Smeg 900mm PYROLITC electric induction Stove
I Purchased Smeg 900mm PYROLITC electric oven with 5 burner induction stovetop for $9,550 in January 2019. SMEG Model # AIPYID-6 Serial # 112070394.Contacted Metropolitan Appliance Service (Perth West Australia) on Wednesday 4th February 2026 on-line advising 3 hotplates had shorted out and were flashing an E5 error message.They booked a service call and on Monday 16th February a service technician attended our house. He spent about 5 minutes inspecting the stove and then advised that a part was faulty, and it required two new parts to be replaced. He said it would be expensive and was a two-person job. He then asked for $176 as a call out fee. He advised that the office would send me a quote.The quote was received on Wednesday 18th February for a total of $4,625.More than the cost of a new unit (another brand of course). My advice, stay away from Smeg
Peter Scott
SMEG retro coffee pot - Poor Quality
SMEG retro coffee pot looks fantastic- poor design - poor quality for the money. The lid of the unit does not extend far enough back to fill the reservoir properly and the pot itself is if of poor quality (plastic handle). I replaced the pot (not standard size so you must purchase a SMEG replacement) and the same thing has happened. Now the coffeee maker won’t brew and goes to keep warm mode. Forget about contacting SMEG customer service - they do not respond. Too bad because when working, it makes great coffee and I love the look of the pot.
Jessie McGee
When Premium Positioning Doesn’t Match the Experience
I own several SMEG products and have always associated the brand with quality and premium standards.My coffee machine, purchased in May 2025, required repair in less than a year. While the issue itself was unexpected, the after-sales experience was more disappointing.Communication was inconsistent, and the machine was returned functional but with visible scratches and packaging open at the bottom creating unnecessary risk during transport.Customer support’s response focused on procedures rather than accountability.The machine is currently working, but the trust I once had in the brand has been affected.
Maria Nunes
SMEG Kettle stylish but lacks longevity.
if you want style buy a SMEG kettle. If you want quality and durability buy anything but SMEG. We upgrade, or so we thought, to SMEG for the style only to find out we d trade style for reliability. After five years we have to throw it out because it leaks and no longer safe to use.
Don Mac Innis
Smeg personal bender ordered on Amazon
I purchased a personal Smeg bender on Amazon. The first one arrived damaged and I was able to return and order another. The second one stopped working after a month. The Amazon seller would not replace or repair. Lousy product and customer service and too expensive for a product that lasts a month!
Fran Morrow
SMEG drip coffee maker very bad even if it is cute on the counter
I purchased a SMEG drip coffee maker. It is very poorly designed and drips water out of the back every time I use it. I called SMEG and they were very nasty and talked in circles. They never answered any questions directly and continued to be very nasty and condescending. It seems that they said a certain amount of water normally does leak out of the top vents. I am taking all my SMEG products back to the store. They are cute but they are very poorly designed and the company is very nasty.
MR
NO new switch for me, I'll be switching to another manufacturer!!
My problem is the switch NOT staying down which it seems is well known in the industry so how do Smeg get away with it; selling as they do high end products with low end components? My kettle is just over two years old and obviously gets no abuse whatsoever.The switch can be replaced but interestingly those who have done it highlight the cheap generic problematic Chinese parts that Smeg uses which really CHEAP KETTLE manufacturers ALSO USE so again it begs the question why?Do an online search and make your own mind up!!This kettle is currently £135 - £150 in UK which is a scandalous price for such an unreliable product which they ARE AWARE OFF BUT REFUSE TO ADDRESS!!If you do buy it haggle for the extended warranty (don't pay extra!!) as the kettle WILL LET YOU DOWN!!Better still buy a different product as Smeg obviously couldn't care less!! You have been warned.
Tim Mcgowan
I am extremely disappointed with the Smeg Kettle
I am extremely disappointed with this SMEG kettle. It stopped working properly in less than one year, first intermittently and now almost not at all. This is unacceptable for a product marketed as high-quality and sold at a premium price—especially when much cheaper kettles last far longer.Customer service refused to offer a replacement and only proposed a discount on a future purchase, which I find unreasonable for a defective product. Despite owning several SMEG products, this experience has seriously damaged my trust in the brand.I do not recommend this product.
MariePier
What terrible overpriced products
What terrible overpriced products. Don't waste your money. Paid almost $300 for a kettle that stopped working after a year. Poor products only equalled by poor customer service. When contacted , Smeg offered a discount on another purchase. No thanks . Worst I have ever seen.
Ron MacNeill
Faulty Toaster Element
Purchased what I thought was a high end good quality toaster. After very limited use the two Center elements have burn out. Customer Service is a joke if you don’t have your receipt. My advice stay away from these small appliances costly and are junk. All negative reviews indicate elements have failed.
Darcy Whitlum
Leaking kettle
When phoning Jo was very helpful , my kettle had a leak after 2 and half year i was very disappointed as expected longer than that at the price £170 was was not offered a repair but was offered a new one at the discounted price of £54 which I took as I've got the toaster to match or I would have just left it..
Elizabeth Docherty
Do not buy this poor quality brand
Do not buy this poor quality brand. I genuinely believe temu products would last longer and be safer then any smeg product.Brand new oven broke with multiple different problems within months. Jug broke in weeks. Everyone I know who has had smeg said they would never buy again. Look great but would not trust to have in my house ever again!
Reece
Fridge quality & Service
Beautiful design but highly priced and appalling quality. It's my 2nd one, same issue with ice accumulating rapidly in the fridge compartment. Local customer service charged me 350EUR for spare part replacement and labour, problem occured again and they informed me that Headquarter knows about the issue and has no solution.......
Lacheray Caroline
Retro Garbage
I bought the mug juicer. I barely had it a year. I also don’t use it regularly, but since I’ve been diagnosed with hypothyroidism, I’ve been juicing more. And it’s made of plastic. It looks like it’s made a metal, but it’s all painted plastic. The funnel where the juice runs into your container so that you may enjoy your fresh juice broke. I have to put my juicer in a fkn pie pan and then pour the juice into my cup because the piece of plastic crap broke off. I’m pissed because I paid $250 for this thing. I wish I could add the photo on this site to show you.
Patty Payton
Don’t buy this!!!
Don’t buy this!!!I’ve had some crappy coffee machine machines. But this one takes the cake for the price.It’s slow as shit. And the coffee‘s junkie.
sean gamst
I am extremely disappointed with Smeg
I am extremely disappointed with Smeg. We purchased a top-of-the-line Smeg oven as part of a very high-end kitchen, expecting durability and premium performance. Instead, the oven has been a complete disaster.After just one year of normal use, the oven door literally fell off. This is supposed to be a luxury appliance — yet it didn’t even last as long as far cheaper brands we’ve owned for many years without issues.What makes it worse is that Smeg offers no meaningful support. Even though the failure is clearly a manufacturing or quality issue, the response was essentially:“The warranty is over — nothing we can do.”For an appliance at this price point, this is unacceptable. A premium oven shouldn’t fall apart after one year. The product quality does not match the branding, the reputation, or the cost.I will never purchase Smeg again, and I strongly advise anyone considering this brand to rethink it. The quality is unreliable, and the customer service provides no support when things go wrong.
mona ataya
Good looking but unreliable.
We are now on our 3rd coffee machine which has not worked from July this year. The previous 2 were replaced as unworkable over the last couple of years. The last one we bought has not worked at all since we had it in July. Very frustrating they have the looks but disappoint with performance.
John
Smeg water Boiler, many problems
Very bad experience with our water Boiler. The first one did not work as expected. The second Bad issues with the coating which came off. The third now lasted 3 years, looses water now though the water level indicator, which runs to the base and to the internal electronics. Very dangerous. Further, the base makes an anoying, high-frequency Sound. The customer support did not want to know about the issues but musst wanted to sell me a new one - for a special price which was 35€ above official Amazon Price of the Smeg store. Toaster is Good, though. So two stars from me.
Michael
Don’t waste your money
Don’t waste your money, I’ve had the appliances for a couple of years. I should get rid of them because the performance is absolutely rubbish, but feel like I need to keep them because they were so expensive. The blender says it can crush ice when making smoothies - it doesn’t. I have the hand blender with the whisk, the whisk bit is so thin that you have to hold the whisk bit so it doesn’t come off. Also when whisking the contents go everywhere. Very good marketing with influencers endorsing their products - but they are absolutely rubbish in terms of performance but good for display purposes only.
Saffy
AVOID
Bought a range cooker. The seal on oven came away around 18 months and at year 3 the oven has stopped working. An absolute joke. It’s cheap materials and they cost them extremely high. AVOID
Mohmmed Shahed
