will stare at you and say absolutely nothing when issues are brought to her attention, then lie to you and say how she is sorry about your problem without the slightest furrowing of the brow. Professional lie detectors abhor this two-faced behavior. Nasty attitudes coated with false apologies permeate the employees and management, complete with blame-shifting and outright abusive behavior towards customers. You will not be treated with respect here. This store desperately needs new management. This is the lowest customer service score I have ever seen, and I have prepared professional QSC reports for marketing for over 20 years.Lines for regular checkout are not reasonable, and the store staff will get nasty with you if you have a couple items over 15 in self checkout, even with many check stands open. Staff run checkouts can be over 30 minutes long on a regular basis. Management blames their customers for the issues they cause themselves, and escalate issues with their customers rather than de-escalate them. You will not feel welcome or a valued customer dealing with a management staff that acts this unprofessional when interacting with reasonable patrons. Shame on you winco management. You are a shining example of what not to do. From reading the other reviews here, it is clear you have a repeating customer service failure regarding your employees having a nasty attitude with customers, particularly in self checkout, and allow this to continue on a regular basis despite you being notified multiple times. Since management is engaging in this same behavior themselves, the cause of the customer service failure is far from being a mystery.
I’ve honestly been so impressed with WinCo. The quality is consistent, the prices are very fair, and the whole shopping experience goes very smoothly. It’s simple in the best way with the absolute best prices. After dealing with all the other grocery stores like , I realized a lot of them rely on branding and big promises. WinCo doesn’t make a big show, it just gets it right. And I genuinely appreciate that kind of no nonsense approach.I just wish I could order delivery. But I guess that goes against their low price model.
Winco excels where other supermarkets can only wish they could....excellence in quality, efficiency and value.... dump that overpriced shop Whole foods, forget Safeway , Kroger, Frys Bashas and Smiths... all full of their own hype on being great when they truly are lack lustre
Self checkout clerk very rude at the Eagle Idaho store Just 5days ago I whitenesses a person with a huge cart load go through the self checkout and they actually helped them but to day I literally had 2 items over the 15 and the self check out clerk gave me ha hard time and literally blocked me from the checkout I asked for the manager and he was just as incompetent as the clerk and their phone customer service was rude as hell I will never shop there again nor will I recommend Winco I am taking my business to Albertsons and Walmart at least they are not as rude and this is not the first time I had issues with Wincos employees being rude and giving dirty looks at customers
Whoever thought that replacing fresh made pizzas with frozen pies shipped in is an IDIOT! They SUCK! You're better off just buying a Digiorno.
I have only one issue with Winco. It is their coffee beans. Please, please work with your employees to make sure they pour the right coffee beans in the correct canisters. Very frustrating to get a flavored bean in the house blend canister. 2 full bags (very full no less). 30.00 in the trash. They won't make it right with you. Love the correct coffee!
I bought the wrong cat food and took it back and they said I didn't buy it from them. I live across the street from them and only shop there. A bunch of liars work there. Ive been buying my fruit there and within 3 days it has turned moldy 4 different times. I also had something in my hand and walked over to customer service to get a lighter and some guy stocking shelves ran over to me like he was security stopping me. The cashiers looked at him like he was nuts. Ive been shopping for 29 years there. Never again will I shop there, NEVER AGAIN, I'm only 68 years old now with tattoos ! !
Love Winco!
Puyallup location is nasty, filthy and gross. The floors are sticky and the fruit is old and close to expiring. The parking lot is a pig stye. Garbage everywhere. The crew that picks up the empty buggies is the laziest of them all. They sit outside on their butts doing basically the bare minimum. They don't even take the garbage out of the buggies when they put them back up for use. I found two dirty diapers in one, almost every buggy has garbage in it. How incredibly unsanitary and lazy. Employee owned? Employee neglected. Not to mention the general staff attitudes are not good, more standoffish and grumpy. I've been shopping here for years. This location has gone downhill more and more every year. Filthy facility. I'll shop elsewhere.
I wasted money on 2 watermelon's. I don't know who you get them from, but they were total mush inside, and one had hollow mush with about 2 inches of water melon inside. First time seeing one hollow like that, that was weird. You need to change who you get them from. It's as bad as the ones I got from Walmart's, that was an experience in it's self. I won't buy a watermelon from them anymore. 2 years in a roll of bad watermelon's. Now I can't trust buying from here.
WinCo reports that they are open 24-hours a day. Well, the store is open, but the aisles are just not accessible. Stock clerks had six aisles of the store completely closed for stocking. Accessibility for anyone with a disability is non-existent. At one aisle that blocked my exit to THE cashier stand that was open, I was told that I would have to "go around". The 'go around' amounted to about 100 yards of extra real estate that I would have to cover to get to the only checkout option available. When I went to the store shortly after 1:00AM, I was using a cane due to problems with my knee. Therefore, I REALLY did not relish the idea of adding 100 yards to my trip to the cashier. Eventually the stock clerk grudgingly moved one of his shopping carts full of stock so that I could barely get through at all.Why bother to be open 24-hours if you don't want CUSTOMERS to use the store? At that time of the morning, a customer is the lowest form of life in the store.
Just love Winco, here in Tulsa Ok. there isn't a lot of competition to Walmart but Winco holds their own here. I found Rockstar energy drinks for .98c ea. and their meat sales are good but mostly they have lots of checkers and the help there, whenever I need something, is the greatest. Thumbs up.
We’ve been shopping in the Medford Oregon winco for 15 years now, and will continue to.The prices are great, across the board. The store is always well stocked. Busy checkstands with not enough being staffed for the amount of customers. But basically the line goes pretty quick.Too bad the neighborhood is super rough. It’s a tough crowd and a super sketchy area of town. That’s not Winco’s fault, just unfortunate.We go there because you can buy a lot of groceries (and there’s a huge variety) at a great price.my main complaint is that there is zero customer service at this Winco. If an employee looks at you, it is definitely not a friendly look. my wife has noticed it too. Remember, we’ve been shopping here 15 years. Really annoyed and preoccupied employees. And there is zero customer service. I can just hear some employees saying “what do you want us to do, go around saying Hi to everyone?” Well, at least acknowledge customers and make sure they’re finding everything all right! And smile!where I work, it’s a part of what we do every day. To make the world better, it’s all about little things we all do every day.To sum it up, shopping at Winco is a tough experience, and we’re always happy to get out of there. Definitely doesn’t have to be that way
Cashier Lisa at store #167 is the primary reason for me even going there. I am a Senior citizen and disabled. Not always does my day go well. Lisa has made the difference from just being nice. To a warm hug.I always go to her check out because of this. I get tired of unfriendly stores really quick.She is quick. Polite. Compassionate. Understanding and she listens to people and has empathy.The store manager Johnathan is always polite to me when I notice something off.Thank you Lisa for always making my day. Everyday that I come. Which is usually every other day.
Although the price on the milk was less than Walmart and Fry's, the milk had only 3 days left before expiring. I didn't notice until I got home, my bad! The milk I bought at Fry's a week ago was still good until Nov. 12th. the Winco milk I bought on Nov. 3rd expired on Nov. 6th.Make sure you check expiration dates at Winco ON EVERYTHING!
I just tried the meat lovers breakfast bowl frozen product.1) packaging rated 5stars2)price 53)value 54) quantity 55) taste 2That's why I'm sending this! I don't know if the potatoes are cut to big or there to many! Also the taste is very bland! Your competitor s product lacks your value and price but surpasses your product in taste!Thanks for listening.
I shopped here with my mom and now as an adult with my children. The prices are amazing and the product are so diverse. The isle have so much room and its always spacious! Love winco
My wife and I filled our cart and went to a cashier to pay. The line was getting long and they only had One single person at the checkout lines. We decided to go to the self checkout area and started scanning our items. We kept getting stopped and had to get help to continue with our scanning. The woman pointed up at a sign that said 15 items only that looked like one of the other thousand signs in the store and we didn't notice it. We got fed up and just left our cart filled with groceries behind. The woman that had to clear the check out machine was not very friendly and pointed out that rules are rules. "Put a damn sign where people are entering these self check outs so they can notice them better rather then hanging them up high as the sign was telling us 15 items only.
I buy fruit popsicles every week. I was paying $5- for a good product. Now ONE WEEK LATER same product raised .94!! That is absurd and should be a crime! Thats not inflation, it's GREED.
According to TrustPlane, WinCo Foods has a 2.8/5 rating based on 46 verified reviews as of April 2026. Source: trustplane.app/company/www-wincofoods-com
