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Navy Federal Credit Union is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.7 out of 5 stars. Last reviewed March 1, 2026.
As always been the case for us NFCU comes through as they have four the last 50 years. They have attempted to streamline the process ever more. If they were to be any complaint it would be the time required to go through the process Also things can get just a little out of kilter. I actually had an insurance policy in place 10 days prior to receiving my funds on an equity loan.
I’m not 100% sure why it took us almost 5 months to complete a heloc when we asked for only $135k owed 45k and the house appraised for 235k glad it’s done but was very disappointed in the fact that we had to reload information 2 and 3 times, the underwriting just had to open the file and would have found everything they asked us for.
Emily was very helpful and explained the options that were available to us. She took care of our requests quickly and efficiently.She was friendly and professional.We are pleased with the CD options that are availableand with the service we received.
I have had 4 car loans with NFCU, the process is easy & the loan representatives are always helpful/amazing. I will always trust them for all my automotive needs. I would highly recommend using them over any bank loan or credit union place. You will not be disappointed.
The few times that I have needed to call customer service, everyone has been very helpful.
quick and reliable service
The company helped me when I had been manipulated and scammed although it wasn’t protected I still felt like they were helping me get to the bottom of it for proof that I actually got scammed
All the agents we worked with at NFCU were very professional and genuinely cared about helping me thru this process. I was very pleased with everyone, especially Maryrose, Jordan and Brianna. They were so friendly and felt more like friends than NFCU employees. A special thanks to them!!!!
Excellent customer service online and phone support r inside
Smooth process and surprisingly lower APR than mainstream banks.
Expert service and communication
Simply easy to use
Very knowledgeable and responsive also very helpful in withdrawal process when needed.
I have a great experience without any issues, so far
Excelente Very professional
I LOVE that I was finally able to get a credit card in my name after the death of my husband of 56 years. Do NOT enjoy, however, that there seems to be no way to add $$ to my account and the balance is quickly declining.
The home equity loan process was deliberate but straightforward. Navy Federal has strong processes in place, and every team member I worked with was professional and responsive throughout the experience. Highly recommended.
The employees were very courteous and personable
It wa she worst loan in my life and I did did lending for ten years. Port communication and lack of follow up. Asked multiple times for same information that was provided multiple times.
Anne at the Brea, CA branch helped me add an external account to the accounts to which I could transfer money as I could not do it myself on the website. She assisted me in numerous ways without getting frustrated, impatient, or short with me. She had a great attitude and even when I had to use the website rather than the app because my phone was too old to run the app. And I greatly appreciated that she explained the process thoroughly with me so I knew what to expect. Anne's a great example of why I prefer to handle issues in person at a branch rather than on an automated phone system.
According to TrustPlane, Navy Federal Credit Union has a 4.7/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/www-navyfederal-org
