Excellent service
Excellent service, highly recommended
Micaela Dominici
Was this helpful?
Timothyhay
4.432 reviews
Last reviewed: Nov 22, 2025Do you agree with Timothyhay's TrustScore? Voice your opinion today and hear what 32 customers have already said.
www.timothyhay.co.ukMember since Feb 2026
Timothyhay is an online company. Based on 32 reviews on TrustPlane, it has an average rating of 4.4 out of 5 stars. Last reviewed November 22, 2025.
Customer Reviews
Write a ReviewFilter:
32 reviews
HIGHLY recommend
Hay is excellent quality, smells really fresh and is nice and green. Stalky and you get a lot for your money. Lovely customer service and speedy delivery. Highly recommend! My buns absolutely love it - our favourite so far!!
Phoebe
Was this helpful?
THE best hay for my guinea pigs
THE best hay for my guinea pigs! Have been ordering from here for about 2 years now and the quality is always superb. Made another order last night and it arrived the very next day and came with free delivery! I’ve shopped around and it’s the best quality at the best price. This batch is probably the best I’ve had so far; it’s lovely and green and my piggies love it thank you!!!!!
Debra
Was this helpful?
'Hop Inn' does NOT sell Hay!!!
'Hop Inn' does NOT sell Hay!!!! Reviews from Timothy Hay clearly using Hop Inn in their SEO - tut - tut!!!!
Lisa Newton
Was this helpful?
Good quality, never any problems
I have been ordering Timothy Hay and Soft Timothy Hay for years, and never had any problems. It arrives quickly, it's well packed, my animals love.
Anonymous
Was this helpful?
Excellent hay and service
I have used this company for many years. My bunnies have all loved the lovely, high quality hay and I have been consistently impressed with the fast delivery and service.
Melanie Bailey
Was this helpful?
Excellent hay and fast delivery
I've been using this Timothyhay company for a good while now, and just felt compelled to write a review. The hay is consistently superior quality and delivery is always fast - next day or two in most cases! Fab company! Most importantly, the guinea pigs love it! For reference, I usually order the soft cut timothy hay, but occasionally order the orchard grass just for a change.
Kim Gent
Was this helpful?
The best hay for small furries
5 years I've been coming to the company for my hay after experiencing some bad dusty hay at the supermarkets. 5 years, never a bad batch. We originally got it in bags, but they moved to boxes to keep it eco-friendly. I ordered every couple of months since May 2020 and will continue to do so as long as I keep small furries.
Cam
Was this helpful?
Efficient and good quality hay
Brilliant quality hay and always get it sent out so quick! Super reliable, my buns and piggies love this hay
Rachel
Was this helpful?
Unfortunately very disappointed…
Was so hopeful from the positive reviews, however, the box of Timothy hay I received was so dusty with thick black dust that it made me quite unwell! The hay itself was really stalky as I’d hoped, however my buns were not very happy with the quality, and didn’t eat much, likely due to the thick dust! Would not recommend or order again unless the company started extracting the dust (as I’d expected with buying hay for rabbits)!
Abi Evans-Pughe
Was this helpful?
This really is THE best timothy hay!
This really is THE best timothy hay. I have tried other online hay companies, much to the disgust of our chinchillas! This timothy hay is definitely the best, hay baskets are always emptied, a herd of 50 chinchillas can't be wrong!Also thoroughly enjoyed by our rabbit and 3 guinea pigs!
Lorraine
Was this helpful?
Excellent Hay & Service
Excellent Service and very quick delivery. The hay came the next day. It is the best quality hay I have bought. It is lovely and green and smells. My Guinea Pigs absolutely love it. My piggies are quite fussy with the hay, they know quality when they see it.
Caz B
Was this helpful?
Phenomenal hay!
Recently I had to change my hay supplier and was on the look out for a new company. I placed my first order with Timothyhay and I couldn't be more happy. The hay I received is phenomenal! Green, dust free and smells gorgeous. My bunnies couldn't get enough of it too.I would highly recommend to anyone who looks for a great quality of product 👌
Marta Tyler
Was this helpful?
Best hay money can buy
I have been using Timothy Hay UK for years and it is, by far, the best hay money can buy. My bunnies absolutely love it and they have lovely crumbly, light brown poops because of it! After ordering, it arrives really quickly…sometimes even the following day. Many thanks!
Tania Skinner
Was this helpful?
My bunnies love their hay
My bunnies love their standard Timothy hay. It's nice and stalky so great for their teeth and they're always quick to dispatch, I typically get it next day.
Alexa
Was this helpful?
The best hay you can get in London
I have been using this website for 5 yrs now to get the best quality hay for my bunny. I live in a big block of flats in London, so I have issues with bigger deliveries as a standard, but not here, plus the quality is so good that I have never had to go to the vet to have my bunny's teeth filed. I cannot write enough praises about this service - IF YOU WANT YOUR BUNNY TO BE HEALTHY BUY IT FROM HERE !!
E N Stolarska
Was this helpful?
My bunnies refuse anything else! :)
The hay in pet shops is dust compared to this companies hay! My rabbits refuse to eat anything else now. Always comes the next day, is as plastic free as possible and lovely quality.
Belle Silvey
Was this helpful?
Current batch of hay not the usual quality …
Current batch of hay not the usual standard. I realise that hay is a natural product and will be reliant on the weather etc. However no updated photos on the website and description didn’t reflect the product I received. Very expensive product for yellow and brown hay that my animals are barely eating. Hopefully future batches improve or the company at least is more up front that the product they are shipping is nothing like previous batches or the current photos.
Lavinia's Home Zoo
Was this helpful?
I bought this hay as cheaper than…
I bought this hay as cheaper than haybox, but I am disappointed as the hay is very dusty and my rabbits were not keen, a little disappointed
Kermit
Was this helpful?
Decline in quality from Timothyhay.co.uk?
I’ve used Timothyhay.co.uk for a very long time to sustain my four rabbits; they’ve always enjoyed their hay, I find it’s good quality, and we are especially happy since they switched to boxes rather than plastic bags. My most recent hay order however hasn’t gone down well with my rabbits; they all seem really unkeen to eat it and don’t really touch it. One rabbit has lost some weight and I’m almost relying on their fresh veggies and some pellets (they have access to unlimited hay of course but not eating a lot). Just wondering if other customers have experienced the same recently? I think I’ll have to buy either another box or get some from somewhere else it they won’t eat this! I saw another review said there were mites in their hay, so I may check for this.
Eddy
Was this helpful?
Cite this page
According to TrustPlane, Timothyhay has a 4.4/5 rating based on 32 verified reviews as of February 2026. Source: trustplane.app/company/www-timothyhay-co-uk