Do you agree with National Geographic Magazine's TrustScore? Voice your opinion today and hear what 417 customers have already said.
National Geographic Magazine is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.2 out of 5 stars. Last reviewed March 4, 2026.
My subscription got into the status of "cancelled" because I didn't receive NGS' request to confirm my address.When I realised this (after not having received my issues) customer service was very responsive and helpful to reestablish my subscription and to organise the missing magazines for me.
I have taken out a subscription after many years.It is not what it used to be.The quality of the print is very, very poor.I thought I was suffering fom poor eyesight.
I am looking at my life membership certificate that my late husband took for both of us 1978. We were newly married then and avid readers. NGM was the best magazine and it has moved with us like a family member all these years. Now being 86 years and living in Dubai and all of a sudden it stopped arriving 4 months ago, but I contacted you and requested why. After you got my email, you told me not to worry that in 2 working days you will get back to me. And to my greatest surprise, you did and solved my problem. That is the speediest reply I have ever gotten in my life of 86 years. Who says older women are invisible? Your magazine is keeping up with old values and I thank you. Anna-Liisa Turner.
Due to negligence my side, NG stopped my subscribtion. But slight arm waving my side, NG immediately reinstated the subsciption.Highly appreciate NG's way of dealing with this matter!Both in communication and actions taken.
Avoid joining. When i became a member of national geographic and payment was taken, they unfortunately failed to send me my login details. After 3 weeks of chasing they have now confirmed them, I can use my member. However they continue to fail to adjust my membership start date. I would avoid this subscription service until their customer experience and customer service are working, they are failing in 2026.
Essential in my house
I had the same problem as Penny. The January issue and my gift is no longer available it’s lost. Oh but wait I got February in January!! What the heck! Hmmm false advertising indeed. I haven’t had a subscription in years and more than likely will not renew.
i tried to renew my suscriptcion on line at first with no luck, i asked for help by mail and have a good advise, so i can do it.
My nephew reads his National Geographic for Kids cover to cover as soon as it arrives. He's 8 yrs old. His first subscription was for NG for Little Kids when he was about 3 yrs old and with that introduction, he was hooked. I've had two occasions in the past to contact NG customer support and each time my request was handled promptly without issue. Highly Recommend.
I paid for a subscription that was to include free gifts that I had ordered for my son. I kept being told that the gift would be delivered week after week and finally was told by National Geographic Customer Service that the gift was no longer available false advertisement and the only wanted to compensate by adding to print subscriptions. I told them forget about it false advertisement. We’ll see if they cancel the subscription when I told them when it is ended, I do not want a renewal. I will find that out when it comes to that time very unhappy with National Geographic subscription.
The resolution of my issue was very well done by Ms Janien. Kudos to her. Thank you
I received a response within two days after my inquiry. Issue was solved and explained very well.
Great product. I absolutely love reading this every month. They have high editorial standards and this shines through in the top quality of the content. Unfortunately the customer service is rather poor. I asked to change my mailing address and it took them over 2 months to sort this out. They took their time replying to emails and bounced around a couple of departments. Not very happy with this.
clear and to the point communication high resolve no fuss
Unlike in previous years, in 2025 I received all issues of the NatGeo magazine at the planned time. The topics were very interesting, as well as the photographs. I also frequently used the archive option, and it works without any problems. I will definitely subscribe to this magazine in the future as well.
I’m very happy! I purchased the Little Kids edition for my grandson at 3.5 years old.. he loves it and brought every issue to daycare/ kindergarten to show the other kids. Now he is 5.5 and I wanted to switch to Kids edition mid-year. It took one quick email and within 2 days I received a response that it had been switched! I expected it would take longer or at least a couple of phone calls. I am so happy and know my grandson will continue to love this magazine. Thank you! Shelleu
My automatic renewal failed due to my changing my credit card.I worked with the team to update my credit card details and renew my subscription.I'm glad I got it renewed because I LOVE the National Geographic subscription.
I asked for help regarding payment (direct debit had failed), asked for an alternative payment option, could not change this via the website and the person who was supposed to help told me to do the things that I had already tried. Very unhelpful
The automatic renewal process failed, due to my failing to update my credit card details. I tried to remedy this through the websites, but as an older person, got lost and bogged down on how to do it. But on the point of giving up, I tried the phone contact, and after some button pushing finally got through to an actual human, who understood my problem, and while still on the line, was able to update my details, and renew my subscription. Two lessons here, keep your details up to date, and for National Geographic, in spite of technology, please make sure there is always a helpful phone contact. I and my family have been subscribers for about 80 years, and no plan of changing that. Thanks to the helpful person who got that sorted for me.David Laughlin, Christchurch, New Zealand
A very positive and helpful response from the NG team when I needed help changing some complex details of my subscription...thank you!
According to TrustPlane, National Geographic Magazine has a 4.2/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/www-nationalgeographic-com
