I haven't used your service yet because…
I haven't used your service yet because I don't have any clients yet.
Jamie
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Customer Reviews
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60 reviews
Mailchimp user friendly
Having been a mailchimp past user for a non-profit organization I found it very user friendly and helpful in our work.
RITA CARLSON
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Wrongful Charge of R$ 4,200 After Downgrade – No Refund Issued
I downgraded my Mailchimp plan from approximately R$ 4,200 to a R$ 68 plan. Everything was correctly adjusted in my account until the 21st.On the 22nd (Sunday), I received a vague email saying that “something needed attention.” The very next morning, on the 23rd, Mailchimp charged me the full amount of the previous plan (R$ 4,200), despite the downgrade already being completed.This charge was clearly incorrect.I immediately contacted support. Instead of refunding the improperly charged amount, they refused to issue a refund and offered to leave the money as account credit — suggesting I would not need to pay the R$ 68 plan for the next 60 months.This is unacceptable. I am not a bank, and I do not provide interest-free loans to large corporations. When a company makes a billing mistake, the correct action is to refund the customer — not hold their money hostage as credit.This experience raises serious concerns about Mailchimp’s billing practices. Customers should carefully monitor their invoices to avoid unexpected and wrongful charges.Based on this experience, I do not recommend Mailchimp and strongly advise others to be cautious regarding their billing system and support.
Ronaldo Abati
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Worst experience ever
Worst experience ever. We requested the cancellation, provided them account info and provided login access to support. Now they didn't cancel the subscription and make me open a case with their billing team to "investigate the case". I'll try to get through this "wonderful" customer experience and get my $450 refunded but if this 1 Star review won't be updated this means that I ended up loosing my time and money with Mailchimp.
Flight-Experts 🛫
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Since I started to pay
Since I started to pay, a considerable number of my recipients have found the email in their "spam" folder, where for the previous 12 months it had gone into their "in " box no problem, Why?This has caused a lot of problems, emails had actions I wanted my recipients to action.
Ken Grubb
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THE WORST EXPENSIVE EXPERIENCE
I been trying lo cancel the subscription since october 2025 and you keep on charging me . Case:15153853578. I will give a very negative review in every social platform. Please refund the last 5 months that you been charging with no account activitity even though I was writing you every single month to please cancel the account with no answer.
Startup
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Easy and intuitive!
Easy and intuitive!
Yajaira Marie
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–⭐ (Negative Star Review)
–⭐ (Negative Star Review)If negative stars were possible, this would be one. This experience doesn’t deserve zero — it deserves less than nothing.For an entire year, Mailchimp quietly pulled $65 a month — $780 total — for a service I never once used. Their own system shows zero activity. Not “low usage.” No usage.I even called them while I was in the hospital, dealing with real-life medical emergencies, trying to stop the bleeding — financially and emotionally. The charges kept coming anyway. The answer was still no. No pause. No empathy. No accountability.Being sick is exhausting. Being hospitalized is terrifying. Watching a company continue to take money for nothing while you’re at your lowest feels like being kicked while you’re already down. This wasn’t just bad customer service — it felt inhuman.This charge never should have existed. It should have been reversed. It should have been made right. Instead, I was treated like a line item on a balance sheet, not a person going through one of the hardest seasons of their life.I caution people about doing business with a company that doesn’t care about anything but their bottom dollar. This company shows no compassion and appears to care more about money than about its clients.This is the kind of experience that makes you lose trust in a brand forever.–⭐ Negative star.
Vitor Abreu
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All around good experience.
Helped me resolve situations and waited till I did what they recommended. Never felt rushed or as if they were doing something else while waiting on me. Very responsive.
Jaimie Lancaster
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I had an issue and the customers…
I had an issue and the customers service (Which was a real human, not AI) fixed it,
Ali Goudarzi
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Questionable Sales Team
I had a very frustrating experience with Mailchimp’s sales team that ultimately made me question the organization as a whole.I booked an initial sales call last week with Kristan Davies, which went well. During that call, she encouraged me to reach out if I had any follow-up questions. I did — several times — via email, and received no response.I then tried calling Mailchimp directly. The person who answered told me that only Kristan Davies could answer my questions and said he would notify her to call me back. No one ever did.When I attempted to book another meeting to get clarity, the call was canceled minutes before it was scheduled by a different sales rep, citing that I “already had a call scheduled with Kristan Davies” — which I did not.At this point, I’m unclear why no one but Kristan Davies can assist, while the follow-ups are being ignored, and meetings canceled. All I was trying to do was get answers to a few straightforward pre-sales questions before moving forward with the purchase.If this is the experience before becoming a customer, it raises serious concerns about internal coordination, and support afterward.
Valeria Vinogradova
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very patient chat support
very patient chat support
Dom Brown
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I’ve been using mailchimp since 2013
I’ve been using mailchimp since 2013, mainly because migrating years of subscribers and automations to another platform takes a huge amount of time. Unfortunately, that’s the only reason I’ve stayed.If I had to summarize my experience over the years, it would be very poor service, unprofessional customer support, and a clear lack of respect for long-term customers.Mailchimp constantly “updates” the way audiences, campaigns, and automations work, forcing users to repeatedly change settings and rebuild workflows—as if we have nothing else to do. It feels like they are trying to copy competitors without fully understanding what they are changing or why. The result is a confusing and unreliable system that repeatedly breaks setups that were working perfectly fine before.Customer support is equally disappointing. Responses are slow, unprofessional, and unhelpful, often pushing you to blindly change things without considering how disruptive this is for existing customers. When you ask for previous settings or automations to be restored, or for help recovering customers that were lost during transitions, the answer is simply: “Sorry, you have to do it yourself manually.” That is unbelievable for a company of this size.I had no issues with Intuit before. However, after seeing them join and support such an unreliable service as Mailchimp, this has affected my trust in Intuit as well.I will be looking for another email provider and hiring a freelancer to help me migrate everything as soon as possible. If you’re looking for an email provider, I strongly suggest not wasting your time, money, and energy on mailchimp. I’ve heard consistently positive feedback about ActiveCampaign, and it’s the platform I’m planning to move to in the near future.
TKH
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the person who help me on the chat
the person who help me on the chat
Gisela Maria
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The support agent was really helpful
The support agent was really helpful! I like that Mailchimp has a feature that literally shares your screen. It's so efficient. Great job!
LionAnts Design
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I thought it was ok
I thought it was ok, kind of hard to get through all the security, not very good at answering questions. I kept getting stuck in an endless loop of verifications that were buggy and would not take my information, sending me back to square one..
Melissa
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We habe been experimenting problems for…
We have been experimenting problems for more than one week now, and no solution, no support and no apologies… Thinking about erasing our account.
Ana Vallhonrat
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Waste of Money
Waste of Money. I called their sales team and asked them specifically if my industry (research compounds), were against any policy compliance. Informed them that Klavio had an issue and wanted make sure Mailchimp did not before I signed up with them. I then spoke with an account manager and he also assured me that my industry was okay. I then signed up, and paid my dev team hundreds of dollars to create automations and templates. After 10 emails were sent out, I get a message from compliance that says I'm being suspended due to my line of business. I tried to plead with them but they just kept emailing me the same copy and paste BS not ackowledging that multiple people on their team misinformed me probably just to get a sale/commission. Do not work with these people.
Darnell Ferguson
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Hopeless company
Hopeless company. No way you can export your contacts. No way to get help without paying.
Dave
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Low cost model
Low cost model but the best. It's fine for starters.
Atchuta Neelam
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