Bought White Bleached Mirab Sticks 12…
Bought White Bleached Mirab Sticks 12 Pack 20in × 1 to put in my outdoor container Christmas display in November 2021. They were a bit less sturdy than expected, but it did still work out well. The delivery was in time and packaging was fine. One of the sticks was broken on arrival. All in all I have had a positive experience with Save-on-crafts.com again. My first time was back in 2009 when I needed some wedding decorations. I love their variety of decorations. Definitely will order again in the future.
Tati
Horrible customer service
Horrible customer service. Received a frame that didn’t match the item description. It was dirty and flimsy. Trying to return but haven’t heard back from their customer service department- horrible experience. Stay with Amazon or any other vendor
Liz F
Unsanitary
This company sent me a product that appears to have blood on it. Unacceptable. I emailed them a picture of it. Someone had the audacity to email me saying that I can use detergent to get to out. Now my emails are being ignored.
Marsha Tasher
Charged and never received my products
I bought a bunch of diamond art durning the covid and i figured it was delayed in shipping somewhere and when i contacted the company they told me it got destroyed in shipping and they would only refund half my money. They never even notified me that there was a problem. They were goin to keep all my money and not tell me. DONT DO BUSINESS WITH THIS COMPANY. They are scammer. Lucky i paid threw paypal and opened a claim against them .
lisa symko
HORRIBLE SERVICE!!!
HORRIBLE SERVICE!!!! this was my first order and I returned all of the items. They tried telling me they only received one item! Total BS! I packed them myself! That is theft! Do not trust this company!
LovesHorses
A NEW CUSTOMER SERVICE LOW
I ordered 4 candles from SAVEONCRAFTS. The candles arrived in a cardboard box absent of packing materials, or bubble wrap. Dent and scrape damage was evident, but they were not cracked or broken. I contacted customer service, explained the damage incurred, and was asked if the candles were cracked or broken. I indicated the damage was cosmetic. The customer service agent indicated because the candles weren’t cracked or broken, they were still functional (would burn), so a full refund or replacement would not be offered. She also stated dings and dents were NOT considered a reason for a refund. I explained the candles were for display only so appearance was important. Again the agent informed me they were still usable. She then offered to take 25% off my order, which still left me with damaged candles. Unacceptable. I refused her offer and indicated a full refund was expected for the lousy packing job. I also offered to send pictures to confirm my complaint was legitimate. I also offered to return the candle order (less than $22) for their inspection. There was no offer of a prepaid shipping label, no refund, no replacement, just a discount for damaged candles I couldn’t display. I don’t appreciate being put in a position to give an ultimatum, but did so, threatening a negative review. I expected a full refund or replacement for the careless packing ‘effort’. I was then given a ‘one time courtesy’, full refund by a snippy agent that will never epitomize good customer service. Before disconnecting, she mentioned I could use the damaged candles during a power outage.
Denise Skulina
You Get What You Pay For
I purchased the Dried White Statice Flowers (Item # 40099910255) and Natural Dried Lavender 20 inch 120 Stems (Item# 40099905770). When the flowers arrived I was very disappointed. The "White" statice flowers were actually yellow. Not a pretty yellow, the kind of yellow that something white turns when laying in a trunk in the attic for too long. The lavender had lost a ton of buds. At least a handful fell out of the bottom of the box when I opened it. I contacted customer service. I was told that the photos on the website are professional photos and are not the actual product. I asked for a refund. They said they would gladly issue me a refund if I returned the items. Well the total cost of the two items was $21.99. I spent and additional $8.99 getting them shipped to me in the first place. The post office needed $10 for me to return the package. So that would have been a total of $18.99 for shipping costs on 2 items that were misrepresented on Save on Crafts website. I didn't feel as though I should have to pay to return something that looked nothing like what I ordered. I would not buy from the seller again and I wouldn't advise any else to either. I'm just happy that I placed the order very early on so I could see what they looked like before I bought all that I needed. If I had counted on Save on Crafts to be a reliable seller I would have been left with some pretty sad looking flowers for my wedding centerpieces.
TammyLynnW
Buyer Beware!
Buyer Beware!: They will send you an inferior product then insist that YOU pay the shipping to return it with the excuse that they "aren't in competition with other craft stores." Excuse me, but yes you are! If I had simply changed my mind then it would be my responsibility to send the return. But to send me something of such poor quality that's it's almost laughable and then tell me that it's MY responsibility to pay shipping (again!) to return it is a poor excuse for a business model. When the problem is on the supplier's end then it is the supplier's responsibility to make it right. Unless it's saveoncrafts. Their customer service just hangs up on you. Apparently they don't take responsibility for their products.
Rochelle
If you think you're getting savings…
If you think you're getting savings you're not. According to them, to give customers "low prices", they have to balance the shipping which by then wouldn't be savings anymore. For over 1 year+, a bag of beads I wanted had been out of stock. One day, I saw it restocked so I ordered it. Saw the high shipping of nearly $11 for a $5.99 bag of beads. Ordered anyways despite shipping costs because I wanted the item. Order went through. Two weeks later, they told me it's out of stock. I go back to the website, and nowhere on the item indicates "out of stock". They wasted my time and cancelled my order. Plus the savings aren't real. They bait you with low prices and then double your cost with the extremely high shipping fees. I'd be shocked if anyone actually buys from these people. The product images can't even be zoomed in for a closer look. They just all look like Google images with poor resolution. On top of that, they don't look like they make returns easy at all. I rather buy similar items from Hobby Lobby.
Janet
Damaged product replaced
I've ordered from them a few times. The last time, the product showed up broken. I tried calling the number provided. I was on hold for 30+ minutes then left a message with the promise they would return my call within 48 hours. Didn't happen. Won't purchase from them again.
Update! They called back after 3 days and shipped a brand new product to replace the broken one. Didn't even ask me to return it. Much happier
Whitney
Skip these guys
The shipping costs are 30%...so add that amount to all of their prices! The items are not accurately described, so you get "kinda" what you order. Items are received broken, really? After $50.00 in shipping??
Just use Amazon!!
Kathleen Burns
Avoid this company period
This company is trutly the most horrible online company I've every dealed with. My order was never received and the online live chat never works. Customer service always put you on hold. Finally you get to speak to a real person but at the same time responses like a machine. Told them that the order was never received and my wedding is 9 days away. Reprsentative simplly said "no we can't send out any replacement or do anything until the investigation with UPS is done, which will take 8 to 10 days". They've gotten the most terrible customer service on earth. I know their low prices are really attractive but just remember one thing what you paid for will never by received and you get no customer support at all. Losing money is not the biggest problem but ended up having your most important events in life ruined forever.
amy
