Very prompt answers and helpfull
Very prompt answers and helpfull, I am a buyer and a subscriber for all my projects, and i always include waves as a standard norm in my installation. Thanks
Chossy Pratama
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Customer Reviews
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60 reviews
I had a major problem with my MacBook…
I had a major problem with my MacBook Pro. First an USB-C Output was defective and the MacSystem Store here had to erase the Hard Disk to repair it. Then once again, my MacBook had problems booting up. The Motherboard was defective and they had to once again erase my Hard Disk to replace the Motherboard. Of course that is a big problem to activate Waves again. I explained my problem to the Waves Team and provided proof by sending them photos of prompts and my receipts. They assisted me and I got the Licenses activated once again. Thanks Waves Team!
Dante Thompson
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Chat support actually worked.
Ankit was more like Rockit. Cuz he rocked it.
keith
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The plugins are massively let down by licensing
The plugins are massively let down by the licensing system. Nothing should be so hard or complicated for the end user. Also, if you have Hyper-V enabled of a PC (I suspect any virtualisation technology) then you will find that the licensing system totally breaks.
Shaun Ashcroft
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So I have a wave a subscription that…
So I have a wave a subscription that cost me £200 a year. This year they decided to charge me twice. When I contacted them to get a refund on one they told me ... no they have only charge me once and the other payment.... that had fully cleared my bank btw (not pending) taken. Would be back in my bank I'm a few days. Well £200 is a lot to lose from your bank out of nowhere of course. Anyway waves did infact refund me through PayPal (proving they did realise they charged me twice and manually refunded me) due to conversion rates the refund we £10 less then they had taken In the first place. I'm waiting to see how they respond. Customer service have a terrible attitude. This company are scammers.
Mad Deer
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Amazing assistance and patience with…
Amazing assistance and patience with all my questions, Got me sorted out on all my issues very quickly with no delays..
JOhan
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excellent experience
Excellent experience with the technical service and of course the best products on the market!
Mario Escobar
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Experience with LV1 systems
I have been using LV1 since 2022, Great customer service, the system still runs super smooth. Very glad we made the decision of acquiring it.
Reinaldo Arauz
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great response
great response, patience, complete - resolved
Tommy
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the companys costume support was…
the companys costume support was amazing. I was having issues with an installation to a new laptop that i thought i had done coreectly. I was guided through the process with ease.
Jorgynes
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Ruthvi And Ziv are the best!!
Ruthvi And Ziv are the best! Great tech support and knowledge of products
AATOMS
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Great Support
Great Support! Responsive, fast and helpful.
Christian Suhr
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Im no pro mxng/mstrng yet I've got sometgn to tell ya..
Im no pro mixing/mastering yet I've got somthng to tell!As I have to do mixing/mastering quite often. Guessing based on the low level of experience in commercial mixing/mastering is a bad idea for me. I tried and usually ended with ditching my audio work. Now, when I have Waves I do a lot in no time as using plugins helps me dearly on getting best sound profiling on the tracks and final mixes with honestly everything like gaining, compressing, eq-ing, effecting and many more. I am so satisfied also with the prompt and fast fixing advice by Waves suport guys online. In no time poiting me into the issue and the tool to solve it when had lack of understanding on how to register recent plugin license. Dev, thanks a million!
Oleks Baranov
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Skip the Bot, the Human Fixes Everything
I initially came in hot, ready to request a refund because my plugins weren’t compatible with my new M4 Pro Mac Studio. The AI chatbot was frustrating at first, but once I asked to be connected to a human, everything changed.Khuush walked me through the process, sent a link to the updated plugins, and explained each step clearly. The setup was straightforward, and I was fully up and running in under 12 minutes.Pro tip: as soon as you hit the chatbot, ask for a human. You can thank me later.
J. Juarez
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Briliant customer service and step by…
Briliant customer service and step by step advice to activate my plugins on a new PC. And it worked. Top marks
customer
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I always receive good help so thank you…
I always receive good help so thank you guys!!!!
CombineMusic4videos
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Great service and help
Great service and help! Great Products and prices too!
Randall Dunaway
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Great gear
Great gear, prices, deals & of course great tech support!!!
Vaster
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Masters sound pretty good nowadays and…
Masters sound pretty good nowadays and the help assistent is also really fast and helpfull.10/10 :)
Triple Alpha Music
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Ray is the man
Ray is the man. Probably your best agent you've got. Probably the best support I've had in years. Super cool dude and very helpful support agent, fast at responding too! Thanks RAY
Colton gibson
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