Extremely disappointing experience with…
Extremely disappointing experience with Swissport baggage services at Auckland Airport after arriving from Sydney on Jetstar Airways.My bag did not arrive with my flight, and I was told I would receive a call once it arrived. That call never came. I then tried contacting them myself and had to call nearly 15 times before anyone answered.When someone finally did pick up, the interaction was shockingly rude and dismissive. I was told to come after a certain hour to collect my bag, as though my schedule needed to revolve entirely around theirs, with no consideration for the inconvenience already caused. The staff member was unhelpful and ultimately hung up on me.Dealing with missing luggage is already stressful — poor communication, repeated unanswered calls, and being treated disrespectfully only made the situation worse. Definitely not the level of service passengers should expect.It seemed that only passengers physically standing at the counter were being attended to, while those still waiting for their bags or trying to call were ignored. There was no clear communication, no updates, and no basic courtesy.
Dhrishti Sadhwani
Refused to issue PIR for delayed baggage – unprofessional handling at YYZ
I had a very poor experience with Swissport at Toronto Pearson Airport (YYZ) while handling baggage services for a Royal Air Maroc flight.After arriving from Casablanca, my checked baggage did not arrive. I waited over two hours at the baggage conveyor before approaching the Swissport desk. The Swissport representative refused to issue a Property Irregularity Report (PIR), refused to take my delivery address, and did not initiate any baggage tracing.Instead of helping, the staff member behaved unprofessionally, escalated the situation unnecessarily, and left the desk to involve an airport officer rather than resolving the issue. I remained calm and cooperative throughout. The entire interaction is recorded on video.An airport officer reviewed the situation and advised me to leave the airport and claim the bag later using my baggage tag, since I had already waited a long time and missed my transportation. Because Swissport refused to issue the PIR, no official baggage file exists, leaving me without tracking, delivery, or assistance.This experience shows a serious lack of accountability, training, and customer service. Refusing mandatory baggage procedures puts passengers in an impossible situation and prevents any follow-up or compensation.Based on this experience, I cannot recommend Swissport’s baggage handling services.
Pop Tavaria
Freezing in line
Waited almost 10 minutes in line at sub-zero temperatures at BER because the employee was rushing people out of the gate when the boarding was progressing very slowly.
M. L.
Absolute shit service
Absolute shit service. Especially the women at the service help desk.. They don't want to take up complaints at all.. All they do is ask us to call a particular contact number, who by the way never respond. I did not get my baggage since 24 days. And I have been to Dublin Airport atleast 6 times. No one is ready to entertain. Absolute shit service. Please think twice before travelling via any airline who's baggage is handled by swissport.
Devendra Joshi
Brilliant Service at Geneva Airport
I've just recovered my phone & wallet which I lost in Geneva Airport. I reported the loss on Sunday, Jan 4th 2026, I received an email on Monday 5th before midday to say the items had been located and how to retrieve them. I've just collected ALL my items - phone, bank cards, driving licence and cash. All intact. What a fantastic service.
Máire Keane
Worst service ever they are heartless useless
Worst service ever. Luggage was missed in turkey we filed a complaint and they r aware that am pregnant and the case contains my pregnancy essetials. They do not care at all to this day they never reply the only time they did was by email that they found luggage it s in Algiers that they do not deliver it to the guelma and they invented a story that they do not have cobtaract with Ajet Ajet was contacted nd Sami from Ajet told them to send it to the location and they denied. To this day we also did the necessary to have it at least delivered to Annaba. It has been days I am without my medication and they are quite aware and it is at all not a problem we keep calling them they hang up the call. They have zero respect for the customer or even a disabled person case. It looks like we are dealing with a non professional dangerous useless organization.VERY SHAMEFUL BECAUSE OF THESE PEOPLE ALGERIA VISIT BECAME A NIGHTMARE.Dubai ISt 28 Dec Ajet VF144Dubai ISt 28 Dec Ajet VF144PNR 3KT8S2E TICKET NUMBER 204-6393639118Ist ALG AJET VF273PNR 3KT8S2ETICKET NUMBER 204-6393639118TAG NUMBER- VF898447
Na Sara
Excellent company
Left my bag behind in airport , this company delivered it for free to my house . Thank you so much for your generosity.
Brendan
Avoid like plague
Absolute joke of a company. If you are flying to Manchester prepare yourself to wait hours for your luggage. No staff is present, no notice or anything. I have had bad experience with them before with wait time of 1:45hr for luggage but it was right after Covid so I could understand staff shortages and so on but it’s been years and I am still here waiting for my luggage with no updates for over an hour.
Matty
Unqualified staff from A-Z
Unqualified staff from A-Z. Each person I tired to talk to would walk away. Most don't speak English. You would expect people to speak a world language. I heard so many staff talking loud, laughing loud and behaving like they would in a third world country. Switzerland is not like it used to be. It has deteriorated 100percent over the past 5 years. They hire people that cannot find jobs elsewhere and I heard they pay below minimum country wages. No wonder! Stay away from this airport.
Turuk
On Dec 10 at Gate A20 in Berlin (flight…
On Dec 10 at Gate A20 in Berlin (flight EJU5189), I was treated by a Swissport ground staff member in a way I have never experienced before. She was wearing a Swissport jacket, and the cabin crew confirmed that Swissport is hired by easyJet.I used the exact same carry-on when flying from Zurich to Berlin days earlier and was not charged anything. But on the return flight, she suddenly said I had to pay. When I asked politely, “Langsam bitte, oder in English?” she glared at me and spoke in a fast, impatient, dismissive tone. She even said, “I don’t know how you flew here, but you have to pay now.”This attitude was extremely disrespectful.The issue is not the 58 EUR, it’s her behavior. She treated me as if I was trying to board without a ticket, then immediately brought the card machine in front of me to force the payment. Completely unprofessional.And no — this has nothing to do with “Berlin being Berlin” or “it’s a low-cost airline.” These are not excuses. Basic respect is the minimum.I have already filed formal complaints with the LBA (German Federal Aviation Authority) and the airline, but I want to share this experience so other passengers are aware.
An
We had an homophobic experience...
We had an homophobic experience on our flight, on the 11th of Nov. Flight to Malaga FR2156, on the gate an agent of Swissport with a Muslim black hat on his head harrased us by checking our hand luggage, by saying its big and there is a charge, but when checked they fitted perfectly in the box. Loads of people had bigger bags but we felt we been targeted. You have to monitor these 2 agents as they are working like gangs.
Bambo Murzynek
Rude groundsman member
Late flight with Rynair from Barcelona to Birmingham on Thursday 6th of November should have left Spain at 11.00 local time delayed until 13.20. When we arrived at Birmingham we needed to get on a bus to the terminal building one of Swiss port staff managing boarding of the bus was very rude to passengers and treated Rynair customers like sheep being herded into a pen shouting at us about picking children and putting bags between our legs the bus was so packed you were face to face it was intimidating and very uncomfortable. From a health and safety perspective this was totally wrong and he had to order another bus for the 15 people who physically couldn't fit on our bus so what was the point of his actions totally unprofessional and very rude my view is it was his moment of power or are the staff instructed to only use this approach to cut costs. Years ago these standards would never be acceptable what happened to enjoying a flying experience "gone never to return"
MR MICHAEL MACDOUGALL
Great persoanl service in Manchester UK
My wife is mildly disabled and her walker did not arrive in Manchester, UK, from an Arkia flight into Manchester, for an onward connection with Virgin to JFK. When the walker was found, SWISSPORT's local manager went out of his way to ensure it was sent on to JFK by AF as soon as possible and delivered to her in Brooklyn immediately after arrival. Great personal service!
Gabbai
I made a complaint about aspire lounge…
I made a complaint about aspire lounge at Manchester Airport terminal 2 run by swissport international last week, did not hear anything back so I text again hoping to get a reply, instead of getting an answer to as why our reservation at the lounge was cancelled, swissport international blocked me, I find this an absolute disgrace from swissport international and will never book with this company again.
Jimmy Grubb
Poorly run company
Stuck at Doha airport tonight due to missed connection arising from avoidable delays by Swissport ground staff at Edinburgh airport. They may have Swissport in the name, but certainly not reliable.
Robin Nimmo
Completely useless with a bad attitude
Completely useless with a bad attitude. Unlike cleaning and OCS staff who were really helpful but did not have access rights to help us retrieve our delayed baggage. KLM, Swissport all useless. Glasgow airport deserted after 11pm! Either that or Swissport staff were skiving. There representative was really rude and we have complained about her seperately. Such a bad experience!
Raaj Bhatti
Disgusting treatment over my wheelchair
A male swissport ground staff member spoke to us aggressively and humiliatingly in front of other passengers, claiming we were “in the wrong” for bringing my fold-up wheelchair as cabin baggage. As a first-time wheelchair user with a new health condition, this was deeply upsetting. The day before, the same wheelchair was accepted on an EasyJet flight from Glasgow with no issue. Completely unacceptable behaviour — swissport/ EasyJet needs to train staff to treat disabled passengers with respect.
ashly martin
Swissport - worst experience at London Heathrow
Swissport is responsible for the worst flight experience I've had. They forced me to check-in hand luggage even though all requirements were met. Jirat was unfriendly, overbearing and extremely unprofessional. I hope I will never have to encounter this company again.
Magnus
Shame you can’t put -stars..absolute…
Shame you can’t put -stars..absolute shit show almost every time on arrival at Edinburgh Airport..atrocious service
Alexandra
San Paulo Guarulhos Airport
San Paulo Guarulhos Airport. Saturday 11 Oct 2025. Our flight from Manaus was late and we had little time to make our flight to London. My wife had broken her leg and we needed wheelchair assistance. It had taken a week for us to organise this flight back to London and we had no Plan B. To make matters worse our luggage needed to be picked up and re-checked in for the next flight. Rather than waiting to be last off when the wheelchairs arrive, we hobbled up the gangway and went to where the wheelchair crew were waiting. With Google translate we explained the problem to a girl there. It only took her a few moments to realise the urgency , reorganise things with her colleagues, get my wife into a wheelchair and we were off. But at baggage reclaim there were no bags. She said she would do her best to get us on the flight but this was a problem. We waited and waited as precious minutes ticked by. Then they came and we were racing through the airport. It was a long way to terminal 3, but she knew shortcuts through back corridors and lifts. But when we're got to T3 baggage drop, it was too late. All the bags had already gone to the plane. "It's OK I can check them in at the plane door" and we're off again, through security, and the long race to the gate. Ever noticed there are no trolleys after security because you're not supposed to have big luggage with you. One bag on the wheelchair with the wife and one on my shoulder. We made it. This intelligent, competent charming young lady sorted it. We both hugged her with relief and gratitude. I'm really cross with myself that I never asked her name but I'm sure she will recognise this story. She is an ambassador for your company. I also noticed a great camaraderie between her and other staff. There is clearly a good ethos at Guarulhos. Well done Swissport.
Martin Quinn
