Staff were welcoming and friendly
Staff were welcoming and friendly. I had the beef rice bowl which was very tasty. Yes there was a gratuity added but the staff earned it.
M Tomlinson
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Pho
2.750 reviews
Last reviewed: Feb 22, 2026Do you agree with Pho's TrustScore? Voice your opinion today and hear what 68 customers have already said.
www.phocafe.co.ukMember since Mar 2026
Pho is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 2.7 out of 5 stars. Last reviewed February 22, 2026.
Customer Reviews
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50 reviews
Staff were great, food was meh
Staff were pleasant and helpful. Food was a bit meh, wouldn’t be in a rush to go back.
charles schofield
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Reasonable quality at a reasonable price
Had a very nice and reasonably priced meal at their Bluewater outlet. The food quality was alright and the service was fast and friendly.
Steven C
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"Optional" gratuity charge
After dining at Pho Liverpool, I paid the bill by card. It was expensive, but there you go. It wasn't till I got home and looked at the receipt that I realised they'd charged me an "optional" gratuity charge of £8.40, without telling me. That was very sneaky, especially since the service was just normal... order food, they bring it. The service was nothing more than you'd get from McDonald's. I won't be going there again, and I'd urge people to check their charge before paying it.
Bill Forde
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Pho Cardiff: Fantastic Food and Exemplary Service
We had a thoroughly enjoyable meal at Pho Cardiff, thanks to consistently excellent service from our waiter, Victor, who looked after us throughout.From the outset, Victor was attentive, calm and generous in his approach. When a children’s menu order arrived incorrectly, he immediately invited us to keep the dish and ensured the correct one was brought out promptly and without fuss.Later, I ordered a dish I had admired at another table, only to realise it wasn’t quite to my taste — entirely my own error. Despite this, Victor insisted on having it removed from the bill, a gesture that went far beyond what was necessary.As my daughter gets a student discount at Pho, I had planned to give that saving as an additional tip in recognition of the exceptional service we received. However, when I asked to add more, Victor politely declined, explaining that the service charge already included was more than sufficient. That level of integrity and professionalism is rare and deeply impressive.Warm, thoughtful service throughout, genuinely good food, and a dining experience marked by care and honesty. I cannot recommend Pho highly enough.
Gail Thompson
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An absolute disgrace and not worth half the price. Don’t bother……
Our takeaway was absolutely dreadful. The starter-to be shared-Seafood Spring Roll was burnt and had no lettuce as in the picture. The Pho Chicken Noodle Soup came with some rotting herbs but was plentiful. The Wok Fried Noodles Chicken and Prawn not only looked very unappetising but wasn’t enough to feed a small child and was a lump thrown into the box
THOMAS REAH
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First time Vietnamese food at Pho Bluewater
First time trying Pho on a visit to Bluewater shopping centre.The food , service and ambience was excellent and I couldn’t fault anything. Never had Vietnamese food before so we were pleasantly surprised. Our waitress Kayla was exceptional and so attentive . Nothing was too much trouble. She is a credit to herself and the restaurant and well worth the tip. Definitely going again. Well worth a visit.
Martin m
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Long wait
Our family always eat in Pho everytime we’re in Gunwharf. However, today’s experience is far different from our previous visits. We are group of 6 (3kids/adults). We came in around 5:40 pm and ordered our food. We ordered 4 kids meal and 6 starters + prawn crackers as the adults don’t feel like eating a big meal. I specifically said to our server if they can serve all the food at the same time. They served the drinks included in the kids meal straight away. Starters came in 10 mins after, we thought kids meal will be arriving shortly. However, after 15 mins of waiting. Our server came to us and ask how’s the food. I said we are still waiting for the kid’s meal. She went to the kitchen and when she came back to me. She said they’ve lost the other paper as there were 2 papers she gave to them. She re assured me that they preparing the food by that time. However, another 15 mins pass and still our food hasn’ arrived. Finally, Ewa ( who was the lady in charge that day) came and about to give us a totally different kid’s meal. By that time my son is already crying as he was really hungry. I went to the serving area and asked when is the food coming and what’s happening and why there’s a long delay. She denied that they lost the paper (which I assume that had the kid’s meal order). I insists that was not the case as per the server’s advise earlier. There were no apologies at all coming from the staff and even from Ewa who is in charge that day. After they served the kid’s meal after (almost 35 mins of waiting ). I noticed that they forgot to include rice in my son’s skewer chicken nugget. I called one of the server and told him they forgot the rice. He talked to the man who is not in black uniform, I assume he’s one of the senior that day. After that he came back to me and said rice is not included in the meal. I even needed to show to him the menu to pinpoin that rice is included. He came back and gave the rice. Again at that point no apologies from the staff. I hope their staff will have a better approach in this situation. There’s no customer service at all! And to Ewa who is in charge that day, you could have handled the concern appropriately but instead you chose not to care at all!!! You don’t deserve the service charge you are charging your customers!!!!
Julie Santiago
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Had a takeaway from Pho Bournemouth
Had a takeaway from Pho Bournemouth. It was absolutely fantastic - exactly as it was when I had it in one of their restaurants. The quality of the food is first class.
Mr Bristow
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Customer Service
Whilst I cannot fault the food, our recent experience was both embarrassing and handled extremely poorly by the staff and subsequently by the regional manager when we raised concerns.If you are old school like me, I like to tip and reward good service, but take exception to an automatic assumption that 12.5% for service is added to every bill, irrespective of the service received. It is not a nice feeling to ask for the charge to be removed, so you can choose what you would like to leave.We were accused of not paying, when we had, we also had asked the restaurant to hold a takeaway as we were going to the cinema, only to return and they had thrown it away. Bearing in mind this was our property, bought and paid for, no effort was made to replace it, either at the time or subsequently following our complaint to head office. I have given the restaurant 2 opportunities to offer to replace our food that they disposed of and they failed to take the initiative. Much as the food is superb, we will not be returning to a restaurant that chooses to treat it's customers in this way.
Richard Dearlove
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The experience was good in all aspects
The experience was good in all aspects. Can recommend.
Nibiru
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PHO is highly recommended
⸻It was an unplanned visit, yet, as always, it turned into a wonderful experience. I enjoyed spring rolls with a delicious peanut butter sauce, a glass of freshly squeezed juice, and chicken noodles. We were warmly welcomed and served by the amazing Pawel- eloquent, witty, and highly professional. Thank you, PHO, for having such an exceptional team!
Consumer
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We're planning our next visit to Bournemouth.
Ok - I have no previous experience of Vietnamese cuisine so I am in no position to comment on the authenticity of the food that was served to us.But -The service was great, the atmosphere was friendly and the food tasted really good.I had the fish curry and my wife had the vegetarian rice bowl. The rice served on the side of my curry could have been warmer and when I mentioned this to our server, he immediately offered me a free desert. I said that it wasn't necessary but he insisted.The price was also very reasonable (by Bournemouth standards).
Clive Poyner-Hayes
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My daughter treated to me this evening…
My daughter treated to me this evening to our Favourite Spicy Green Vegan Pho (House~Special) in Canterbury, must say that Saturday night dinners here lately have been top notch, mmm flavoursome Broth! And Fresh Bean sprouts, Leafs & Chilli 🌶. Perfect tonight, good portion of broth too. Happy! Keep it up.
OctoberGlow
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I ordered food from Pho
I ordered food from Pho, and the chicken wings were so salty it made them inedible. I complained to Deliver and they did nothing. I emailed head office and I never got a response.
Tenika
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I always go to Pho
I always go to Pho.I went to Pho the first time in August 2023, when travelling to Edinburgh. Since then I have been back there multiple times. I have brough my friends there and have not have a single bad experience.I 100% recommend Pho. Great food and the Edinburgh store has lovely servers as well.
Andrea
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The staff were all on their phones
The staff were all on their phones. We were both trying to get their attention to pay the bill for a long time. Two members rushed passed us with us waving and loudly asking for the bill. My friend reached her hand out for his arm to get his attention, her hand got caught on his arm and pulled, he was shocked, she calmly asked for the bill. I then heard him complaining "she grabbed me!". No she didn't, and he was being a drama queen. He then just chucked the pay machine on the table. They were so rude, the food was abysmal and will never eat there again. Avoid!
Rachel
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Pho - The sad decline of a once greater experience
Pho has been one of my favourite restaurants but our recent visit to Pho Portsmouth was extremely disappointing topped off by the fact that this franchise now automatically adds a 10-12% service charge to your bill and you can't remove it. We had to get the duty manager to make the change. It's deceitful!
Dean
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Gaby was excellent with her service…
Gaby was excellent with her service even went out her way to provide us two sauces when we was eligible for only one
Krishtika Kamalanathan
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I recently tried the Crab Noodle Soup…
I recently tried the Crab Noodle Soup and Spicy Chicken Noodle Soup from Pho Vietnamese in the Westfield Stratford City food court, and I regret the experience.The broths were bland and flavorless—no richness or depth you’d expect from Vietnamese street food. I added seasoning and even fish sauce to try and improve the taste, but it still resembled plain hot water with artificial flavoring thrown in. It honestly felt like they just boiled water and added some powdered mix.For a food court spot claiming to serve Vietnamese street food, this was a letdown. Street food is supposed to be packed with bold, vibrant flavors, but this tasted like nothing close to that. I wouldn’t recommend wasting your money here.Rating: 1/5
Cristino Camero
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According to TrustPlane, Pho has a 2.7/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/www-phocafe-co-uk