The drive stopped working just after I copied 3 TB of backup data onto it.The replacement drive also died after less than a year. I lost my Backups.I didn't even know that drives can die before I started using WD Passport. I never had such issues with HDDs in the past. Not a reliable drive for backups.
Disappointed: Two WD drives failed, no real support in Israel~~~~~~~~~Review:I’ve had two external hard drives from Western Digital. The first one (2TB) stopped working after about 3 years of use. Recently, the second one (5TB) failed in under 2 years. Both were used carefully, only for backup and light storage.The most frustrating part has been the support process. The second drive was still under the 3-year limited international warranty, purchased via Amazon. But:Amazon redirected me to WD.I submitted a support form to WD — no reply for several days.I tried live chat — it repeatedly disconnected.When I finally reached someone, they issued a case number and told me to contact a phone number in Israel, which is never answered.Regional distributors refused to help, saying they only deal with locally purchased devices.WD then asked me to send the drive to a different country where RMA is supported — entirely at my own cost.In the end, I received no real warranty service and no compensation for the failed device or the data loss. Data recovery is prohibitively expensive (~$800+).It’s extremely disappointing that a company like Western Digital can’t provide basic international warranty service in 2025. I won’t be purchasing WD again and would not recommend it to anyone looking for reliability and support.
Having a terrible experience and me going through all this hassles to get my money back was unbelievable, the only wrong I did was me paying over $2400 for a product I liked.
I ordered 8x WD 18TB Red Pro in 2 orders, took them about 10 days delivery when the orders arrived, I was so excited I hooked up to my Synology Nas but I couldn't created new volume for my Synology Nas, I created trouble ticket with Synology technical support then I called them an hour later. Synology technical support so professional they asked me to send me the nas .log after they received my nas log they figure out right a way 1 of my new 8 x WD 18TB Red Pro had defected, they asked me to removed drive 8th out of Synology Nas, now I can created new volume on my Nas.I went to westerndigital.com chat support and told them 1 of 8 new WD 18TB Red Pro had defective. They gave me a hard time for replacement. I told them I bought those drives directly from the westerndigital.com website on Black Friday sale after they verified my order number. They accepted the replacement, but I have to send it back to them at my own cost after they received and verified that they will replace the new order for Replacement.Hello westerndigital.com , I purchased the products from you because you have your name on the market, Do you think it fair for the customers buying your products and you sent defective products with NO apology and give them a hard time for asking for a replacement ? After I stand up and fight back then you guy give me the label for return with UPS with a reason " I am a value Customer" that's why you give for me Free return Label, I couldn't believed that, everywhere in USA has the same policy that FREE return label for defective item which customer bought from the company. AFTER I proved that my order just arrived from the UPS on the same day I asked for replacement then you reward me for a free label Return your defective product.The day after I dropped off the return defective product with ups I still feel up set how the westerndigital.com treat the customer like me, I called and talked with Hannah B, she's very nice and tried to help me after hearing the whole story, she promised me that she will forward my case to "dedicated team", because I asked her put the hold charge on my credit card and send the replacement as soon as possible (if I returned item not WD sold me, they can charge me on my credit card with they have on file, she knew from the UPS tracking that item is on the way back to Returning Department), I can't wait for another 20 days after the whole processed. She told me that the " Dedicated Team" will respond to her email in 24 hours and she will share it with me. It's too bad it's over 24 hours but I don't see any email from her or her team.AFTER you read my review, I hope you guy NOT making the mistake like me, trust WesternDigital and then treat you like "you're scammer"
I waited over three months for WD to replace a faulty drive I paid over 800€ for. They lost my serial number for over one month in this time - just lost it in the system. I also had to pay a fee and shipping for this amazing service.They totally lost me as a customer and I will never buy another WD product again. If something goes wrong (which often happens with storage devices) I can't wait for three months again. It's ridiculous.
The service, knowledge, help, and making clients feel secure is top notch. The knowledge the staff provides is great and they take all the guess work out for their clients and make the whole process so easy and stress free, where does anyone get that now a days. Great work form kind caring staff.
How good is WD's customer warranty and service if no customer can contact them? It is as worthless as their products if 2 of them fail in a year and a half. When it works it is ok, but can you really afford to have your computer crash while you're in dire need. It's like being left to die inside a hospital while pleading for help.I'm sure they give their big accounts service, but everyone else gets servicing - and they do it just as impersonally as a dairyman does to his cows.I'm sure they have little competition (and they know it). You will never know how pathetically worthless a company is, until you need them, and they’re untouchable.I’m but one of perhaps a million or more that have experienced this level of customer abuse. That’s why they will never achieve a 2 star rating.
We bought three NAS devices over the past 4 or 5 years. Two out of three have been running without errors for years.The last one we got was defective right away. The company was easy to contact (Western Digital Support) and a technician determined the defect required an RMA. So they gave me a shipping label for a free return. They sent a replacement back in a reasonable timeframe.So far it is working well and we are happy with the responsiveness of WD to help solve our issue with the NAS device.The staff was polite and the company behaved responsibly when reported our hardware issues.
I've never been so disappointed with a company in my life. My NAS WD My Cloud Home device crashed during a firmware update and is now not responding to any input; it constantly shows as offline. Because it's NAS, I cannot even connect directly to it. WD support was as useless as it was a waste of time. The only option is to have professionals recover my data, for which I'm being quoted close to $1,000! Because of firmware update?? For the first time in my life, I want to ensure I spread this experience as widely as possible to ensure no one else has to go through this hustle. I can't access my business files for my clients, I have to spend time and money to get it recovered, plus the price of the original product. And all that from firmware update...
Utter wastes of space selling faulty goods. I purchased a new 4TB Purple HD only for it to arrive making a total racket of a noise grinding away. Not normal as my previous Purple HD was silent.
Terrible company, for a tech business web site is a nightmare. Previously used so had a log in, yet would not work, kept flashing up add as business customer (I am not) had to leave site to get in again, had to do password reset, they had sent a discount voucher code if you confirm your email, that failed. Eventually got the code, found the hard drives I wanted added the code price went UP so the 10% could be discounted making the cost higher than it started at. Had to clear web site to return again to add items, and but so many error messages, Proxy error etc eventually got my order done, went to leave a review and saw how many other bad reviews, clearly this company have no interest in customer service or dealing with issues, will not use them again, if my eq arrives!!
I wanted to exchange a defect harddrive, I am waiting for a replacement since 4 months now, customer service is really bad as they told me they will send a replacement and keep on asking me for adresses, alternative adresses, which I provide, and then they again ask the same things.. Then after letting me know, they will send it soon, they found out, they dont have the model, of the harddrive, now again the adress-asking-process startet again,... not sure if I am talking to ChatBots or humans, but what i know now is: never ever again WD products!!!
Ordered an external drive. Money taken immediately. Got an email a week later stating a refund had been issued as the item was out of stock. The drive is still showing available to buy on website. Went on online chat to ask why. Told that the system takes time to update !!Very poor for a company selling computer components to have a poor, not fit for purpose computer system. I won't be buying anything from WD again.
WD 4TB passport died after 2 years lost important work data. No support or warranty never trust this company…..wish I could give zero stars
They just block me and i loose over 3500 usdt
NEVER USE WD HARD DRIVES, NOT ONLY DO THEY FAIL EARLY BUT YOU HAVE TO PAY TO RETURN THEM WHEN THEY FAIL WITHIN WARRANTY. NEVER AGAIN
I bought a WD Passport maybe 3-4 years back, just to have it as my backup for my MacBook Pro. Now I get the message that the model I discontinued and that there is no way to update it to my current operative system. What am I supposed to do with a hard drive that only works for 3-4 years? You really suck WD, wish I could give you -5 stars!
Purchased an external 4TB drive from the en-gb (UK) website.Simple, good value, no problems.
If only there was a 0* option.I wouldn't recommend My passport to my worst competitor. Started eighteen moths ago, bought a My passport to back up my account and work. Failed out of the blue had to get the data recovered at my own expense.Thinking that may be just a one off bought a better My passport six months later déjà vu. So then bought another that I believed to have a digital back up, but no and six months down the line pop goes the hard-drive spent three days trying to get the damn thing to work then three hours going around and around in circles with their customer support chat answering the same questions over and over.
I wish I could give zero stars. I bought the MyCloud for my business backup. It came with zero instructions. When I emailed for instructions I was sent 5 links and told to "read these articles." Trying to setup scheduled backups...forget it! Support is useless. Use another brand.
