By far the WORST e-commerce experience…
By far the WORST e-commerce experience I’ve had in my life. Do I think they have great products sure, but if you have to return something be prepared for it to take an act of congress to get a refund. I will NEVER buy direct again. Return received 12/22, emailed that return was being processed 1/6/26, as of today 1/12 I had to make yet another call to them about my refund and they told me it was rejected…. Why did it take me calling yet again for you to realize this?!. HORRIBLE customer service and I truly don’t think they care.
Ann Bland
Truly the WORST customer service I have…
Truly the WORST customer service I have ever experienced. This company will do nothing to help you and will not stand behind their products.Their staff is rude and they don't care about their clients.RUN, DON'T walk away from company.BAD BAD BAD!!!!
Ray Smith
Customer Service is no help
I spent $600 in gift cards for my son’s birthday and Christmas. Order was placed on December 11. I got an order confirmation screen, but the email never came so I called. They confirmed that the gift cards were emptied, but the order number didn’t exist. After a week and a half I got the gift cards replaced and the exact same thing happened. The customer service has no path for escalation and has never responded outside of my calls and all they tell me is the gift card team will reach out. Almost 3 weeks later I’m still out $600 and Rawlings is no help.
Kate Brenchley
I don't typically write reviews
I don't typically write emails or reviews, but I wanted to inform about the worst customer experience of my life. I order batting gloves for my son, ones he was begging Santa for Christmas. I order them in plenty of time to receive them before Christmas and after 2 weeks of not getting an order update of them being shipped. I called customer services who informed me, that they are out of stock and he doesn't anticipate them ever coming back into stock. So without me calling you would have charge my credit card, and never delivered thee item. Not to mention I the disappointment I now have to see in my son's face for Christmas.
Dan
Just bought a new glove for my son
Just bought a new glove for my son. 5 days went by without any tracking email sent. The website says, in stock orders ship within 48 hours. I called customer service to find out when it might ship and what the delivery day estimate may be since Christmas is a week away. Customer Service, informed me after I called them. Not proactively, not within 48 hours, who knows when they would have notified me; that the item that said in stock on their website, is actually out of stock and he immediately canceled my order and sent me a refund that wont hit my account for 3-5 business days. This business is ran by clowns and avoid at all costs. There is a reason they're not apart of the BBB!
David Delany
Bought this bat new from Rawlings at…
Bought this bat new from Rawlings vendor at the beginning of the year. 28” Rawlings icon -10 few months into using the bat the end cap popped off. Done a little research, found out it’s a common problem. Contacted Rawlings and they refuse to send/sale me a new end cap. Before purchasing anything from this shady company I’d do my research!!!! The woman also told me I know your gonna leave a bad review, we are use to it. Well there way better companies to deal with. They won’t get my business ever again!!
Justin Colley
I ordered a custom heart of the hide…
I ordered a custom heart of the hide FASTPITCH catchers mitt and they sent a baseball catchers mitt. It was supposed to be a gift when my daughter signed her D-1 commitment. I called and emailed all the screen shots and showed that the SKU number changed when you order. Still wouldn't exchange it. No email or call back from manager like they said, 9 months. Will never order another Rawlings glove. Customer service really bed.
dwco
First-Time Buyer, Last-Time Buyer
I’m a new customer, and unfortunately, this will be my last purchase from Rawlings. I spent $400 on a bat that broke after just two uses in a batting cage. We sent it in for a warranty claim, and it’s been three weeks with zero communication. No confirmation they received it, no update on when—or if—we’ll get the bat back. Completely unacceptable.Also, be warned: their sizing is confusing, and they won’t exchange anything. Better not take off the packaging, because once you buy it, you’re stuck with it. No exceptions. That’s ridiculous for such an expensive item.Rawlings markets itself as a premium brand, but the quality and customer care say otherwise. If you're considering buying from them, think twice—especially if you expect durability, transparency, or any kind of decent support when things go wrong.
Rachelle Pacheco Mann
I Still No Glove, No Tracking, and No Accountability – Extremely Disappointed
I placed an order for a custom Heart of the Hide glove on June 19, 2025 (Order #R01710271) as a special gift for my son. I was initially told the glove would ship by July 25th. It’s now well past that date and not only have I not received the glove, I have not received a tracking number, shipping update, or estimated delivery window.Despite multiple calls and emails, I’ve been consistently misled and given the runaround. I spoke to several representatives, including James most recently at 2:29 p.m., and none of my questions were fully answered. I also sent a detailed email with specific requests for shipping details – not only was the case closed without addressing all my concerns, but it was done without any explanation.This experience has been incredibly frustrating. It’s unacceptable for a company with Rawlings’ reputation to provide such poor customer service. I expected better communication and transparency, especially for a $400+ custom item. I demand a resolution, and I am requesting someone in management contact me directly.Rawlings – please take accountability and make this right.Sincerely,Olamide Borisade
Femi Borisade
Made a custom order and pictures failed…
Made a custom order and pictures failed to load of the glove after I placed the order pictures failed to load. I tried to reach out to customer service and no one got back to me. When the glove arrived, it was wrong - and I could have caught it had the pictures loaded. My complaints are two-fold. First a glitch in the online order software and next poor customer service.
bill cosgrove
We ordered our son’s catcher gear and…
We ordered our son’s catcher gear and it took over a month to come in. Now we’re waiting on his glove (which is custom) but still over a month and hasn’t been delivered yet. While we like their product we will be choosing another company from here on out. Their delivery time is always delayed and we’re just not willing to pay the money and not have better delivery time.
Sarah Selby
No glove or refund after 4 months
Easily the worst online shopping experience I've ever had. I ordered a custom glove in December, knowing that I wouldn't get it in time for Christmas but the estimated date was just a few days after.After a month I created a support ticket to asking for a status update. A few days later I received a notification that the ticket was closed but still no updates.> Subject: You’re all set!> Body: We’ve gone ahead and closed your case ...It's now going on five months and Rawlings customer service refuses to either refund me or give me any information other than "it's in engraving" when I call. The support tickets I create and attempts to start a chat are completely ignored.There should be an option to rate a company zero stars when they take your money and then do nothing. It's really shocking behavior from such a well known brand.
Neil
I ordered a glove from Rawlings and…
I ordered a glove from Rawlings and upon receiving it, realized it would not work for me. I returned the glove a few days later. The glove was received by Rawlings on FEBRUARY 5TH and I received an email verifying receipt. The email stated it could take up to 7 BUSINESS days to 'PROCESS' and issue my refund. After 7 business days had passed and I did not receive my refund, I called Rawlings. The "Customer Service Rep" for Rawlings then notified me that my return would be processed BUT it could take up to 5 days to see my refund which means I should finally see my refund on FEBRUARY 21. If my refund arrives when promised, it means that Rawlings sat on my money so they could earn on the "float" on my money for 16 days; and that is IF I receive my money on time. Rawlings Return Policy is ridiculous and unacceptable. I will never order anything from them again.
Jamie
Johnny Bailey Senior Bat
I bought a senior Johnny Bailey bat and less than a year it cracked. I sent it to Rawlings and they denied the claim. They said it wasn’t under warranty. I play in a senior league and there are at least 2 of those same bats that cracked. It’s sad to see they won’t stand behind their product when they know there was a defect in the materials of this bat. It’s very disappointing they have no desire to make it right
Doug Hart
I had a terrible experience ordering a…
I had a terrible experience ordering a custom helmet. The product was guaranteed to arrive by the holidays, but there was no notice of any delay. After several calls, I was told it should ship within a week. Two weeks later, I called again and was informed it might take an additional two weeks to ship.The lack of communication and poor customer service is unacceptable. If you’re unable to manage logistics properly, you should stop offering customization and taking customers' money until these issues are resolved.
Alicia Ladenes
Horrible customer service…
Horrible customer service unprofessional with horrible communication skills. I am now not a Rawlings fan. This my 2nd time ordering a custom glove. I only asked for a ETA update. 1st attempt was by email. No responses for over a week. 2nd attempt phone call. Responds was I will contact glove department and send an email to you. No email for a week. 3rd attempt called again. Same response with a promise to respond back to me before the end of the business day. 4th attempt called waited on the phone for 23 minutes. Responds was I wouldn't have my glove until January 24th. Well passed lead time from order placement of October 28th. I cancelled the order, was told it would take 24/48hr to make a request to cancel. I said base on previous poor communication I don't trust that it would be done in that time frame. I went ahead and contacted my credit card company to start the process of reverting the transaction. I also have two travel baseball clubs. I won't recommend Rawlings products to my parents or players. I will give my Business elsewhere for custom gloves other products.
Jeffrey Arnold
Extremely slow shipping and HORRIBLE…
Extremely slow shipping and HORRIBLE customer service!!! I sent several emails inquiring about my order only to have “my case” closed without a reply. Then when I finally got a customer service representative in the chat they abruptly left the chat! My order took several weeks to even ship and I got zero communication from Rawlings! I will never shop with them again!! Horrible experience, and horrible customer service!
SB
warranty & customer service
My son’s 2023 Icon bat had a crack after six months of use. I used Rawlings warranty process by sending a pictures through their website. Within a few days we received a new 2024 Rawlings Icon. Great customer service.
Scott King
0 for 2 on delivering my items
Bought two items, a blue and pink heart of the hide glove ORDER #R01489678 and a 2025 hype fire ORDER #R01499418 and the bat ended up lost and I received and email 6 WEEKS after ordering the glove telling me it was out of stock when I ordered it. Terrible company to order baseball equipment from. They don’t even know what they have in stock. They were 0/2 on completing my orders. STAY AWAY.
Matt Gandee
Bought a Miken wheeled roller bag in…
Bought a Miken wheeled roller bag in sept of 2023 and didn’t use it or even take out of box the whole way until middle of may of 2024, and using it once a week for 3 months, I have had stitching come apart on the main handle and their warranty only covers 6 months or 1 season so buying anything at the end of a season is detrimental to you if you have a warranty issue arise, so don’t buy in off-season as defective products may not be covered. Poor workmanship should covered and a 1 yr warranty is basic now a days for good companies
Mike
