They made me pay for a prescription and telehealth visit which was incorrectly written and could not be filled. They then ghosted me and didn't provide me with help. Customer service then placed me on hold and disconnected the call multiple times.
Prescriptions are not ready in time to take for health! Poorly managed supply and pharmacy staff undertrained. This is not acceptable.
two hour wait on the phone while listening to counter business taking place. never have meds needed but have to be ordered. do not fill partials until you follow up with request.
I had knee surgery a few weeks ago, so I am just becoming mobile again, I ordered $70 worth of products to be delivered to me. I received a text saying the order was delivered with a photo of the bag on top of my mailbox located on the street, right underneath the photo the driver took shows “Leave at my door”. You can see my home in the background, so if he had actually attempted, there’s my front door walkway to the side halfway up the path to my driveway with a blue door, my porch deck 3/4 up my driveway big white door and my garage door in the middle.
Walgreens Pharmacy, Monmouth Illinois is the absolute rock bottom in customer service and professionalism. They are constantly closing the pharmacy for days on end and lying about why. They will tell you lie after lie to cover their incompetence. Most of the staff are nasty with their responses to questions.
100% guarantee on their items only applies to 30 days. What a sham. False advertising. Total discuss with them. Last place I will ever shop.
I ordered one simple 8 x 10 picture reprint using the online application to be picked up at West Burnside Street in Portland, Oregon. I called them after being sent messages that the order was delayed. The representative stated they were out of 8x10 sheets and it should be ready next week. Today, I get a 'bogus' message that the order was cancelled. They cancelled it for no other reason then I am not a club member. I think Walgreens is a failed company and should break away from its dirty past or shut down. This is my opinion!
Online delivery states arrival will be 2-4 days when placing an order. Part of order was not processed until 3 days later and offers a delivery now of 7 days.. IT CLEARLY STATES ARRIVES IN 2-4 DAYS. I don't have questions, just a valid complaint that Walgreens is falsely advertising and does not stand behind it's products nor orders nor what they offer online. The only information I need or require at this time is that the product will be delivered today as Walgreens has above stated. If they can't meet their committments as advertised, they need to offer a concession, like overnight delivery when they are unable to provide the customer with what is clearly advertised.
My cost for a prescription refill would have been $96 at my Walgreens. My husband told me to check Costco's price. I am thrilled that the price at Costco was $15 for the exact same drug and quantity. Not only that, but the people working at Walgreens are like zombies with no personality and they make mistakes. They were quick and so helpful at Costco. Never again Walgreens!
Walgreen Lake Stevens is incompetent. Wasted my time for picking up meds they never filled. They don’t take my insurance but never called me to tell me it’ll be self pay they just don’t fill the order I waited over an hour to pick up! Now waiting another 20 min due on top of the hour. Call your customer if you don’t take their insurance! We have money to pay ourselves!
Absolutely the worst experience. I waited ages for a prescription that was supposed to be ready, only to be met with rude staff who barely acknowledged me. The phone never gets answered, the website glitches constantly, and you get excuses instead of help. Would never recommend!
Walgreens is the worst place to fill a prescription. Long waits, status in App is not accurate. How are they in business? They suck.
Their phone system is impossible, hard to get to a human, endless waits on hold. Didn't use to be this hard. Their delivery system is also not good, lengthy delvery times, often late at night even when delivery is requested at 0930am. Bad. Bad.
Walgreens has the worst pharmacy doing business in America today! In fact, their customer service sucks, their website sucks and its useless, they have no email contact system, no live chat, nothing, which shows how little they care about customers. Their pharmacy is the worst…they overcharge for prescriptions, in fact, I’ve never in 50 years paid hundreds of dollars to fill one prescription…gold doesn’t cost as much as they charge to fill an Rx!! Their customer service sucks, they never respond or care about their customers. In fact, if they announced going out of business, I wouldn’t be the least bit surprised, because this is the same nonsense that Eckerd Drugs and Sears and Kmart started, right before they all folded, so mark my words this time next year Walgreens will be closing stores! The entire experience in their stores, photo or pharmacy ALWAYS sucks because the corporate doesn’t care, which explains why the employees don’t care! Don’t take my word for it, just look up the reviews on 5 or more stores in your area and you will see they get mostly 1 star and rarely 5 stars. If you fill out the Feedback form or post on FB…you’re wasting your time! No one will ever respond, no one will ever contact you to assist with your needs and no one will ever care at Walgreens! The company truly sucks now!
Walgreens on Gum Branch is the worst. They always have the drive through closed so you have to go in and wait 20 to 25 mins to try to get your medication. I may just have to switch pharmacy. Pathetic!
I used Walgreens Virtual Care for a prescription, assuming a trusted brand would mean transparency and continuity. That turned out not to be the case.I was given a short prescription with no refills and then told I’d need to pay for an entirely new visit just to continue a routine medication for an ongoing condition. This wasn’t made clear upfront.There’s nothing illegal about this, but it’s inefficient and far more expensive than many other telehealth or primary care options that handle ongoing care more transparently.It’s also worth being mindful of where you share personal and medical information. Telehealth requires providing sensitive data, and data breaches are common across the industry. Minimizing unnecessary accounts and data exposure is something consumers should consider. I was able to have my account deactivated , but my info is out there in yet another database that will eventually get breached. Lesson learned; if this isn’t the right service, do not sign up! If you’re considering this service, know that there are more cost-effective and straightforward alternatives. I expected better from a brand like Walgreens.
I went to the Walgreens near my house which is less than 1 mile away. The customer service at this location is absolutely horrible (16244 S.Post Oak Rd.Houston, Texas 77053#07213)This is very disappointing because this store serves a large community. No one greets you. There is always a lack of push carts, because the store clerks are using them for restocking etc. I recently made a purchase and again no greeting, no eye contact. The rep did not even mention the fact that I had cash rewards for $3.18. I had to ask if there were any rewards. She acted as though it was an inconvenience to go back and add my rewards. It is very disappointing to experience this type of customer care.
It is impossible to get in touch with the pharmacies I deal with in Massachusetts (King Street) and New Hampshire.
Walgreens staffing is to the minimum. Multiple times we have waited over an hour for a prescription at the window. Definitely transferring prescriptions to a different pharmacy.
I wish I could leave no stars. Their pharmacy used to be a decent place, but may be the single worst pharmacy in existence today. You can't talk to anybody at the location instead you get a person in a call center. They also send all my perscriptions to an outside facility to be filled even when the doctor office calls, It can take 2-4 days to get the medicine from the outside facility unless I drive to the pharmacy and ask to have it filled and then its another hour. Maybe they should just fully go out of business and end this misery. They absolutely suck as a pharmacy. Time to go somewhere else.
