Worst company ever. Lying about delays, optimizations, does not hesitate to delete your train because the ride is not profitable. If you want to miss your flight, your family meeting or anything just book a ticket train from the scnf and go sleep at the station. Every single trips that i booked the last year have issues. Massive retarded staff as well
Incompetent customer service at inoui gare Lyon. I asked how to have a refund due to a 4 hours delay and they said they couldn’t do it and took them 30 minutes after I insisted a lot for help to show me a QR code to access a form . I had to do all online by myself and I’m not French …. But they were useless
We were fined because the ticket didn’t register at the gate but the gate opened anyways upon scanning the ticket. Upon questioning the fine we were told to pay or have the police arrest us. Thus, we were fined for being in an area that we SHOULDN’T HAVE EVEN HAD ACCESS TO if our tickets hadn’t scanned properly. SNCF refused to rectify this upon us contacting them even though we had paid for tickets. I would go a step further and just advise you never visit France because then you’ll never have to interact with these rude, crass, impolite, inhuman staff.
I am writing to express my disappointment regarding a recent journey on Line N heading toward Paris-Montparnasse.Despite the clear "No Smoking" signs throughout the carriage, a group of four individuals was smoking inside the train while it was in motion. This created an uncomfortable environment for other passengers and, more importantly, poses a significant safety and fire risk.It is concerning that such behavior can occur without intervention. I hope SNCF will increase security presence or improve monitoring on this line to ensure that basic safety regulations and passenger comfort are respected. The "no smoking" policy is only effective if it is actually enforced.
Our ticket app was lagging and we couldn’t activate it and we were in a hurry, so the staff outside told us just to board the train and activate it later. We did so 5 minutes later and it worked. Later 2 other staff members came to check tickets and told us we were too late with the ticket activation. Which led to them forcing us to pay 50€ each. As soon as we were trying to explain the situation to them, they threatened to call the police, which the man faked doing, while we always stayed calm. Basically refusing to listen in any way and super rude. We later payed the fee and they stepped off at the next station. We later learned that the get a bonus or a % from the fee, which makes so much more sense. We tried contacting the company, which also refused any kind of refund. AVOID THIS COMPANY AT ALL COST!
I bought the ticket online, but when it needs to be scanned, the app automatically opens Wallet, so the system can’t read the QR code.Of course, you can’t add the ticket to Wallet either.So I had to print it at a machine that looks like it’s from the 16th century, carry a physical copy, miss the train, and deal with all the usual chaos.Honestly, a terrible experience.
We went to use the TGV and we needed to get there at a specific time. We asked a man about a refund, one lady said something and the man I was asking stopped and walked away. Then I had a further 2 people come to me, one didn't know what to do and the other, a little dude with glasses, came to me and was very rude and speaking to me like I was thick. I understand why the ratings are so low, disgusting customer service, also if you don't like English people, set up their own train ticket service where we can get treated like a human being.
Never use sncf ! A world shame.
I purchased an SNCF ticket months in advance and added Allianz Travel insurance via the SNCF application.My train was cancelled by SNCF only 30 minutes before arrival, forcing me to buy a new ticket for 198 €, plus additional taxi costs. SNCF reimbursed only the original ticket price of 72 €, without explanation.Allianz rejected my insurance claim because cancellations attributable to SNCF itself are excluded from coverage.I consider this insurance to be misleading when sold via the SNCF app, as a reasonable consumer would expect coverage in the event of a last-minute cancellation by the carrier. This major exclusion is not clearly highlighted at the time of purchase and removes coverage for the most common travel disruption.All together- horrible experience. Bad climate service.
Train are late and uncomfortable.
I tried to book a ticket through the website and the app. Both times it processed my payments and then told me that due to technical problems, the payments failed and that I did not get charged. What I didn't know was, that they did charge me both times. So they took my money and did not issue my a ticket for my journey. When calling costumer service, the woman told me she doesn't see what happened, it is something the system did and she can't help me, the system will fix the issue. So today is day 3 and I am waiting to get the money back, which is over 1000 Euros....
Terrible mis-information at ticket office in Nantes. Staff rude. When I pointed out that I was mis-informed, I was told that it was ‘up to me’ to know 🤦♀️ better!
On 27th October SNCF cancelled my train from Perpignan to Langon because of a catenary failure between Narbonne and Bordeaux. I was told my ticket would be automatically reimbursed, it was not. I have tried, exhaustively, to negotiate the circular logic of the SNCF complaint procedure, without success. I am a pensioner and cannot afford to lose the €104 I paid online. I rebooked the trip for the 29th October.
Impossible to find a spot for your luggage on the train.. Not enough compartments to store them, so people keep them in the aisle beside their seat; talk about an emergency nightmare..no wonder people all rush in like mad to get on board..! We booked first class to be able to have more room; but then the attendants allow second class passengers to come and sit in the empty seat of first class car.. they DO NOT care.. I went to find an attendant to report this ,but not a single one could be found.. they were obviously hiding..Stay away from, France... it is not what it used to be.!
Actually if i could score a zero below I would.They have a tough luck policy if you make an error you cant get a time changed, we tried. So we lost for a 14 min journey with no seat as the train wad so packed a loss of 75 euros. JokersNo ticket station open to buy tickets, you have to buy from a terminal. Once you have purchased your tickets you have to find a worker to get an idea where you need to go to catch the train as ticket gives you no clear information or dircetion.When you find a worker they dont want to help too busy talking to other workers so your ignored.Highlighted this all in a complaint and you get the response. We cant resell your ticket so you loose the money. (Well had they of had a service available to allow me to change my time you could of resold my tickets) they tell you there is a number but when you ring all you get is policy says no refund or exchangesble. Even the ticket office says unable to exchange or refund. Terrible service. I would not recommend you cant be human and make an error. They make you learn from your mistakes.
Yesterday I had the worst experience of my life with customer services. I speak 5 languages ( one of them being French, but not fluently). I went to this office and I spoke basic French because the agent cannot speak English well but he laughed at my requests and raised his voice when I didn't understand. other collegues and the security did not intervene. So, what I did was to tell him the truth: he was raising his voice in French because he coud not express himself in English. I switch to english , he said two words and said the only thing he could say without thinking: go outside!He humiliated me so much that I cried, when the only thing I wanted to do was to find the key of my home. His collegues and the security watched everything and called the manager, which was very nice and helped me. He intervened in the conversation without being asked to do so and without purpose. additionally, he also laughed. I hope none will have to deal with people like that ever!
Suppression de ma correspondance sans solution de secours, sans excuse et même avec un certain côté arrogant des agents de la sncf.
We accidentally got on the wrong train being tourists from England and not knowing much French a very unsympathetic ticket inspector fined us 30 euros even though we were only standing and only travelling one stop make sure you double check booking as the ticket inspectors are very unforgiving!!
Extremely frustrating, it's all in French you cant select language until you have registered an account. And even if you have added your trip to the website account it wont sync to the app, What a piece of shit application.
I see a lot of negative reviews here and I understand why as Paris stations are crowded to the neck during holiday seasons and to receive support from staff can be difficult. We missed our morning 10:17 first class train from Gare de lyon to Geneve. I approached the Sncf help at the station and to be honest the support initially was poor and the charges for the 12:18 next train were 1000 euros, which was ridiculous.But the manager at SNCF Gare de lyon, Mr. FRANCK, was such a gentleman, he offered to get us on the 18:16 train for no charge. But we had to get on the 12:18 train anyhow. So he signed an authorisation pass for us and got us on the train.People will have mixed experiences, but we recommend that in such circumstances, try and contact the higher authorities as they listen and do help.Thank you
