DO NOT buy into their scam of purchasing 40.00 worth of candy during the months of June through December. You get a sticker on a card each month and then supposedly they email you a gift card for 50.00. After 5 attempts my husband never got his and when I went in to use mine, they said it had already been used!!!! Absolute scam!!! Don’t fall victim like we did. The candy at Chocolate Cottage is better anyway!
Ordered a Valentine's chocolate box on January 31st, with the website and email confirmation stating delivery would be between Feb 11-13. They sat on the order for over a week and now won't be delivered until the week after Valentine's Day. Awful customer service.
I am a long-time See’s Candies customer and have spent thousands of dollars on their products, often ordering online due to limited East Coast locations. While placing a Valentine’s Day order, the website prominently stated “Order by 2/6 with Standard Shipping.” Relying on that, I spent over 25 minutes on the phone placing a custom order. At the end of the call, customer service could not confirm delivery by Valentine’s Day and stated there was no guarantee. Neither the representative nor escalation could explain or reconcile the website message. As a result, I canceled the order and wasted significant time. This inconsistency between advertised shipping information and customer service guidance is misleading and unacceptable for a Berkshire Hathaway company.
I grew up in California, and always loved See's candies. The customer service was outstanding. It has been about 38 years since I had their candies. I ordered some online. Sadly this experience will probably be the last time I ever order their candy. I was told the order would be picked up on the 2nd for delivery, and it would be delivered by the 6th. The order was not shipped until the 4th. There was no notification of this at all by See's candies. Then they changed the delivery date to the 10th with again no notification. When I reached out through their "chat", and got an agent finally. They basically made excuses, and lied about the delivery dates, and when it was picked up. They continued to dance around the subject instead of just admitting the mistake, and could have resolved it easily. I do not see ever ordering from them again. UPDATE---- See's Candies saw my review, and reached out to me. I am impressed by their outreach concerning this, ad must say they did an excellent job addressing my concerns. They have restored my faith in their company at this time.
I've bought candy and nuts for years from See's and have never been disappointed in any product. In fact, the toffee exceeded my expectations. The quality of all their products is outstanding, the packaging is excellent, and delivery is quick. Great product; great company.
The 2lb box of candy that I ordered pick a mix did not come as I placed it. When contacting customer service Lizette wanted pictures of the candy that we received. I took this to be a sign she did not believe me. We took the candy to a party as we assumed it was the correct order. I have never been treated with such disbelief as to have to take pictures of food and editable candies. Remember for anyone else you have to take a pic when you get it before you eat anything or you get humiliated.
I would not buy Victoria Toffee Tin. Not because it didn't taste good, because it was too thick to break. The included hammer was cute, but useless and added unnecessary weight to packaging. I spent a long time trying to break it. Finally tried banging with kitchen shears handles. Then pointed ends with folded towel on top to avoid bruising hands. That worked, but dislodged most chocolate and nuts leaving a bag full of bits and pieces consumable only with a spoon and suitable for an ice cream topping. Suggest thinner 2 layers of coated toffee without weighty hammer. I have had other See's products which were delicious and a delightful gift to receive.
I RECIEVED A BOX OF CHOCOLATES FOR A PRESENT. THE CANDY WAS OLD AND THEY MUST HAVE WANTED EXTRA WEIGHT, DUE TO THE FACT THAT EACH PIECE SAT IN FIVE WRAPPERS (CUPS) EACH. WOW! SOME OF THE CHOCOLATE WAS JUST PLAIN DOWN RIGHT DISGUSTING LOOKING. IS SEE'S GOING OUT OF BUSINESS AND TRYING TO GET RID OF OLD PRODUCT?I'VE BEEN EATING SEE'S CANDY FOR OVER 55 YEARS AND NEVER CAME ACROSS ANYTHING LIKE THIS. MY MOUTH WAS READY FOR THE CHOCOLATE BEFORE EVEN OPENING THE BOX, THEN TO SEE THIS TRAVISTY AND THEN COUNTING ALL OF THE PAPER CUPS PER PEICE OF CANDY, "I WAS DONE!". THE WHOLE BOX WENT STRAIGHT INTO THE GARBAGE!!!!!!
I ordered on 11/28 for a delivery window of 12/18 - 12/22. The package was marked as delivered on 12/19, but never arrived. I reached out to the chat for help, and Yvette was a poor customer service rep. She didn’t even apologize for the mishap nor show any care to remove the bad taste in my mouth. She wouldn’t even offer a replacement until she was told she had to offer one! Honestly, I will never order from Sees again. It’s too expensive to have these kinds of issues with shipping.
I ordered a $60 ($60!!!)Christmas tin of chocolates that got lost in transit. I had to track it down to find this out! I called customer service and had to reorder.. Now there are 2 tins being delivered one day after the other! Oh GREAT! “Here you go dear friend, I’m giving you the diabetes starter kit for Christmas!” Not sending See’s Candy ever again 😕
Very disappointing customer service. Made a big order recently, and noticed an error on the gift message. Called and sent a follow-up email, confirming that the issue would be corrected. After multiple days of waiting for an updated invoice (past the 48-hour window), I called again to ask what was going on. I talked with a representative and stayed on the phone for more than an hour, confirming multiple times that the message was corrected for all our recipients. I got an updated list that didn’t show the message. So I asked again, and the representative confirms that it has been updated to how we need it to show. I guess my fault lies in not pressuring to send me a written final confirmation of that change (even though there are written requests and email logs about it).Lo and behold, the message was not fixed. In fact, it was somehow even more confusing. After noticing this, I called to see if this was the case with all our recipients, and in fact, it was. And apparently there’s nothing I or they can do without that final confirmation from their side. I learned my lesson, but I am so disappointed at the lack of tact and protocol from See’s Candies. It seems like they’re only applied when beneficial to them.
Candy was old, hard and did not taste good. Very disappointing.
Candy is OK but I have a major complaint about the gift cards I bought at Costco at a slight discount. Their no free or discounted shipping, $7.95 shipping goes back up to $12.95 and over $80 is no longer free but more than that. I will send the rest of our business gift from a different vendor that Sees. 6390I have now received a reply from Sees offering to assist me in redeeming the Costco gift cards. And again, saying they can't be used with free or reduced shipping. THIS SHOULD BE DISCLOSED prominently when buying the gift cards. No point in buying discounted gift cards when it negates the supposedly reduced or free shipping. There is no Sees candy stores in the nearest town, which seems the only reasonable way to benefit from buying the gift cards. I still feel ripped off and ordered other salami and cheese business gifts instead of more candy. Not any cheaper but I don't like deceptive practices.
I sent Sees my recent purchase experience of how the candies were melted when I received them and I couldn't offer them as a gift - to their credit, they sent a replacement order. I didn't ask for a replacement, but am very happy they made good on things.
Update: See’s responded and recognized issue with web ordering, offering to add a prompt. They were not able to amend my original order but did expedite a replacement order which was received 11/25. Thank you See’s. Original posting: I ordered chocolate turkeys for my sister’s family. 7 dark chocolate and 3 milk chocolate. I selected delivery for 11/25. Website let me know that if I added $5 more, I would get free shipping. I added another turkey. It was not until I received my order confirmation that I was made aware that the delivery date had now changed to 12/1 - 12/3. I immediately sent an email and an online inquiry to change/expedite. An email response indicated that it was too late to make a change as the order had already been processed but I could call the “Candy Concierge”. I did, only to be told the same thing. Who wants chocolate turkeys after Thanksgiving? They were meant to be for my sister’s dinner table. And what system cannot make an order change immediately after an order submission? I am VERY disappointed and will never do online business with See’s Candies again.
I had ordered 2 boxes of the assorted fudge and only received one box in the shipment. The customer service rep said “See’s will offer you a one time courtesy credit and send another box.” I responded quite angrily saying that it sounded like See’s was blaming ME for their fulfillment failure. After being a customer for decades, spending many hundreds of dollars on gifts, See’s will never have to worry about giving me another “courtesy credit” as I will not be a customer. The rep went on to say that See’s would ship the undelivered product to me “at no additional charge.” No wonder See’s has so many complaints about their operations.
The best chocolate I’ve ever experienced.D Moore
Site says 2 days to ship. 6 days (4 business) before shipped with expected delivery 14 days after order. When contacted canned response saying date it should have shipped which it was not. No resolve. Customer NO service. Unreasonable delay for pre boxed item.
For no reason I was unable to access the website to place an order. Is See's now blocking all foreign IP?
09/08/2025My faith and goodwill has been restored towards Sees Candies. They will send the chocolates and a letter of apology to my friend whose birthday was a few days ago. They responded quickly to my complaint with sincerity and and goodwill. I remain as a loyal customer because I feel I am a valued as a customer and I love their chocolate which is always fresh and well packaged, and is especially giftable and appreciated by the recipients! Was nev er notified that my order was cancelled, after receiving an email that my order was processed. Customer service stated my billing address was incorrect. I've order from them several times with the same billing address. Not one email nor telephone call to advise me the order was cancelled. When I emailed them the response I received was to place another order. This business does not appreciate mine. No more orders.
