Abongile Raran was awesome
Abongile Raran was efficient and so quick to change the banking details. No long process, no unnecessary phone calls. Very impressed.
Janey Jansen
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Oneplan Insurance
4.150 reviews
Last reviewed: Feb 17, 2026Do you agree with Oneplan Insurance 's TrustScore? Voice your opinion today and hear what 788 customers have already said.
www.oneplan.co.zaMember since Mar 2026
Oneplan Insurance is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.1 out of 5 stars. Last reviewed February 17, 2026.
Customer Reviews
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50 reviews
Simple Efficiency
Easy, Transparent and Super Helpful......Thanks so much again,
gino sedres
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Appalling service
Appalling service, no help, no information, no emails. No information, just randomly canceled my insurance without contacting me.
Tyler O'Connell
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Reliable Pet Cover
Friendly, efficient and knowledgeable about my pet insurance cover query. Have not had any hassles with claiming or cover since inception for my 4 dogs in 2017
Angela de Jager
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1st agent who assisted me with kindness…
1st agent who assisted me with kindness and empathy.
Danielle Smith
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Pet insurance misleading
I took out one plan insurance for my pet in August 2025 prior to this i was with a other insurance for 5 years . When I took out the insurance I advised the consultant of the age of my pet and he said that is no problem my specific concern was that my pet is older but active and I have not had issue with him before. This is the first major concern he has picked up.Despite the consultant refusing to reconsider the outcome based on the information i was given and shared with her ,her response that she is fermiliar with the terms and conditions and they will take my dispute into consideration going forward but for this case there is not help. If I was give the headsup I would have never gone with One plan. I would have stayed with the previous insurance. Ive come to the conclusion that its easy for insurance to hide behind class when they have a responsibility to share information as unit . Sales should know the likelihood of rejections and how to sell options to people ,if not they should not be in the position to offer service if you going to be half hearted with information. Im going to repeat if I was informed that it would not be feasible to move my 10 year hold dog over cause I asked her said its fine .
nicole mcdonald
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Excellent Service and Customer Care
I received excellent service and customer care from Duncan Murse. Thank you Duncan for your patient and diligent way that you assisted me.
Sune Van Jaarsveld
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I would like to give a huge thank you…
I would like to give a huge thank you to Teboho Moteane from OnePlan for the absolutely outstanding service I received. He was incredibly helpful, polite, patient, and friendly throughout the entire process. He took the time to explain everything clearly and made sure I felt comfortable and understood, even shared his personal experience and feedback.I actually asked him to send me a link to rate his service because this was honestly the best service I’ve ever received, and it made such a positive difference. OnePlan is lucky to have someone like him. Highly recommended!
Priyasha Bhawan
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⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐I cannot thank Thulani Ndlela enough for the exceptional service he provided. After calling for days and repeatedly having to explain the same issue, Thulani truly went over and above to help me get my pet’s claim sorted out. He stayed on the line with me and personally explained my situation to the claims department, saving me from having to repeat myself for the fourth time this week.His patience, professionalism, and genuine willingness to help made such a stressful process so much easier. Thulani is truly an asset to the team, and the company should be very grateful to have him as part of their organisation. Outstanding service from start to finish.
Sakina Choonara
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One plan medical insurance is…
One plan medical insurance is misleading completely. I understand its an insurance but they don't cover anything unless you are near death. They don't pay for emergency rooms. So don't fall for that. You have a waiting period for a year for certain things which they never disclosed. Only afterwards we found out. They are all moonshine and roses until they have to pay. Even the hospital staff said to stay away from them everyone complains. DONT FALL VICTIM!! STAY AWAY
Angelique Sauer
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I just want to say thank you for…
I just want to say thank you for Bayathanda Ntlitiza, for your support and help, our fur baby passed away, and she help us all the way. Thank you so much, there is not enough words to say thank you.
Magdalydgmail.com Magda
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Great Service!
Big shout out to Mbali Vilakazi for her 5 star service!
Ian Booth
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No Claim Refund after 12 Days - Disgusted
Absolutely disgusted by OnePlan Pet Insurance. I adopted a 1 year old Jack Russel from a family that has now immigrated to New Zealand. A cancellation request for the policy was submitted by the original owner on the 2nd of December 2025 with policy end date being the 31st of December 2025. The reason for the policy cancellation was because I am with another insure for my existing dog (so relieved about this after this experience!). On the 26th of December, my dog had a medical emergency that landed him in two vet visits costing R5000. The claim was submitted via email by the original policy holder to petclaims to which we have had no response or acknowledgement - 12 days later. I escalated this with a new claim submitted to pet claims yesterday to which I have also not received an outcome or response. This has been incredibly traumatizing and it shows that OnePlan does not prioritize the lives of our pets - especially if you are in a cancellation period. OnePlan cannot be trusted - OnePlan, you should be absolutely ashamed of yourselves.
Gabby Guerra
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Great service
Our dachshund was in hospital for 9 days after having a stroke. Great service and friendly staff from beginning to end of our claim. Claim was settled within 48 hours.
Anne
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Mapula K wa extremely helpful and…
Mapula K wa extremely helpful and provided me with all the necessary information that i require.
Deirdre
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SCAM.
SCAM.SALES REP LIED.I ASKED FOR MY REFUND I WAS REFUSED ASSISTANCE IN THE TIME FRAME ASKED. I ASK TO CANCEL TO THIS DAY NO ASNWER ?I DO NOT RECOMMEND
Riaangrim Joubert
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I called and spoke to Mapula
I called and spoke to Mapula. She answered all my questions regarding funding for my pets. She is very professional and friendly. Thank you for making the effort and going the extra mile.Much Appreciated. Zelda Redelinghuys
Zelda Redelinghuys
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Speedy service
Speedy service, very impressed
DEBBIE
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Thank you Mapula Khakhathiba
Thank you Mapula Khakhathiba! Your assistance was quick and effortless
Valour Mjamekwana
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The young lady was professional and…
The young lady,Mapula K was professional and very polite.She answered all my questions about the Policy in a very friendly manner.Also corrected my issues and my Policy is safe
Judith Muller
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Cite this page
According to TrustPlane, Oneplan Insurance has a 4.1/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/www-oneplan-co-za