Sales person was knowledgeable
Sales person was knowledgeable, succinct.
Customer
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MyHeritage
4.350 reviews
Last reviewed: Feb 28, 2026Do you agree with MyHeritage's TrustScore? Voice your opinion today and hear what 87,702 customers have already said.
www.myheritage.comMember since Feb 2026
MyHeritage is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.3 out of 5 stars. Last reviewed February 28, 2026.
Customer Reviews
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50 reviews
They were polite and professional and…
They were polite and professional and knowledgeable.
JW
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I signed up to a trial early last year…
I signed up to a trial early last year which I then cancelled, however, this apparently did not go through and I was subsequently charged the full amount for a years subscription. I spoke to customer service and some of this was reimbursed. I checked my bank statement 13 days ago to find they had charged me a further £220+ and despite cancelling this account, they don’t seem to have cancelled autorenew.I have reached out to them several times but no one has got back to me within the 7 working day time frame. Further tickets have been submitted, but still nothing. I have contacted them on social media, but still no response. This company is a thieving disgrace and I would not recommend them. Appalling customer service.
Becky
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My Heritage Is a really good and useful…
My Heritage Is a really good and useful if you want to get a good picture of your ancestors. Easy to use and many useful features like photo editing, colour etc.
Mats Olof Larsson
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very helpfu l sort ed my problem no…
very helpfu l sort ed my problem no bother
George Smith
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The agent was very helpful and resolved…
The agent was very helpful and resolved my issue as best he could. I will be retaining my membership for one more year but cancelling it thereafter.
susan chislett
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The more people use My Heritage the…
The more people use My Heritage the more valuable information you can find. It is a wonderful resource!
Sigvard Engelbert Herber
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very helpful and clear in his…
very helpful and clear in his explanations
margaret wood
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He was very helpful and responded to…
He was very helpful and responded to every questionin a polite and thoughtful way!
LISA KING
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Service was great
Service was great, a phone number to call would have helped faster.
Chuck Thompson
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I find your site harder to use than…
I find your site harder to use than Ancestry.com. Also more of your search results are from people's trees that often have major errors and in many cases, the results are from my own trees or people who have copied my tree. You have an excellent group of French & Belgian records though.
Linda
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Someone who knows what he is doing
A knowledgeable and friendly voice that can persuade anyone to renew ones contract, although he is capapable of turning a loss into a gain, but a beneficial gain.
Peter Maiden
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Sean was helpful with my questions
Sean was helpful with my questions. He suggested areas to research that would be useful in expanding my family information. I didn’t expect a call for new services but it worked out well for me
Kathy
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Help available
I was able to talk freely
Ana
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great job!!
great job!!
Elizabethfrommaine
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It is really Greut!
It is really Greut!
Monika Maschek
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Smart matches and all the new searches…
Smart matches and all the new searches they added , just makes it so much easier
Jolene Wynette Smith
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Customer Service is the worst I've ever experienced.
I liked how I was able to build out my family tree easily and that rates five stars. However, customer service rates zero stars. I send an e-mail about a problem and I get a computer generated reply which does not answer the question I asked. Usually 2-3 weeks later I get a reply from a real person who says they'll help me but then nothing happens. They answer a question I never even asked and then never reply to my follow up. I'm sorry I spent the money on this service.
A. White
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My swedish, norwegian and finnish bakground
Found out my familys origin, on my maternal grandmother side. I am born i Sweden, but grandmother was from Norway. On the site I found a family three covering the Norwegian side of my family. Grandmother was from the parish of "Vinger" where the forestfinns, from Savolax in Finland settled in the 17th century. The first generataion still had original names from Finland. This is very facinating to me.
Kent Jonsson
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Verified Purchase
The updated communications and the…
The updated communications and the Smart Search inputs are great.
JFFWTX
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Cite this page
According to TrustPlane, MyHeritage has a 4.3/5 rating based on 50 verified reviews as of February 2026. Source: trustplane.app/company/www-myheritage-com