A random paycheck in excess of $6,000…
A random paycheck in excess of $6,000…A random paycheck in excess of $6,000 was drawn on my bank instead of the amount that was supposed to be paid. Numerous non-sensical emails back and forth. Finally got a live person who had me explain the problem (15 minutes) then transferred me to someone else who kept me in the phone an hour without resolution. It was obvious he was jerking me around because when I told him how frustrated I was that there was no resolution he said he didn’t like the way I was speaking with him. He kept me on and off hold for almost an hour. When I had to start another appt he said he’d email the info - never happened. There was supposed to be an evaluation at the end if the call, but he hung up so that I could not leave one. His sadistic style convinced me to close my merchant services account and payroll. The people I dealt with were unable to comprehend the simple question “why was my paycheck draw $6,000 more that it was supposed to be?” It’s a straightforward monthly salary, but the responses I got indicated people could not listen, or do mathematics, or payroll. Stay away from this company.
Donna Marks
I'm very happy it has helped my…
I'm very happy it has helped my business grow made it very easy simple to use very convenient thank you so much
All cities taxi
Piss poor customer service in liars
I had a customer that was told not to use a credit card when I billed them an invoice, I then had to refund the money back to the customer square wants to charge me a fee of $152 for transaction where I explained to them the situation in return Leonard I spoke to on the phone said to go back into my account set it up with the banking and then they would waive the fee one time. I just got off the phone with square and they said Leonard never documented anything and that they refuse to refund the fee , in the end squares customer service is awful pretty typical for customer service these days. I will no longer be using them and I will do everything possible to let everybody know how pissed poor they are.
Tony
Not impressed with customer service
Any sort of transition between contact information or account management leaves you unable to access square at all. and their help line is completely useless, missed out on 4 potential jobs and had 0 access to the money in my account for 3 days.
Max Borner
I’ve really enjoyed the square app
I’ve really enjoyed the square app. Makes keeping appts easy and because I’m using the savings end I’m also saving money from my proceeds/payments.
Grand Oak Salon
Customer service is excellent
Customer service is excellent. Fast, smooth, and on point.
Magda
Square has been a reliable partner for…
Square has been a reliable partner for my business. The platform is simple, efficient, and next-day deposits make a big difference in daily operations. Their loan program is especially convenient — repayments are automatically taken in small portions from sales, so it never puts pressure on the business. Transparent, fair, and easy to work with.
AA Naples Boat Rental
Subscribed to invoice plus
Subscribed to invoice plus, however when sending estimates to customers and using the automatically convert to invoice option when the customer accepts the estimate it does not use the pre selected invoice template. In fact it doesn’t use a template at all it keeps the same information from the estimate. It worked at one point but stopped. So I’m having to go in after each customer accepts the estimate and input information for invoice.
Kreations
love it
simply easy to use ! beyond helpful for ohr business
jamie saporetti
I luv the expression
I luv the experience
JOSE A MUSQUIZ JR
Fees have have gone up astronomically
Fees have have gone up astronomically. Every module is being charged and it's getting very costly. Im currently shopping for other softwares
Tasha Urena
It all works.
It all works.
Canton Antiques
I find the Square platform to be Unintuitive and Overly Complicated
I find the Square platform to be the most unintuitive platform. I do a lot of editing for websites on a lot of different platforms, but Square has always been difficult. What makes it so is that it seems like the back end is constantly changing/being updated and the help documents don't line up to the new changes. It makes it extremely frustrating when one needs to make one small (and theoretically easy) change that takes well over an hour to find how to change it. I actively tell people to not use this platform.
Zen Garden Graphic Design
Don’t trust square
I use my bank , or Zelle or Venmo or anything else besides square..After you people stole $32+ from me, I don’t want anything to do either you and I’m definitely will not give you any of my money if I can about it
Black Pearl Yoga Wear
Small business start up advice that will really help you…
They once again are raising instant transfer fees on top of existing hiked up fees, risky account holds/freezes, poor customer support, higher costs for high-volume businesses, limited customization and advanced features, potential security issues due to its aggregator model, and dependency on internet connectivity, it claims to be great for small business and that is not the case. My advice for small business start ups fund a good bank that has free merchant services and take the time to set that up. It will save you alot of money in the end and bonus there is actually a person you can sit and talk to if you run into problems or questions.
Ryan Teal
no customer service
no customer service
Hard Sports Bar and Grille
Because yall stop my payment to take a…
Because yall stop my payment to take a survey lot of issue taking transactions and no explanation I did what was required and now I can’t make transactions
Unique Beyond Measure
Easy to use
So easy to use and fast curtious service.
Charlie's Pizza
My account was compromised and square…
My account was compromised and square sent the scammer $3000 in a disputed scam claim. Dealing with square employees has been horrendous! They won’t give you any help or information. Everyone i spoke to kept denying me access to a supervisor or manager. I was promised a response regarding the issue after 1-2 business days. Nothing after a week!! Everyone I call I get the same answerers “ they will call or email you within 1-2 business days… that timeframe is up a week ago and still can’t get answers. Completely unprofessional and unethical company! Beware!!
Jason
Easy and Helpful!
One year in with Square and no complaints! I'm sure there are cheaper processing fees out there, but square makes everything SO easy integrating payroll/tips/ making it so easy to set up POS, and more.
White Blossom Cafe
