Great Experience
Always a great experience with the staff and freshness of the food. I frequent our closest location, when I am in need of quick and fresh sandwich.
Nick
Was this helpful?
P
Customer Reviews
Write a ReviewFilter:
21 reviews
I ordered the "Prime Rib Steak" sub
I ordered the "Prime Rib steak". I dare you to scientifically test it... to see if its meat - pale "banquet brand" microwave Salisbury - meat . and the fake food science chemical GRILLING flavor compound lasted and burped for hours to make this horrible visit - last all day.. the meat product glue was holding well though..quality I thought was there .... I was wrong"insert any image of actual prime rib"
EarAmerica.org
Was this helpful?
The rib eye steak sandwich was too…
The rib eye steak sandwich was too seasoned and the employee forgot to give me the side sauce I requested. I will not frequent them again.
Frank Blacksher
Was this helpful?
The sub I just received was nothing but…
The sub I just received was nothing but bread and I even PAID for double mushrooms and cheese. I didnt get the cucumbers I paid for either. This makes the second and last time. I will now turn to social media to spread the news!
Shay Jones
Was this helpful?
Expensive and Disappointed
Very expensive for breakfast. More so than any other breakfast restaurant. You cannot deviate from their menu if you want to change your order to what you really want. I ordered very SOFT bacon and scrambled eggs and was hard and not soft at all. They do not have different flavors of jelly-only strawberry.Very disappointed. Will not be returning.
Rose
Was this helpful?
Great Folks in this Potbelly
Address: 1003 S Orlando Ave, Winter Park, FL 32789Get There:13 minPhone: (321) 316-4772Hours: Open · Closes 10 PMGreat food i got for the T-Mobile store folks ...T-Mobile was The main T-Mobile store in Winter Park, FL, is located at 902 South Orlando Avenue, Winter Park, FL 32789, near Minnesota Avenue, offering mobile plans, devices, and accessories; there's also a Metro by T-Mobile store at 7563 University Blvd for prepaid options. I went and got while data was transferring to the new phone... Total cost was 75 dollars…Best workers were Anthony B, Katrina, Jayson Villa were outstanding... They went out of the way to help us out. They were highly reasonable... they wanted to go out of the way to get in touch with T-Mobile folks to ensure they put exactly what they were looking for. They did exactly what they wanted. I took some Veggie Sandwich. We all ate breakfast this morning 1/17/2026 breakfast... it was awesome... I shared it with my family. She also liked it... She chose to make breakfast with Potbelly Veggie sandwich. Which was awesome. They made it really awesome and spicy.Thanks & Best Regards,Respectfully Submitted,Sridhar Rangaswamy ("Sri")US Trademark: 5030763 US Trademark #SN 98620494:"Promise Less/Under Promise and Deliver More""Excellence is not an act, it is a Habit.""Honesty is the Best Policy “Be Truthful, Honest and Fair"
Sri Rangaswamy
Was this helpful?
Fraudulent Purchase on Potbelly Account
Someone fraudulently used my rewards points by hacking into my Potbelly account. When I contacted Potbelly corporate, they said to contact my local store. My local store has nothing to do with my Potbelly account getting hacked or the mobile app. Luckily I didn't have a saved credit card or else I would probably have fraudulent charges on my cc. Horrible response from Potbelly and their IT security is lacking.
Matt T
Was this helpful?
Missing items on my sandwich
Missing items on my sandwich. Sandwich size ordered was regular-sized and I received a skinny sized one.Mac and cheese is absolutely terrible. It tastes like institutional food. Nighttime staff just plain sucks. All around bad attitute. Quiet quitting staff.
M. S.
Was this helpful?
AWESOME!
I recently had the tremendous fortune to visit Chicago by train and find the Canal street Potbelly sandwich shop. I wanted something to take back to the Hilton and eat watching TV and rest. WHAT A PLACE!!! I must have taken 10 minutes looking at all the options, before deciding on the chicken avo wrap and some chili. The place is small, very clean, and pleasant. The people behind the counter were friendly and helpful, and the food was out of this world. I had ordered 2 wraps because I hadn't eaten in about 18 hours, but I found one would have been an excellent meal, too. But SO GOOD I ate the insides of the 2nd one and almost all the great chili. I know I weighed 135 after THIS treat! I left their card in my room with a note for the next lodgers to see. This Chicago store is truly a great place to eat. What a way to show how great Chicago is!
WendyS Bartlett
Was this helpful?
Yuck
I got a skinny roast beef sandwich a couple weeks ago and it was good. Got a pickle too and it was horrid. I ordered the same sandwich today in a regular size because I did not see skinny on the app. The beef was super fatty. Had to keep spitting it out. The “caramelized” onions were barely cooked and chewy. Inedible sandwich today.
Ada VanMoulken
Was this helpful?
Cleveland airport Potbelly employee…
Cleveland airport Potbelly employee Gregory & another employee asked if we could wait a little, why they cooked up fresh soup. We obliged & they could not have been nicer. e Were there on Jan 5th at 11;25 am.ON ORDER # 174
John Fischer
Was this helpful?
Bought a turkey sandwich just before…
Bought a turkey sandwich just before thanksgiving & got awfully sick. Probably was bad mayonnaise
Darin
Was this helpful?
Worst sandwich and cookies ever I…
Worst sandwich and cookies ever I recently went to the 7717 MacArthur location in Irving tx and I witnessed an employee drop a cookie on the floor dust it off and packaged it rite up for sale… gross worst place ever
Anonymous
Was this helpful?
NO RESPECT
Recently a family member went to POTBELLY to purchase 6 SUBS and 3 orders of SOUP at 8:00 P.M. Firstly, they were not met with a friendly greeting. (maybe because of time of day?). Secondly, when given the SUB order, they immediately responded with a smart remark and displayed resistance in filling the order. Family member response was. "YOU are open until 9:00. RIGHT?"Staff then began to fill order. Three SUBS were to have GIARDINIERA ON SUB and THREE with GIARDINIERA on the SIDE.ORDER filled and handed to family. Upon examination of order, all sandwiches were soaked in. GIARDINIERA and carelessly assembled. After calling shop because of error, MANAGER argued with family and rudely stated he was exaggerating and lied about what occured at the shop. Apparently this establishment needs additional MANAGER TRAINING as well as STAFF TRAINING in the area of Respect and Courtesy to the customer. I will never return to this location and will make sure that all family and friends go elsewhere where they will be appreciated. There was never any reference to possibly make amends for this occurrence LOCATION. 6243. E STATE ST. ROCKFORD IL. 61108
JOSEPHINE CHIP
Was this helpful?
Manager definitely needs training
Manager definitely needs training. I recently went to the Potbelly across the street from my home. I have been a regular at this Potbelly when it opened over 20 years ago. I have a small appetite and tried to order a kids meal even though I am well over 10 years old. The manager told me they couldn't serve me this because I was too old. I said I had been ordering this for my mother when she was alive and now that I'm older I wanted to order this. The manager told me he could not sell this to me because I wasn't a kid. He told me to never come there again. I said I wouldn't (even though I knew I probably would). I couldn't see the manager's name, he turned his back to me and ran away when I asked for it. I decided go to a nearby Wendy's. I left. I am 5'3", 123 pounds and am 72 years old. I use a cane when I walk. I hadn't even walked 1/2 a block when a policeman stopped me. He told me that the "manager" told me to NEVER RETURN to that Potbelly. He asked me about what had happened. I said I wanted a kids meal. He wouldn't sell it to me because I was too old. I said I had enough loyalty points to order a larger meal...but I didn't want one that was that large. Of course, we never got to that because the obvious D.E.!. hire and future child abuser and wife beater was having a fit because I wanted to purchase a small meal (b.t.w....I would have paid the adult price even without the points.) Of course, I was never offered an alternative. The manager immediately called the cops on me (who happened to be a neighbor of mine) I called Potbelly customer service and explained the entire ridiculous situation to them. The website said that they would get back to me...either by e-mail or a phone call. It's been over a week and I haven't heard a thing. I'm pretty sure this "incident" was videotaped. And I'm pretty sure that anyone from the Potbelly corporate office will not get back to me. But I'm positive that it is NOT Potbelly's policy to call the cops if I customer wants to order a kids meal if the customer is not a kid. I didn't know that was a crime.
Joan Harpham
Was this helpful?
Customer service simply won’t reply
Customer service simply won’t reply! I’ll need to file a dispute with my credit card and will report them to tge BBB.
Mary O'Brien
Was this helpful?
Nonexistent Customer Service
Potbelly updated their app and their rewards program, which allowed perks members to redeem coins for a number of different perks, instead of only earning up to a free sandwich. I had earned enough coins to redeem for a free sandwich, and I intended on doing so, but the new app was less than user friendly without specifying that you needed to touch the sandwich icon to redeem for it. I was instead awarded a free salad, which would be fine had my salad experience not been underwhelming when our location didn’t have the greens mix, only shredded romaine. I reached out using the “Contact Us” page on 2/2/2024. No response. I have reached out multiple times since then using the “Contact Us” page and also on social media. Four weeks later, and I still have no response from anyone. It’s disappointing as someone who ordered via the app multiple times a week to have absolutely no response after this long. I have started to question if customer service even exists at this company. I do not plan on ordering from Potbelly until this has been resolved.
Vxx1
Was this helpful?
Manager that needs training
I would like to comment on what I feel is some of the worst customer concern and retention by a store manager I have ever been involved with. Ok so I ordered 3 Original Chicken Salad sandwiches all the exact same way, everything , no mayo or mustard. After arriving home it was discovered that 1 was made correct while the other two literally only had Chicken Salad on bread. (I want to add that this wasn't the first time a wrong order came from Frankfort). So after a quick phone call to the manager she said I would have my name on a list to get the sandwiches in the future. Ok I am wanting to eat now so I went in immediately. I am hungry now and that's why I ordered the sandwich today, not later. I even brought the bad ones with me to give them to the store. I have no use for them , they are made wrong. While the new sandwiches are being made, I asked a new girl if I could at least have a shake for compensation of having to come back to the store on a Saturday night, when I wanted to be home watching the Blackhawks game eating my sandwich. She said she would ask the manager and to my surprise the manager refused me a free shake. So I guess she feels that these new sandwiches are my compensation? HEY YOU MADE THEM WRONG and I had to come back and waste my time withe this B.S. again ! Its not like you gave me money back. My wife was a corporate manager for Wendy's back in the day, she said this is a ridiculous way for a customer to be treated. To think that my aggravation and time is not worth a Pot Bellies milk shake?I will NEVER and I mean NEVER eat at this company again if I don't hear from corporate on this. I contacted them as well. There is plenty of other good sandwich shops around that I don't have to spend my money here. Again I want to be clear, I forgive the gal who made the mistakes with the sandwiches, $hit happens as they say. However the arrogance of the manger to think that she gave me equal compensation for my aggravation is beyond words. Adios Potbellies !!!!
Jim
Was this helpful?
Low quality food for high prices
Low quality food for high prices. Maybe 1 piece of meat on a huge slab of hard ass bread.
Jennifer
Was this helpful?
Company Ignoring a complaint of staple found in salad
My daughter was @ a volleyball tournament with her daughters in Wisconsin. She ordered Potbelly chicken salad & delivery from GrubHub. While eating the salad she chipped her tooth & vomited up a large staple IN HER FOOD! The staple also caused some minor bleeding. Since she was away from home, she forwarded me the pictures of the staple in the food, & a copy of her receipt where she purchased the food from. I lodged complaint w/ Pot Belly corp. & the FDA. In both complaints I sent the pictures of the food w/ the staple in it!!! All done 2/12/23. Today is 2/21/23 & no response from the corporate office &/or FDA. In my opinion, this is IGNORANCE on part of the CEO & the corporate office.
Margaret N.
Was this helpful?