I'm sorry
I'm sorry, but you didn't send what's in the photo. You sent me something completely different, and honestly, I'm very disappointed.
Cosimo Damiano Ciciriello
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BRANDONE
1.450 reviews
Last reviewed: Feb 25, 2026Read customer service reviews for BRANDONE on Trustpilot. Check out what customers have written so far or share your own experience with the company. Learn more about the company and what they sell or offer.
www.startupbrandone.comMember since Mar 2026
BRANDONE is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 1.4 out of 5 stars. Last reviewed February 25, 2026.
Customer Reviews
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50 reviews
Never buy this site fraud 100%
Never buy this site fraud 100% Fraud fraud
sharma oro dental care Bhaniya
BRANDONE
Hi Sharma! We’re concerned by your review and want to assure you that we are not a fraud. We would really like to understand what happened and help resolve any issues. Please email us, so our team can assist you directly. Thank you for giving us the chance to make things right. -David BRANDONE Customer Support Team
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Kept me updated on the product
Kept me updated on the product
Richard Hayden
BRANDONE
Hi Richard! Thank you for your feedback! We're glad to hear you appreciated the updates. We're always here to keep you informed and ensure a great experience! -David BRANDONE Customer Support Team
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The Worst
I have been going back and forth with "David" (probably a bot) and in no uncertain terms, demanded that I can return my items for a full refund. They offer troubleshooting tips, I don't want any troubleshooting tips. I haven't used the product. I don't need the product. Then they offered 15% and then 10% "partial refund" and I get to keep the items. I've said I don't want to keep the items.
Lisa
BRANDONE
Hi Lisa! We’re sorry to hear about your experience and understand your frustration. If you do not wish to keep the item, please contact us directly by email to confirm this. Once confirmed, we’ll provide you with the return instructions and return address. As soon as the item is returned and received, we will issue a full refund in line with our return policy. We want to resolve this properly and appreciate the chance to do so. Please reach out to us so we can assist you further. -David BRANDONE Customer Support Team
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It’s a scam
It’s a scam. You return on your own dime and never get any money back. Don’t purchase.
Karen Schletewitz
BRANDONE
Hi Karen! We’re sorry to hear about your experience, and we’d like to clarify that we are not a scam. If you’ve initiated a return, please email our customer support team directly with your order details and return information. Our team will review your case and assist you as soon as possible to ensure it’s resolved properly. We’re here to help and would appreciate the chance to look into this for you. -David BRANDONE Customer Support Team
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Bought An Insole From These Scumbags…
Bought An Insole From These Scumbags Cost Me Over 60 Dollars And The Quality Was Soo Bad It Only Lasted 4 Months Of Normal Use And The Insole Started Coming Off Layer By Layer Like Ham On Slimy Bread Over Priced And To Be Honest Cheap Materials Not Worth A Dime On Top Of Waiting 7 Full Days To Get The Product Complete Waste Of Time And Waste Of Money!!
Jojo Bartlett
BRANDONE
Hi Jojo! We’re sorry to hear you’re unhappy with your experience. To clarify, if the insole lasted around 4 months with daily use, this is generally considered a normal to long usage period for insoles. Similar to shoes, items that are used every day will naturally experience wear and changes over time. Our products are designed to be durable and long-lasting, but their lifespan ultimately depends on how frequently and intensely they are used. That said, if you have concerns about the quality or performance of your item, please email our customer support team with your order details. We’ll be happy to review your case and assist you further. We appreciate your feedback and the opportunity to address this. -David BRANDONE Customer Support Team
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Avoid This Company
Avoid This Company Terrible experience from start to finish. I ordered the 8 cm version and they processed the wrong item, even after I contacted them multiple times before shipment. No proper support, no timely replies, and zero accountability. When I asked for a refund, they expected me to pay return shipping for their mistake, then tried to settle it with an insulting 10% refund. Absolute waste of time. This company does not take responsibility for its errors. Do not order from Brandone. This was my first and last purchase. Horrible customer service. Update: I have the order confirmation email dated 26 November 2025, which clearly shows that I purchased HighShoes 2.0 – Black Night, 3.1 in / 8 cm, the version I selected and paid extra for. Your statement that “the order was not placed for the 8 cm version” is false. I contacted your team immediately after placing the order to correct the size to EU 45 while keeping the 8 cm model, but the order was incorrectly modified to the 6 cm version. Additionally, it took your team over a month (from 23 December 2025 to 4 February 2026) to respond to my initial review on Trustpilot, further highlighting the slow and inadequate handling of this issue. The matter took more than 70 days to resolve, with multiple contradictory updates, delayed responses, and an initial insulting 10% refund offer before finally processing a 30% refund on 5 February 2026. This clearly proves that your public statement is misleading.
Hamza Al-Jaljouli
BRANDONE
Hi Hamza! We’d like to clarify that the item processed and shipped for your order was HighShoes 2.0 – Black Night, 2.3 in / 6 cm (EU 45 | US 9.5), which matches the product selected at checkout. The order was not placed for the 8 cm version. Regarding returns, as stated in our return policy, return shipping is covered by the customer. Once the item is returned and received at our warehouse, we will issue a full refund. The partial refund option previously offered was only applicable if you chose to keep the item, as a courtesy solution—not a replacement for a full return and refund. We’re always happy to assist and encourage customers to reach out directly so we can resolve concerns properly and fairly. -David BRANDONE Customer Support Team
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I’ve seen quite few negative reviews
I’ve seen quite few negative reviews, so I wanted to take a moment to share my experience since it’s been a good one. I received my highpads without any problems and everything arrived well packaged. The pads feel high quality, they’re very comfortable, and they definitely improved my overall setup more than I expected. You can tell care was put into the product. So far, I’m really happy with my purchase and the experience with the company has been smooth. Thanks a lot! And also ! I was a bit worried at first because I’m not in the US but in Latin America, and I thought shipping might be complicated. But I had tracking the whole time and everything went perfectly. I got the 7.6 cm ones and I can definitely feel the height difference
freddy vasquez
BRANDONE
Hi Freddy! Thank you so much for taking the time to share your positive experience! We're thrilled to hear that you're happy with the highpads, the quality, and the improvement to your setup. It's also great to know that the shipping process went smoothly to Latin America, and you were able to track your order the whole way. -David BRANDONE Customer Support Team
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Horrible!
Horrible customer service. Did not even receive what i paid for. Do not order from this company, they don't even pay attention to what size insoles they are putting into the package. They will send you the wrong item and now it's up to you to ship it back to them at your own cost before you can even request a refund and even then you won't get a response back. Not worth the hassle dealing with an incompetent company that is obviously scamming customers and paying for fake positive reviews.
Jason Haas
BRANDONE
Hi Jason! We’re really sorry to hear about your experience. Could you please reply to our last email and send us proof that you received the incorrect item? Once we have that, we’ll resolve this as quickly as possible and ensure you get your refund. We want to assure you that we are not a scam, and we’re committed to resolving this issue for you. We appreciate your patience and look forward to helping you. -David BRANDONE Customer Support Team
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THIS COMPANY IS A SCAM!!
THIS COMPANY IS A SCAM!!! Avoid at all cost! They don’t issue refund and don’t respond to emails. They only respond on here. DONT WASTE YOUR MONEY WITH THEM
Hannah Dash
BRANDONE
Hi Hannah! We’re really sorry to hear about the issues you've faced with your order and refund. We truly want to help resolve this for you. Could you please send us your order details (order number, email used for purchase, etc.)? It’s possible that your previous emails went to spam, but don’t worry, once we have the info, we’ll prioritize processing your refund immediately. Again, we sincerely apologize for the delay and inconvenience. We appreciate your patience! -David BRANDONE Customer Support Team
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Do not purchase
Do not purchase. They do not communicate, and the return/refund process is not consistent with their stated process on the website. The product is not 'one-size fits all', and runs small. Also, the height of them does not work with all shoes as stated on their website.
James Graber
BRANDONE
Hi James! We’re really sorry to hear about your experience. Please check your email, as we've already reached out to you regarding your order. Don't worry, our item is designed to fit most sizes, and we’ve provided the return details so you can return it for a full refund. -David BRANDONE Customer Support Team
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Worst of the worst HEIGHT INCREASING…
Worst of the worst HEIGHT INCREASING FOAM Will slip and don’t have quality Feels like FOAM and nothing technology SCAM !!!!!!!!!!’nn
Gaurav Kumar Kohli
BRANDONE
Hi Guarav! I’m very sorry to hear about your experience. We take feedback like this seriously, and I want to assure you that we are not a scam and we never want any customer to feel disappointed with our products. I’d really like to help make this right for you. Could you please share your order number or the email used for the purchase? Once I have that, I can check your order and assist you immediately, whether you need a replacement or a refund. Thank you for giving us the chance to fix this. -David BRANDONE Customer Support Team
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It's been very difficult communicating…
It's been very difficult communicating with this company. After back and forth emails to authorize a return, I finally was able to send out the package. It was stuck in customs in China for many months. I reached out to the company to see if they can help since they have an office in China. They were not very helpful. Without any communication from the company, the package finally began moving again at the beginning of November. I reached out to the company to see if they are able to locate the package since it should have arrived. They indicate they'll respond within 24 hours but many times I don't get a response. Let's see if my refund is going to be processed. I doubt it. The company contacted me and offered to refund me partially until they figure out where the return is. That was a few back and forths - I was sent an email denying the partial refund, then after receiving my reply they reinstated it but then can't figure out how to do that. But what was weird is that the package - which had a China return address that was stuck in customs since July 2025 was returned back to me. I alerted the company to ask about returning it to a US address. I have yet to hear from them. Stay away from Brandone.
Ben Martinez
BRANDONE
Hi Ben! Thank you for your review, and I’m truly sorry to hear about the trouble you experienced. May I please know the email you used for your order? I would like to check everything on our end to ensure you are being properly assisted. Our customer support team replies within 12–24 hours, so it’s possible some messages may have gone to your spam or junk folder. Regarding the return, kindly email us again with your tracking number and courier details, and we will immediately follow up. Please note that we are not the shipping company, we send out the item, but delays or customs issues are handled by the courier. However, we always do our best to help. Rest assured, if you are eligible for a refund, we will definitely process it for you. We appreciate your patience and the chance to fix this. -David BRANDONE Customer Support Team
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DON'T ORDER FROM THIS COMPANY
I ordered 3 of the insoles for shoes and found them very uncomfortable. I've written them 4 times to get a refund and they keep writing me back to say they need more info. It's almost a month now and they won't take returns unless they send me info on how to do it but they won't do that! DO NOT ORDER FROM THIS COMPANY! They promised refunds within 30 days and now they're saying they'll let me keep it for 90 days. I just want a refund! I told them they were really uncomfortable and now they're telling me to submit a photo of the problem!!!!!!
Joe Gladstone
BRANDONE
Hi Joe! We apologize for any frustration you've experienced, and we want to assure you that we are here to assist you in resolving this matter. If you're still seeking a refund, please don’t hesitate to email us again. We will guide you through the return process to ensure everything is handled smoothly. Remember, we offer a 90-day money-back guarantee, so you have plenty of time to make sure you're completely satisfied. We understand your concerns about comfort and want to make sure you're fully taken care of. Once we receive your confirmation, we’ll proceed with the necessary steps to process your refund. -David BRANDONE Customer Support Team
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Scam Artists
Funny. I’ve had the exact same problems that all are reporting here. From looonngggeest wait from day of order, to receiving the insoles, but both NOT being 2.5 inches, one of them was 1 inch, the other 1 1/4 inch. The quality of the insoles were way less than I expected. They won’t send a return shipping label so I can send them back, and they ran that same “well when you put them in your shoes,” they’ll miraculously become what you ordered. Don’t, DON’T order from them!!!
Fermin P III
BRANDONE
Hi Fermin! Thank you for sharing your feedback. We sincerely apologize for the delays in shipping, but please note that this is often due to carrier handling, which is unfortunately out of our control. We always strive to process and ship orders as quickly as possible. Regarding the sizing, we clearly mention on our website that the desired height may be achieved when wearing the insoles with shoes. We take great pride in the quality of our products, as we work with trusted suppliers to ensure each item meets high standards. We're sorry to hear that you were disappointed with the product's quality, and we truly value your feedback. As for returns, our policy requires customers to cover the return shipping cost, as we currently do not provide return labels. We genuinely want to make things right, and we appreciate your understanding. Your feedback helps us improve for future customers, and we will take your concerns into consideration moving forward. Thank you again for sharing your experience. -David BRANDONE Customer Support Team
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Wrong height of insoles!
I ordered the 3.2 inch version of the orthopedic highpads 2.0 but they are not 1.8 inches as seen on the picture they are actually 1.2 inches I measured them. So I would like to get a refund or if possible to get the right height of insoles, because I feel like I’ve been scammed by brandone!
Syuleyman
BRANDONE
Hi Syuleyman! Thank you so much for sharing your feedback! I'm really sorry to hear that you're concerned about the height of the insoles. I just wanted to clarify that the height listed for our insoles refers to the actual insole height itself. The total height increase you’ll experience when wearing them inside your shoes can vary depending on the shoe type, which might explain the difference you’re noticing. I can assure you that our products are designed to deliver the results promised, and we’ve made this information available on our website to help guide you through the ordering process. If you're still unsure or would like a different size, we'd be happy to assist you with a refund or exchange — we want to make sure you're completely satisfied with your purchase! We really appreciate your trust and are here to support you every step of the way. -David BRANDONE Customer Support Team
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Another story to add to the BRANDONE scam
I might as well be the next one to write a really scathing review of BRANDONE. They might be the worst company I have ever dealt with. Everything about them has been deceitful, dishonest, and a scam. Like all of the other reviews I am reading below, mine is very similar. I have asked four times for a complete refund for my soul inserts. Now, I get nothing but radio silence. They keep asking me to explain what is the issue with the product. It could not be any simpler… They don’t fit. They raise my feet too high in the shoes, and then the top of the shoes strangle my feet. They are never going to fit. I never had the chance to wear them because they simply don’t fit. No matter how many times I re-explain this to them, they keep putting me off. Then they had the audacity to offer me a 10% discount on a future product. They have no intention of honoring the full complete refund within 90 days as it says on their false advertisement on their website. It is clear that they are being deceitful and dishonest. I am looking into ways to report this company to the New York State Attorney General‘s office. I’m also trying to alert all of you other people out there who have purchased their products in good faith and who are seeking an honest review of this company. Please do not buy from BRANDONE. They are dishonest, and what they are doing, is unethical, and downright evil. May God have mercy on them. Further Update. Brandone contacted me after seeing this review. They finally gave me specific instructions on how to return the sole inserts. They offered me 15% refund with no shipping return as a possible settlement, or I could ship them back for a full refund. They asked me my intentions. My response: “I intend to get a complete refund. I just followed your return directions to the exact details. I just mailed the package via UPS (cost $$37!!!). It is expected to reach you by 10/31/25. I also have taken 11 photographs for my records including the original outside packaging, 3 pictures of the the unworn sole inserts from various angles, pictures of the inside of the box where I packed the inserts, a picture of the packed box before I went to UPS, and one of the final box with the UPS label attached. I also have photographs of the receipt. I am expecting no further delays for my complete refund. I will not accept any further delays. I have well documented the poor customer service that I have received from Brandone. Please do the right thing and, once and for all, give me my complete refund. I have been more than patient…” I am skeptical about receiving my full refund (or whatever is left if it at this point). We shall see… IMPORTANT UPDATE: I cannot say I am surprised, but, I returned my soul inserts at the request of BRANDONE. I followed their return instructions to the letter. In fact, it cost me $37 to ship these unused inserts back to the vendor! That in itself was ridiculous. I took photographs of the product that was unused. I took photographs of the packing. I took photographs of the outside of the box. I took photographs of the label that has the exact address that I copied and pasted from their instructions. I sent it via UPS and confirmed the tracking. I have official confirmation that a man named Kevin received the package on 10/31/25. I could not have followed their instructions anymore faithfully. And, of course, as you guessed it, this scam of a company has not refunded me my money. Nothing but radio silence. I’m going to see what I could do to pursue legal action against them. To make matters worse, I presume they are going to take my returned product and resell it and scam someone else, and I will have paid for the privilege for this sinful evil. This is a gross injustice, and I would just like all of you to be warned about the deceitful practices of BRANDONE. Sadly, I am not surprised that they have not honored their advertisement. May God have mercy on them.
Chris
BRANDONE
Hi Chris! Thank you for sharing your feedback. We’re genuinely sorry to hear that you’ve had a frustrating experience. Our soul inserts are intentionally designed to add height, and they work best when paired with shoes that have enough room to accommodate them comfortably. We always recommend choosing footwear with a more spacious toe box to avoid discomfort, and we’re happy to provide guidance on selecting the right shoes if needed. In addition, we want to assure you that we fully honor our return and refund process, as outlined on our website. We take customer concerns seriously, and that's why we have a structured process in place to consistently assist our customers. Our team has been continuously working with you to resolve the issue, and we want to make sure you are completely satisfied. However, we’ve been unable to find your order details in our system. Could you kindly verify that your order was placed with us? This will help us assist you more effectively. As for the 10% discount, it is one of the options we offer, but if that’s not suitable for you, we’re happy to explore other solutions, including a full refund, once we confirm your order details. -David BRANDONE Customer Support Team
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Easy Process from Start to Finish
Ordering, payment, and delivery were all smooth and straightforward. The whole process felt effortless and professional.
Aarav Cannon
BRANDONE
Hi Aarav! We’re thrilled to hear that your experience with ordering, payment, and delivery was smooth and effortless. We always aim to make the process as easy and professional as possible, and it’s great to know we succeeded! -David BRANDONE Customer Support Team
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My husband ordered online unfortunately…
My husband ordered online unfortunately never got the order and very difficult to get a refund, please beware of the brand Brandone, a company you can’t trust! Don’t ever buy from them
Teodorico Rivamonte
BRANDONE
Hi Teodorico! We’re very sorry to hear about your experience and would like to make things right. Please email us directly if you have any concerns regarding your order. Kindly provide your order number, and we’ll review it right away to issue your refund as soon as possible. Thank you for bringing this to our attention — we’re here to help resolve it promptly. -David BRANDONE Customer Support Team
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Lying about insole heights -Order number #102868
Order number #102868 It 100% should be illegal to claim that you’re selling a product that in actual fact is NOT what says it is. I purchased two sets of insoles from this fraudulent company, and when I received them — weeks after their so called expedited shipping and multiple follow ups, I was somewhat unsurprised to see that the measured heights of both were significantly under what their site claims. I am reporting this company to the Australian consumer commission and will flag with US and Chinese authorities (where they ship from). What a joke that Brandone are allowed to trade and rip people off!
Alex
BRANDONE
Hi Alex! Please contact us directly, so we can verify your order and check the details of your concern. We take product accuracy and authenticity seriously, and we want to review your case properly. Once we receive your email, we’ll investigate and clarify everything for you. -David BRANDONE Customer Support Team
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According to TrustPlane, BRANDONE has a 1.4/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/www-startupbrandone-com