Ongoing repair service with no resolution
I requested a repair service in September 2025 for one of my expensive jackets from MAMMUT. As of February 2026, I still have not received my item back.I asked for four different parts to be repaired. Each time I contact customer service, I am told that they will check and contact me again; however, the repair team has not provided any response or visible progress, so there is no real follow-up afterward.The communication quality is very poor. There is no clear status update, no timeline, and no direct feedback from the repair team. I have had to repeatedly ask for information, and the answers are always vague.For a premium brand and a paid repair service, this level of delay and lack of communication is not acceptable. I expect clear tracking, transparent updates, and a defined repair turnaround time.
NN
Ongoing repair service with no resolution
I requested a repair service in September 2025 for one of my expensive jackets from MAMMUT. As of February 2026, I still have not received my item back.I asked for four different parts to be repaired. Each time I contact customer service, I am told that they will check and contact me again; however, the repair team has not provided any response or visible progress, so there is no real follow-up afterward.The communication quality is very poor. There is no clear status update, no timeline, and no direct feedback from the repair team. I have had to repeatedly ask for information, and the answers are always vague.For a premium brand and a paid repair service, this level of delay and lack of communication is not acceptable. I expect clear tracking, transparent updates, and a defined repair turnaround time.
NN
A faulty pair of 'waterproof' boots …
A faulty pair of 'waterproof' boots I've been waiting for two weeks to get a reply about sorting it out. Ive emailed three times and i get no response other than them explaining how busy they are. I've bought many things from this brand and trusted them, the customer service is some of the worst i've ever experienced.
Ben Ayriss
A faulty pair of 'waterproof' boots …
A faulty pair of 'waterproof' boots I've been waiting for two weeks to get a reply about sorting it out. Ive emailed three times and i get no response other than them explaining how busy they are. I've bought many things from this brand and trusted them, the customer service is some of the worst i've ever experienced.
Ben Ayriss
Sold a 6 year old climbing rope instead of a new rope.
Ordered a new rope from the Australia branch of this company as that is where mammut.com directed me. Unfortunately after buying a new climbing rope from there, they sent me a 'new' rope that was actually over 6 years old from manufacture date. This was not a clearance item and was meant to be a new rope. Ropes have limited useful life and are only meant to be stored for 5 years maximum without use. To pass off a 6 year old rope as new is appalling for a safety item we put our life on. Their customer service suggests I return the rope at my cost and they would give me a store credit. Totally unacceptable. I'm a long time buyer of many Mammut ropes but this might be the last if that is how they value customers.
michael
Sold a 6 year old climbing rope instead of a new rope.
Ordered a new rope from the Australia branch of this company as that is where mammut.com directed me. Unfortunately after buying a new climbing rope from there, they sent me a 'new' rope that was actually over 6 years old from manufacture date. This was not a clearance item and was meant to be a new rope. Ropes have limited useful life and are only meant to be stored for 5 years maximum without use. To pass off a 6 year old rope as new is appalling for a safety item we put our life on. Their customer service suggests I return the rope at my cost and they would give me a store credit. Totally unacceptable. I'm a long time buyer of many Mammut ropes but this might be the last if that is how they value customers.
michael
No refund!
I have returned multiple items back to Mammut UK, and I haven’t get refunded for £1500 for over 8 weeks, which is about 2 months! I contacted the customer service every other two days, but got very passive responses that they will forward my cases to relevant department. £1500 is a massive amount! Please avoid purchase anything from this company even though the quality is not bad.
Olga Li
No refund!
I have returned multiple items back to Mammut UK, and I haven’t get refunded for £1500 for over 8 weeks, which is about 2 months! I contacted the customer service every other two days, but got very passive responses that they will forward my cases to relevant department. £1500 is a massive amount! Please avoid purchase anything from this company even though the quality is not bad.
Olga Li
Problems with customer service
I tried to return an item but then the re-sent it to me. So I re-returned it and haven’t heard from them since. It’s been now 5 weeks and services are not responding to my mails anymore. It’s more than two months since I first tried to return the item and I still haven’t gotten my money back.
Sanne Nooteboom
Problems with customer service
I tried to return an item but then the re-sent it to me. So I re-returned it and haven’t heard from them since. It’s been now 5 weeks and services are not responding to my mails anymore. It’s more than two months since I first tried to return the item and I still haven’t gotten my money back.
Sanne Nooteboom
Value for money
Pricy, but be sure the quality is the best for outdoor equriment
Yulong Wang
Value for money
Pricy, but be sure the quality is the best for outdoor equriment
Yulong Wang
Worst shoes I’ve ever owned – Mammut Ducan II Low GTX (Men, Black)
I regret ever buying these shoes. After a single forest walk, the front of the right shoe got punctured, making the Gore-Tex lining completely useless against rain. I had to tape the shoe with duct tape just to keep going.It only got worse from there: • After 700 km of walking, the soles were already heavily worn down. • After first forest walk there was a puncture that made Gore-Tex useless. • By 1500 km, the shoes were outright dangerous — I was slipping on most surfaces. • Shortly after, the sole of the other shoe wore through completely, leaving a hole at the bottom front and destroying the waterproofing on the left shoe as well.To make matters worse, Mammut’s customer support was slow, unhelpful, and frustrating. It took me 3 months of back-and-forth just to get back 60% of the purchase price.This was the most expensive pair of shoes I’ve ever bought, and also the worst. They lasted barely 7 months before becoming unusable. For comparison: my old Salomon shoes lasted 6 years and over 5000 km, cost half the price, and are still in better condition today.Mammut’s quality has become an abomination — worse than Decathlon, despite charging a premium price. Honestly, I don’t think I will ever trust Mammut again. Enshitification at its finest.
go
Worst shoes I’ve ever owned – Mammut Ducan II Low GTX (Men, Black)
I regret ever buying these shoes. After a single forest walk, the front of the right shoe got punctured, making the Gore-Tex lining completely useless against rain. I had to tape the shoe with duct tape just to keep going.It only got worse from there: • After 700 km of walking, the soles were already heavily worn down. • After first forest walk there was a puncture that made Gore-Tex useless. • By 1500 km, the shoes were outright dangerous — I was slipping on most surfaces. • Shortly after, the sole of the other shoe wore through completely, leaving a hole at the bottom front and destroying the waterproofing on the left shoe as well.To make matters worse, Mammut’s customer support was slow, unhelpful, and frustrating. It took me 3 months of back-and-forth just to get back 60% of the purchase price.This was the most expensive pair of shoes I’ve ever bought, and also the worst. They lasted barely 7 months before becoming unusable. For comparison: my old Salomon shoes lasted 6 years and over 5000 km, cost half the price, and are still in better condition today.Mammut’s quality has become an abomination — worse than Decathlon, despite charging a premium price. Honestly, I don’t think I will ever trust Mammut again. Enshitification at its finest.
go
Zero customer service & impossibly slow delivery
Love the gear but it's been 13 days since ordering and there's still no sign of my package. It's not even in the same country as me and no one will get back to me
Tom Foxley
Zero customer service & impossibly slow delivery
Love the gear but it's been 13 days since ordering and there's still no sign of my package. It's not even in the same country as me and no one will get back to me
Tom Foxley
Black spots show through jacket - BEWARE
I bought a £425 Tais pro insulated jacket in red - its lovely and warm and I was pleased until I realised that the fill contains dark feathers that show through the coat as dark spots... similar to oil stains.Mammut customer service reply is "its a natural product and can not be helped" and "to pull the dark downs into the background"... REALLY?Apparently the info on dark spots is in the Materials and Care section which obviously we all read before purchasing and excuses the issue for them.I always thought of Mammut as a quality brand but clearly they do not stand by their items and use the old "responsibly sourced" line! Guess Ive got a red with black spots jacket now then which will never see the light of day... fantastic!
Mr W
Black spots show through jacket - BEWARE
I bought a £425 Tais pro insulated jacket in red - its lovely and warm and I was pleased until I realised that the fill contains dark feathers that show through the coat as dark spots... similar to oil stains.Mammut customer service reply is "its a natural product and can not be helped" and "to pull the dark downs into the background"... REALLY?Apparently the info on dark spots is in the Materials and Care section which obviously we all read before purchasing and excuses the issue for them.I always thought of Mammut as a quality brand but clearly they do not stand by their items and use the old "responsibly sourced" line! Guess Ive got a red with black spots jacket now then which will never see the light of day... fantastic!
Mr W
Poor service for a seemingly high profile brand
Absolutely incredible. I thought of Mammut as high profile - I paid for that. Its service is worse than the cheapest of brands I've used. However, the company is reluctant to replace a battery clip that they mismanufactured on my avalanche beacon (purchased along with 4 full Mammut backpacks incl all necessary avalanche gear). An insanely small fix that can save lives. I have a large community of skiers and mountaineers and will now recommend everyone to buy other brands - brands that do provide support line most outdoor brands.
Floris van der Breggen
Poor service for a seemingly high profile brand
Absolutely incredible. I thought of Mammut as high profile - I paid for that. Its service is worse than the cheapest of brands I've used. However, the company is reluctant to replace a battery clip that they mismanufactured on my avalanche beacon (purchased along with 4 full Mammut backpacks incl all necessary avalanche gear). An insanely small fix that can save lives. I have a large community of skiers and mountaineers and will now recommend everyone to buy other brands - brands that do provide support line most outdoor brands.
Floris van der Breggen
