We had water damage Servepro took all of our insurance money but did a horrible job. After one year all of our hardwoods have cracks and look terrible - not to mention all of the threats they gave us. Terrible company that doesn’t stand behind anything - DONT HIRE THEM even when they tell you they will help - they won’t ruined our hardwoods and our kitchen renovation is terrible! Find someone else!!
I recently had a pipe burst in my cabin in Illinois, and it completely caught me offguard. I contacted Servpro out of Quincy, and within just a few hours, Griffin Johnsonshowed up. The moment he arrived, he called me to assess the damage, and thatphone call alone eased so much of the stress I was feeling.I’ve never experienced anything like this before, and to be honest, I wasoverwhelmed. But the care, professionalism, and genuine concern that Griffin andhis team showed made all the difference. He has been on top of every detail, walkingme through each step with patience and clarity. It’s rare to find someone who notonly does their job well but truly understands what you’re going through.I am incredibly grateful for the service and support I’ve received. I wouldwholeheartedly recommend Griffin Johnson and Servpro of Quincy to anyone whofinds themselves in a tough situation. They’ve turned a stressful disaster intosomething manageable—and that means more than I can say.
DO NOT USE SERVPRO!!! I booked a 10am appointment, the contractor (Isaac) called at 8:30am morning of to let me know they had to inspect the air duct system first and wouldn't be able to do so until the next day. When I let him know I'd taken the day off from work already and could not do next day and thus would have to cancel he said he would be there at 10am as scheduled and would complete both his inspection and cleaning same day. 15 minutes before our scheduled appointment he called back to let me know he would not make it because he received an emergency service call in Santa Fe. COMPLETELY UNPROFESSIONAL! Needless to say, I cancelled and made a next day appointment with TLC. DO NOT USE SERVPRO!!!
The job is to replace 2 furnaces and 2 outside AC units. I have been without heat since Dec 14, 2025. It is now Jan 29, 2026. This experience has been exhausting. They have sent a minimum of 4 technicians out to take pics and then they leave without giving any feedback. Their customer services is "you call them. They do not call you!" You will receive ZERO communication unless you call them and that will lead them to say "we'll call you tomorrow" and tomorrow never happens. This is the most unprofessional customer service that I have experienced.
Terrible experience. They take advantage of people. Please ask them questions.
Servpro was chosen at Horizons West in Siesta Key as the overall contractor for 60 villas with hurricane damage and they chose Dream Contractors to do the work. Big mistake Dream is not even credited with the BBB nor licensed! Ryan Moore from Servpro was our only blessing and he truly tried to help in any way that he could. Karolina and staff were nothing but rude and lied multiple times to us and many other villa owners. No professionalism in emails, shotty work, work wasn’t up to code and many other issues. Dream Contractors owner Sam lied that our Villa was done and cleaned because I flew into SK in June to find otherwise and had to stay in hotel for the week. Our Villa had no working toilets, no water and everything from kitchen cabinets was scattered all over bedroom floors, lights were missing, kitchen cabinet hardware was missing etc and place was ABSOLUTELY DISGUSTING! This was the 3rd time I had to change my flight and delivery of all new furniture because Servpro changed the dates because it wasn’t complete. Furniture came 8am morning after I flew into SK night before and I had to pay Rooms to Go delivery guys $200 each to move everything around so they could get new furniture in plus bought them lunch. Because of Dreams lie I was asking for reimbursement of which they won’t pay a dime, Servpro that is responsible for Dream won’t pay a dime and Karolina was soooo rude!! Horizons West Management that is responsible and hired Servpro won’t pay a dime of these expenses either. DO NOT HIRE Dream Contractors nor Servpro for ANYTHING!!!!!😡😡 they both should be put out of business
They never give you prices up front- don’t trust this company.Even if your insurance is paying you send them a letter up front they must have your approval and your insurance approval for all charges. They just send a bill after the job and your insurance company - doesn't pay the home owner the full amount. You will get screwed if you use this company. Dec3 2024
If you want to be taught a lifetime of hard lessons in home reconstruction, hire this company.Back in May 2025, after a major sewer flood, my homeowners insurance referred me to this company for mitigation work. After discussing the repairs, I verbally agreed to a contract around June 2025. Mitigation started immediately, and we were told repairs would follow right after demolition. Because 75% of our home was affected, my family of six (four people, two dogs) relocated to a motel for almost a month, trusting that the work would move quickly. After nearly a month, m a motel and spending over six thousand dollars on housing, nothing had been done at my house and we decided to move back.From July through the end of August, our home was left with framed walls, concrete floors, one toilet, one sink, and unsafe electrical hazards. Myself and two of my children were repeatedly shocked by outlets, one of which randomly sparked, and despite repeated notifications to the company, nothing was done. We lived like this while being told to “be patient” because other projects took priority.Towards the beginning of September, I was told they were finally ready to move forward. On September 12th, I met with them, handed over 90% of my insurance payout as an advance payment, and officially signed a contract. After that, communication became nonexistent. I ended up calling my insurance company to see what was going on with the project because the company would not answer my calls. In mid-October, the company showed up unannounced and moved my belongings into storage pods, including items that never needed cleaning—like metal barstools outside the flood area. I was sick that day, yet the company insisted on proceeding, leaving me unable to verify what was taken. I still cannot locate over $3,000 worth of snowboarding supplies and other items. After spending some time reading some other reviews this morning it appears that i'm not the only one who has items that are missing.By the end of October, after several months, my home remained partially demoed, with 1 toilet, 1 sink, and no furniture, while my belongings were in storage. The site supervisor finally met with me and:*Refused to take responsibility for electrical hazards, calling them “existing conditions.”*Claimed foundation work needed for flooring could only be done by a licensed contractor under their company, adding a 20% overhead.*Said extra work verbally agreed upon months prior was no longer possible.*Told me to continue being patient, as three other projects still took priority.They then offered to rescind the contract and “return my money” if I signed a liability waiver and confidentiality clause. They demanded I sign the waiver before returning any portion of my advance payment, which would waive them from responsibility for electrical hazards and prevent me from ever speaking about my expwithheld. I explained over and over that without getting my advance payment back I could not hire an electrician to fix the hazards. Yet, they withheld my entire advance payment until Christmas Eve. They also didn't produced invoices to justify the amount they ultimately witheld.My family and I, including three teenagers, two dogs, and six cats, were forced to live in unsafe conditions, with ongoing electrical hazards, missing items, and no real progress on our home, while also being pressured into signing liability releases to get our own money back. This has been nothing short of a nightmare.If there are any other families who have experienced the same abuses, I would love to talk to you - dm me on FB if you do.Do not trust this company.
This is the most crooked company that I have ever dealt with. They quote you a price, then charge u another price
100% AVOID this company. Our kitchen sink pipe burst which resulted in our floors, cabinets, and everything else in between needing to be removed. The mitigation crew was very polite, did their job well, and even informed me of damage that they caused during the intitial demolition. After completed, my house was left with exposed wires, no floors, no dishwasher, no oven, etc... Their construction crew dragged their feet for over a month with no start of repairs. Ended up firing them and going with Action Restoration for repairs (Which was the best decision ever). ServPro agreed to give me my deposit back in exchange for the mitigation check from the insurance company. They dragged their feet again for over a month, ghosted me, refused to repair the damages their crew caused (even with proof), gave me conflicting information with all of the administration personell I was speaking with, caused lost of time and income because I work from home and was unable to do so. They then filed a claim with collections and lied to them, even though I had email receipts of them agreeing to swap checks. Due to them dragging their feet yet again, I had to pay another deposit out of pocket to Action Restoration. Long story short, do NOT use ServPro whatsoever!!
I rarely leave negative reviews, but my experience with this SERVPRO location was bad enough that I feel obligated to warn other homeowners.I hired them to do a dust seal and containment while my whole house plumbing was being redone. The upstairs containment failed during the job, and when they removed their plastic downstairs, they pulled paint off my ceiling. Their own internal notes acknowledge both the failed containment and the ceiling damage.Instead of taking responsibility and working with me to fix it, the communication from the office was chaotic and misleading. They later claimed I “never responded” to their project manager, even though I have multiple emails in the same thread showing that I replied and tried to connect.Then, on December 2, things went from frustrating to outrageous:Around 9:00 a.m., I received the first invoice I had ever seen for the remaining balance.Roughly two hours later, I got a call from someone named Patricia Martinez, who immediately threatened to put a lien on my house if I didn’t pay right away.This was despite the invoice itself saying 15-day terms, despite the documented defective work and damage to my ceiling, and with zero acknowledgment of that damage or my good-faith attempts to resolve things.Threatening to encumber a homeowner’s title within hours of sending the first bill, in the context of a disputed and partially defective job, is completely inappropriate and felt like bullying, not customer service.In the end, I paid the bill simply to protect my home and move on, not because I think the job was done properly or this was handled professionally. If you’re a homeowner considering this franchise, be very cautious and get everything in writing—especially around workmanship, damage, and billing.
Very overpriced, for their services. In my opinion they take advantage of distraught homeowners dealing with severe water damage to their homes.
One of the most dishonest, negligent companies I’ve ever had to work with (upthere with home warranty companies). They don’t communicate, they overcharge you, they don’t keep accurate records. Then they just expect you to pay whatever they invoice you. Their equipment is billed at “market price”, so there’s no accountability to give estimates. DO NOT use Servpro for anything no emergency is worth this.
ServPro (of Upper Darby via Bear New Castle) was recommended by insurance for water damage and repair. It took them 1 week to dry out a small bathroom but another 5 months (and innumerable emails and texts) to complete the flooring and wall repair and painting. Though the repairs were ultimately done well, they provided an incomplete bill, apparently using fake accounting, to get twice their original estimate from the insurance + my deposit. I still do not have an accurate bill. I consider them crooks, extorting money without proper disclosure or receipts.
Servpro of Fayetteville was a very big disappointment. I had heard so many good things about them but they didn't live up to the hype jason west and David Stephens are just pencil pushers and do nothing. Jason West failed to dispose of my window blinds and carpets in the living room and bedroom So the insurance company doesn't want to pay for them to be replaced David Stephens failed to have the subfloor included in the tear out before the new vinyl floor could be put down. Causing a delay in the house being finished. The house is ready all except the flooring
ZERO STARS _ DO NOT USE _ Servpro Palos Verdes is a franchise, so I understand some locations may be professional and legit. These men from the Palos Verses location are scam artists and prey on women who live alone in this area. They came out to my home and took 1 hour to tell me I had mold across two rooms and a hallway, 3 feet high starting at the baseboards. Water damage in the ceiling as well. They told me my kids should vacate the rooms immediately, it wasn't safe to sleep another night in these rooms. They asked for $425 for the inspection and then gave me a quote of $7k to remove the mold (that did not include putting the walls back together again) Meanwhile you can not see any mold or water damage, just a damp smell. (turns out is normal if you live blocks from the ocean and forget to open your windows for ventilation!) I called my homeowners ins. they sent out 3 inspectors. I called my family plumber of 10 years as well. All professionals confirmed there is no mold, no water damage, nothing. These men put blue tape everywhere and spread fear across my household. This location should be shut down. They simply count on you taking their word and not getting a second, third or fourth opinion before ripping your home apart. Terrible humans! I plan to write a negative review everywhere I can, to anyone who will listen, so others will not be taken advantage. Feel free to return my emails, calls or refund my $425, it would be the right thing to do. K. Morena, PVE.
ServPro apparently has an exclusive agreement with my insurance company for mitigation and repairs. The work for mitigation of water damage was good, but they collected the deductible from me and also the insurance company. They provided an estimate for repair work that included added fees for "labor minimums." The communication from Jenna Hill was inconsistent and slow, requiring follow-up. Three months later, they still have not refunded the payments they over collected, so I am left waiting. Eventually, ServPro told the insurance company the work was below their minimums and refused the work. They lowballed the estimate presumably because they added "overhead and profit" surcharges that are not included if I cash out and choose my own contractor. That means the payout is not enough to hire another contractor. Their business practice seems unethical, and customer service is extremely poor. They still have not returned the payment they collected twice without telling the insurance company I already made a payment. I still have a large hole in my ceiling and searching for alternative contractors to handle each part of the repair. They were guaranteed profit by their captive agreement with the insurance company and still claimed the repair size was "not viable," after they had provided an estimate.
Horrible experience, I had my insurance send Servpro to my place due to the water damage. They left unfinished job and dealing with mold growing . I won’t recommend this company.
Absolutely horrible drivers in the Chester, VA area. Cutting people off within inches of causing car accidents, doing 60+ in a 45. Absolutely zero care for others well being. Obviously safety is a joke at this establishment.
I was offered Servpro from my insurance company to repair my garage from fire and water damage back in June 2025. It is Sept. 2025 and the reconstruction is still not completed. Granted some of the early issues were from my insurance company for lack of communication on their part. Since that was rectified, the issues are solely with Servpro and its vendors. I've been monitoring the progress from home surveillance and vendors are not showing up when they claim to have been working. I've voiced my complaint with Servpro and I am still awaiting to have my garage repaired. I will be posting the process on social media platforms so that customers can review for themselves before choosing this company. Let's see how long this takes to get finished.
