Shocking attitude against loyal customers
As a YouTube Tech reviewer and advisor i can HONESTLY STATE that the Customer service that I had received as not only a YouTube Tech reviewer but also a customer (and may I state a loyal customer) was about as professional as a chocolate tea pot and if YOU as a hard working customer get any issues with any of Shures products you'd be expected to PAY to send it back to them for repair (and no doubt you'd be expected to pay for the return postage)They refuse to do a simple doorstep exchange despite loads of photos and video sent to them to prove that there was a serious issue)I bought the Shure MoveMic Two receiver kit that cost a staggering few pence under £500 and from the second month of owning it the shure charging case (for the microphones) battery depletion (from 100% to 0% ) was ridiculous and only lasted a week and a half to 2 weeks at best before it was dead flat (and this was without the microphones being inside the charging case !!??)This also happened with 2 other separately bought Shure microphone charging cases (that was bought to replace the 1st) with this same issue and depletion time scale as the first (and second) charging case from the original shure movemic two receiver kit that I'd bought so clearly there is something very seriously wrong with these charging cases.I've now had one of the shure microphones start failing to fully charge and will practically stop charging at 78% and takes hours after (7-8hrs) to get to 85%, and I'm positive that the faulty charging cases had something to do with it that's now caused this one microphone to start failing (as this one microphone was the most used one out of the 2 - so being the most charged)After contacting Shure they insisted that I returned not only the Shure MoveMic Two receiver Kit but also the Shure battery case at my own expense which in itself is ludicrous especially since of what these wireless lavalier microphones cost (reminder - £499) and as I've had (and others - family, Friend, work colleagues, neighbours etc ) so many items go missing within the last year or two with these courier companies (including Royal mail being the worst) I was extremely reluctant to risk returning and asked very nicely if they would do a simple doorstep exchange in which I was presented very swiftly with the words NO on the returned email that I'd received from them and regardless to the sheer amount of proof that I'd presented to Shure via video and photos this company still refused to comply and do the rightfully honest and honorable thing and do a simple one-off doorstep exchange for a new device.Bottom line and a serious word of warning, JUST look elsewhere, Shure really doesn't deserve your custom, support, loyalty and/or your hard earned cash as they simply do not care about you - the customer - their bread and butter !!!One very sad YouTube Tech reviewer and (once) loyal customer
Lucas Heaven AKA The Tech Guy
Terrible
Terrible, terrible customer support. Had a microphone I bought from them that turned out to be defective ( electric shocks when touched) and they refused to acknowledge that this should be fixed via warranty. They were rude, and very ignorant with their own products. Had to get PayPal involved in order for them to take it back and refund me.
AM
Issue with Refund for Returned Order
I returned an item and about 12 days later I received an email confirmation stating that the return had been received and the payment was refunded to my PayPal account. However, I never actually received the refund.I spent about 15 minutes on the phone with the company, and they insisted the refund had been processed. I also called PayPal and spent another 30 minutes with them, and they confirmed that no refund was ever issued.I called Shure.com again, I was on the phone 10 more min and after further checking, they admitted the refund never actually went through. They said they are now resubmitting the refund. I hope this time they really submit the refund.
nicole borges
IEM's Repairs
Sent my 425 IEM's in because the left side stopped working. They replaced the left and right ear-pieces, and the cable, with no charge except for shipping. They had them back to me within a week. Awesome!
Jamatrix
Bad experience, similar to others
Similar to others - really poor and unresponsive customer service that required five emails to get a response. That response was in summary - “the headphones you bought are not repairable even though they are just over a year old, but they are out of warranty so bad luck. But if you want to buy a new pair, contact…”. Think that’s the worst customer service I’ve ever experienced and laughable when you look at the “values” on the company website.
Dean Swift
Don’t believe shipping quotes or expect good customer service.
The website told me that I would receive the product the next day. The product was shipped ground which never would have arrived the next day and the tracking showed. It would be three days once it shipped. I called customer service and they told me that it was delayed in shipping. The shipping website clearly showed no delays and that it was shipped to ground. Basically the website was inaccurate information and Customer Service was not telling the truth about how the order was shipped. Their customer service is outsourced to retail solutions which has no affiliation with corporate Shure. They were very unhelpful with terrible customer service skills. Very bad experience.
Shurely NOT
Shure does not care about you
Horrible customer support. I struggled for a month to get a refund, and now I'm struggling for a month just to deal with customer support. It's shocking to have this poor support coming from such a big company.
Boston Bosch
Mic just breaks out of nowhere…
Mic just breaks out of nowhere twice?Horrible quality microphone which picks nothing up
OKONKWO bananamilkshake
$499 Lost
$499 Lost - Broken Microphone They sold me a $499 Shure SM7dB that was broken right from the package. Waste of money. Waste of time.
Roope Kiuttu
"repair" service...
Accepting a repair of an broken headband (15 euro sending fee...) but because they dont have the spare parts I could buy a new one for 290 euro instead of repairing... And they called it a bargain... If you stopt repairing a certain type of headphone you should not accept repairing request of that type!
Ivar Prins
Best customer service
Best customer service, bar none!I've been a Shure user for the last 20 years, and every time I have a problem, they always surprise me by solving it in a better way than I could have hoped. So grateful to Scott and Faye, who have been stellar.
Nicolas Massie
My SE215 is the best set of in ears…
My SE215 is the best set of in ears I've ever got and I am more than happy to be paying the premium. Some would argue that they are way overpriced but I disagree. You'll understand why once you have one of these.
Harald Stalter
SE535 fast replacement at no cost
SE535 fast replacement at no cost. I paid to send them back but they replaced them quickly even though the warranty was over. Hint: be sure and register anything you buy from anyone !
Troy Sutler III
Fast & Clear CS service
I had an issue with a mic I bought from eBay, and sent to Shure for service.Communications were clear and fast, and the repair that was needed was done and returned to me quickly.I will have no concerns should I need to contact them again.
Chris
Shocking build quality- a rip off!
As a professional musician I’ve had a number of sets of Shure in-ears over the years, including 3 sets of 535s costing well over £400 each. Well, no more! They never last more than 2 years and even though I’ve occasionally had a replacement pair, they’re just not worth it. And to add insult to injury, last time i had a set of 535 red, and was charged a premium for the supposedly reduced price replacement that was actually more expensive than buying the 535 standards brand new, even though the filter isn’t going to cost any more than the standard one.
Daf Lewis
Shure MV7 is amazing
Shure MV7 is amazing. For the money, it's the best mic you can get. I know, it's not the SM7B. But it plugs into a USB port and sounds great. I use it for my podcast and it makes me sound great.
Alexander Toth
The Shure PSM300 is a fantastic in…
The Shure PSM300 is a fantastic in ear monitor system and works very well however there are some things that I think would be a nice touch to the product bearing in mind the price of this product is £818 it doesn't come with a case as like the shure radio microphones I also think it would have been nice to put 4 rubber feet on the main unit instead it's a tad slippery on it's own bear metal feet and the other thing it would have been nice if the power button was illuminated so as it could be seen under low light however I would still recommend this product for great quality and sound
Jim Johnson
5 star
5 star - not even close535's broke, slightly past warranty contactednew 535's _overnight_
Owen Goossen
Horrendous customer service I have a…
Horrendous customer service I have a mic that's cable stopped working so I'm using a spare cable which is why I know the mic works and they want me to send the cable back to be reviewed so they can send another cable out to me...The cost to send the cable back and for them to send me a replacement is just a waste of time - such bad bad service will be going with Rode Mic from now on...Their service is amazing and their product is just as good.....
Claire Martin
Great service!
I feel like I’m the odd one out after reading their other reviews.Sent back a faulty Lightning cable that was out of warranty and didn’t expect much luck. Was prepared to buy another cable but it was discontinued. Came home a week later to a brand new boxed replacement cable and no charge for the service. Really happy :)
Martin Sturrock
