Quick response from a professional tech.
Quick response from a professional tech.
Geny Hawkins
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MRI Software
4.750 reviews
Last reviewed: Feb 28, 2026Do you agree with MRI Software's TrustScore? Voice your opinion today and hear what 3,253 customers have already said.
www.mrisoftware.comMember since Mar 2026
MRI Software is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.7 out of 5 stars. Last reviewed February 28, 2026.
Customer Reviews
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50 reviews
Good customer service.
Good customer service.
Sharon Sciacca
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Listing Mistake
I called in about a mistake I had made and she was so very helpful correcting the problem. The best thing was I could understand her.
Betty Coulthard
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THANK YOU
THANK YOU, EXCELLENT PROGRAM/SYSTEM ALONG WITH BACK UP
Andrew Scott
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Ken is always helpful and responsive
Ken is always helpful and responsive
Michelle Savino
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I love CTM customer support!
I love CTM customer support!
Gary Kelly
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i wasn't on hold for very long and the…
i wasn't on hold for very long and the rep knew what i needed help with and gave me suggestions. thanks for being there.
Jerry Readle
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Caring
Caring, listening and working as hard as she could to get us back on line.
Carol McCall
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friendly an knowledgeable helpdesk…
friendly an knowledgeable helpdesk makes all the difference in the partner and customer experience.
Yaschica Jayasinghe
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Simple, Clean and Quick!
The software is easy to work with and if I have questions, Support is always available and very knowledgeable.
Sue Maguire
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Great Customer Service!
The customer service I received this week was outstanding.
Miranda Vinson
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Within just a couple of days.
How fast he was able to correct the problem with our IT.
Mellisa Moncibaiz
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I appreciate visiting with a live…
I appreciate visiting with a live person when I have an issue I cannot solve on my own. I received quick and kind assistance. Thank you.
JaimiAnn Hogan
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Any time I've had an issue
Any time I've had an issue, MRI takes care of it.
Norma Potter
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Customer Service
Very happy with the level of customer service received.
Graham Bonner
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5/5 Stars – Outstanding Software and Even Better Support!e've been using MRI Property…
We've been using MRI Property Management for our property management needs for 20+ years, and I can't say enough good things about it. The platform is robust, feature-rich, and handles everything from accounting and leasing to reporting with real efficiency. But what truly sets MRI apart is their incredible support team. Whenever we've had a question, issue, or request for assistance—no matter how small or complex—the team responds immediately and stays with it until full resolution. Their responsiveness is unmatched; we've never waited long for a reply, and they genuinely go above and beyond to make sure everything is sorted out quickly and correctly. The support staff are knowledgeable, patient, helpful, and always professional—it makes using the software a stress-free experience. If you're in property management and want reliable software backed by a truly exceptional customer service team, MRI is the way to go. Highly recommend!
Karin Bradley
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Driving Efficiency and Automation with MRI CAFM
Our experience with MRI Software CAFM has been excellent. The system has streamlined our work order management and preventive maintenance through strong automation and real-time tracking. It has improved operational efficiency, enhanced visibility across sites, and strengthened SLA compliance. The user-friendly interface and mobile functionality make it easy for our teams to manage tasks effectively. Overall, it has been a reliable and impactful solution for our facilities management operations.
Leejoe Varghese
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Great customer service
Great customer service
Maria Lopez Harper
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THANK YOU MRI STAFF!
Your staff is always prompt and helpful!
Michael Burman
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Helpful people!
Helpful people!
Aldon Hoppa
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Cite this page
According to TrustPlane, MRI Software has a 4.7/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/www-mrisoftware-com