I was made to pay 900 RMB by Scoot for 4kg overweight stroller
I was made to pay 900 RMB by Scoot because my stroller was somehow overweight yet when I booked my ticket via Singapore Airlines, it said stroller was free! On my return trip Singapore Airlines not Scoot were my first flight leg partner and for the same strolley I paid nothing! Pure theft and you report to Singapore Airline they just throw you to Scoot who dig up clauses to throw your case out. On top of it, on the return trip they damaged a $500 stroller which was well wrapped and their get out jail card was you should've unwrapped it at the airport on arrival🚮😤. Safe to say I'm done with Singapore Airline, I overpriced poor service.
Andrew Manjonjo
Very bad service when my connecting…
Very bad service when my connecting flight was later by extra 4 hours and lounge is given and feel like they don’t care
Janak Radadiya
Extremely poor service
Extremely poor service – 24-hour delay and abandonmentMy experience with Singapore Airlines was completely unacceptable. My flight was delayed for over 24 hours, during which passengers were effectively abandoned. There was a serious lack of communication, no clear updates, and staff were unable or unwilling to provide proper assistance. We was not provided a hotel and no compensation even after being promised it.Customer service during the delay was poor, and the aftercare has been even worse. Enquiries were dismissed, responsibility was avoided, and despite the length and impact of the delay, no compensation has been offered.For an airline that markets itself as premium, this experience fell far below acceptable standards. The lack of care, accountability, and support was shocking. I would not recommend Singapore Airlines based on this experience.
John Conlon
So disappointed!
So disappointed!I flew with Singapore airlines before and i conditioner it the best airline but this time so many thungs was just disappointing.Paid extra nearly £100 for specific time which was cancelled and that was just waist of money. The plane it self wasnt spotless clean. On the way back home i was stopped and asked for visa or my immigration status i showed them the Government letter which wasnt accepted first! I end up distress and upset only to learn it was all good! No apology! Nothing.
Dominika Grzelak
Poor customer care and that’s in business class!
I am extremely disappointed with how Singapore Airlines handled my damaged baggage claim.I travelled Business Class from Singapore to London and my premium Samsonite C-Lite suitcase was damaged while in their care. The damage was cosmetic and clearly repairable. Instead of arranging a simple repair, I was passed between Singapore Airlines and their handling agent, only to be told the suitcase had “no residual value” due to alleged age (incorrectly stated as 10 years).Their solution? After much to and fro, a £100 “goodwill” payment in full and final settlement for a suitcase that retails at around £450.Rather than take responsibility or offer a practical repair, they relied on a depreciation formula to reduce their liability to virtually nothing. This is not the level of service one expects from a premium carrier, especially as a Business Class passenger.For an airline that markets itself as world-class, this experience fell far short.
Amir Sethu
Bad experience and feeling unsupported
Flight SQ537 on 21Feb from Cochin to Singapore It was extremely disappointing that despite traveling under the same booking, we were seated separately on a full flight. When we approached the ground team for assistance due to my elderly mother-in-law’s anxiety, no meaningful effort was made to help us.While I understand operational constraints, a lack of empathy and support for elderly passengers is unacceptable. Airlines should have better protocols for handling such situations with care and sensitivity.
Renuka
Ran out of food…again
This is the second time in two flights this has happened. What’s the point paying for such abysmal service.
Matt
How hard can it be to pay for a ticket?? …
Sometime in January of 2026 SQ had a fare promotion for flights to Singapore, booked 2 tickets for my wife and myself, but when it came to payment, there was a glitch in their system which initially took my money out of my credit card, and I had notfication from the bank the transaction went through, then after a while, their screen on their website showed up with error in processing payment and they said they could not issue the ticket checked with my card issuer, monies already taken. They said they would refund the money and hold my booking till the money was returned so I could still purchase at the original price. So fast forward a month, I still have not been able to pay for this ticket and I need the issued ticket as proof of my travels for my medical supplies to be delivered to Singapore. I keep getting directed to the self payment site which does not allow me to fully input my card details before jumping to the card verification page. SQ have been giving me the run around for a month.. and still cannot solve the issue, I even suggest going to the counter in my city to pay, which I am told I cannot do.
Greg Chin
Always a great experience
Have flown with this airline now many times and can honestly say I’ve only had good experiences.The flight crews are always nice and efficient. Seats are comfy and the planes are always tidy and clean.May last trip however my luggage didn’t arrive at my final destination. After leaving my hotel details and contact details the suitcase was delivered to my hotel 4hrs later. Have booked this airline again for December.
Sam Wilkinson
Singapore airlines has significantly…
Singapore airlines has significantly dropped the level of service and travelling business is a waste of money. 1. Check in at the airport opens 3 hrs only and no singapore staff on the ground to assist at Frankfurt airport2.
Yuriy& Victoria S
Singapore Airlines Baggage Handling is the Worst.
Singapore Airlines totally destroyed my travel golf bag and has taken zero accountability for their failure.Singapore Airlines asked me to submit the same form and pictures multiple times and yet have failed to come close to fair compensation.Their affiliate, SATS, can't even get their paperwork right and their people don't even understand their policies.
Robert Harper
The lady at the odd bag counter
The lady at the odd bag counter, name Ashley. Working yesterday around 1130am. Super rude, seems like she was bad at her job, wasn’t happy when she saw a long q. Ashley, if you are not happy working in customer service, find a new job lady!
J
Rude and condescending cabin crew
Flew business class several times. The flight attendants were rude and condescending . Food was good. Even though we booked a separate seat for our toddler they didn’t hand out toddler headphones and activity sets. Saw them handing out to other Caucasian kids on the row next to us. I was assisting my toddler to eat during mealtimes and they kept on coming and asking if I was done. Asking snacks from them for my toddler seemed to be a burden to them. Will not fly again. Never had that experience when I was flying with Qatar and Emirates and ANA.
Mandi
Excellent Customer service
Having mislaid my headphones on a flight to Christchurch in November, I was overjoyed to have them returned to me when catching my return flight in February. Very good service by the ChCh staff which matches our experience of the airline over many long haul flights. The staff are always courteous and kind and the aircraft always comfortable with good food and drink.
Andrew D
Gone downhill in last 5 years
Singapore airlines has really gone downhill in the last 5 years. It is basically now like a budget airline with the seat space and they lost our luggage. Terrible customer service will not fly again
Logan Chen
Lost my luggage in Business Class
Having always heard how good Singapore Airlines was I booked Business Class at huge expense to visit my daughter in Melbourne from the UK.. The flight was fine and the attendants great but they’ve now lost my hold luggage meaning I’ve nothing to wear in this different Australian climate- nor any shoes. Customer services at SA is useless and refers you to an outfit called Dnata- which roughly in Spanish means think nothing of it- which is entirely apt as they don’t think at all about helping get back lost luggage! Very disappointed in this once fine airline
Alison Power
“Best airline in Asia”? Not in my experience
Singapore Airlines claims to be the best airline in Asia, but my experience on 29 January 2025 from London to Saigon via Singapore was extremely disappointing.I had almost three hours of transit in Singapore, yet one of my checked bags was still delayed. I checked in two suitcases — one arrived in Saigon, while the other, containing my summer clothes, skincare, and haircare, did not. I was left in a hot, unfamiliar city without my basic essentials and had to go out and buy replacements just to get through the first days of my trip.What made this worse was how Singapore Airlines handled it afterward. When I emailed them to ask for an explanation and compensation for the items I had to purchase, they simply forwarded my email to the Saigon airport lost and found department, instead of taking responsibility or providing proper customer support. There was no apology, no clear guidance, and no assistance — just being passed around.For an airline that promotes itself as a premium, world-class carrier, this level of service is unacceptable. Losing or delaying luggage can happen, but how an airline handles the situation shows its true quality — and Singapore Airlines failed badly in this case.
Yvonne Hung
Lost luggage
I am extremely disappointed with Singapore Airlines’ handling of my luggage on flight SQ231 from Frankfurt to Sydney on 5 February. My checked bag was lost upon arrival, and so far I have received no update about its location, delivery timeline, or any meaningful follow-up from the airline.This is the first time I have experienced such a situation, and it has been both stressful and frustrating, especially after a long international journey. I expected much better communication and customer care from a premium airline like Singapore Airlines.
Leila Vatandoust
I am deeply disappointed with the…
I am deeply disappointed with the handling of my delayed baggage by Singapore Airlines.My checked-in baggage has been missing for over 4 days. Although I was repeatedly told that the bag had arrived and was “under processing,” I received no clear ETA, no proactive communication, and no delivery.Critically, this baggage contains essential medication for my elderly parents, who have been without their prescribed medicines since 31 January 2026. This serious matter was communicated multiple times, yet the airline failed to act with urgency.The experience caused:Significant mental stressHealth risk to elderly passengersLoss of trust in the airline’s service standardsFor an airline known for service excellence, this is far below expectations. I strongly urge Singapore Airlines to take accountability and improve how critical baggage cases are handled.
deepak gurung
Rubbish Airlines
Cons:1) Food is garbage like someone vomited it out.2) Call centre is also garbage: you will not get anything done.3) Movie is hard to forward.4) Played loud rubbish song throughout flight like mind control commiePros:Nice & friendly onboard staff
kons andy
