Deceptive marketing: missing items in my order
This was advertised as coming with a promotional item. I did not receive the promotional item. I have contacted Lenovo EVERY day since I saw the item was missing. They won't even SPEAK to me. They always say I have the wrong order number, the wrong department, the wrong this the wrong that. This is shady and deceptive. All I want is to please talk to a human. I bought your flagship item, does that not qualify me to speak with a human?
Nicholas Collins
Deceptive marketing: missing items in my order
This was advertised as coming with a promotional item. I did not receive the promotional item. I have contacted Lenovo EVERY day since I saw the item was missing. They won't even SPEAK to me. They always say I have the wrong order number, the wrong department, the wrong this the wrong that. This is shady and deceptive. All I want is to please talk to a human. I bought your flagship item, does that not qualify me to speak with a human?
Nicholas Collins
Save your money and your sanity—look literally anywhere else
The build quality is an absolute joke. Within months, the "premium" finish starts peeling, and the hinges—the most basic mechanical part of a laptop—feel like they were engineered out of recycled plastic spoons. Don't be surprised if your screen starts flickering or the keyboard decides that certain vowels are "optional" just after the return window closes.Thermal Management: These machines run hotter than a backyard grill. You can’t even use it on your lap without risking a burn, and the fan noise sounds like a jet engine preparing for takeoff just to open a single browser tab.Battery Life: The advertised "all-day battery" is a total myth. Expect it to plummet from 100% to "Critical Alert" the moment you unplug the charger.The Service: A Black Hole of BureaucracyIf the hardware is bad, the customer service is a catastrophe. Dealing with their support team is like shouting into a void.The Infinite Loop: You’ll be bounced between departments, forced to repeat your serial number to five different people, only to be told that your very obvious hardware defect is "software-related" and not covered.Repair Limbo: If you are "lucky" enough to get a repair authorized, kiss your laptop goodbye for weeks. They’ll ship it to a depot where it sits untouched, only to return it with the same issue—and perhaps a few new scratches for good measure.The Warranty Scam: They look for every possible loophole to deny a claim. It’s clear their priority isn’t fixing your machine; it’s protecting their bottom line.The VerdictBuying a Lenovo is essentially paying for a high-priced paperweight and a headache. Save your money and your sanity—look literally anywhere else.
Sunil Arshahil
Save your money and your sanity—look literally anywhere else
The build quality is an absolute joke. Within months, the "premium" finish starts peeling, and the hinges—the most basic mechanical part of a laptop—feel like they were engineered out of recycled plastic spoons. Don't be surprised if your screen starts flickering or the keyboard decides that certain vowels are "optional" just after the return window closes.Thermal Management: These machines run hotter than a backyard grill. You can’t even use it on your lap without risking a burn, and the fan noise sounds like a jet engine preparing for takeoff just to open a single browser tab.Battery Life: The advertised "all-day battery" is a total myth. Expect it to plummet from 100% to "Critical Alert" the moment you unplug the charger.The Service: A Black Hole of BureaucracyIf the hardware is bad, the customer service is a catastrophe. Dealing with their support team is like shouting into a void.The Infinite Loop: You’ll be bounced between departments, forced to repeat your serial number to five different people, only to be told that your very obvious hardware defect is "software-related" and not covered.Repair Limbo: If you are "lucky" enough to get a repair authorized, kiss your laptop goodbye for weeks. They’ll ship it to a depot where it sits untouched, only to return it with the same issue—and perhaps a few new scratches for good measure.The Warranty Scam: They look for every possible loophole to deny a claim. It’s clear their priority isn’t fixing your machine; it’s protecting their bottom line.The VerdictBuying a Lenovo is essentially paying for a high-priced paperweight and a headache. Save your money and your sanity—look literally anywhere else.
Sunil Arshahil
Terrible Experience
Purchased a laptop but in error. Returned it and have not received my refund d back yet. It’s been over a month. They keep giving me the run around saying it’s still in approval status. I ask for supervisor but they keep giving me the run around on that too! Don’t buy anything from these people.
Berlina
Terrible Experience
Purchased a laptop but in error. Returned it and have not received my refund d back yet. It’s been over a month. They keep giving me the run around saying it’s still in approval status. I ask for supervisor but they keep giving me the run around on that too! Don’t buy anything from these people.
Berlina
I ordered a tablet for my daughters…
I ordered a tablet for my daughters bday and NO WHERE did it say someone had to sign for the package. I get a notice from UPS that a sig is required... NO ONE WILL BE HOME TO WAIT UNTIL THEY SHOW UP!! I call to change the address and I am told NO they cant and that I have to wait until UPS tires 2 or 3 times then WAIT again 5-7 days for a refund!!!
Missy
I ordered a tablet for my daughters…
I ordered a tablet for my daughters bday and NO WHERE did it say someone had to sign for the package. I get a notice from UPS that a sig is required... NO ONE WILL BE HOME TO WAIT UNTIL THEY SHOW UP!! I call to change the address and I am told NO they cant and that I have to wait until UPS tires 2 or 3 times then WAIT again 5-7 days for a refund!!!
Missy
Lenovo deleted saved configuration in an attempt to sell exist merchandise
I had configured a laptop on the Lenovo website and was about to order until I saw that it would take 3 weeks or more to deliver. Bear in mind that I had a complete configuration saved in my checkout basket. I decided to chat with them to see why it would take so long. The representative, Allison, asked me for my ID of the saved basket. She said to five her 2 minutes. After more than 5 minutes, she said that it would take that long because I had configured my laptop. So, she came up with an existing build of which she claimed would meet my needs since it was close to my build. I wanted to compare my build to what she quoted, which was at least $500+ less than the one I built. Unfortunately, it was 3 or more hours before I could do so. When I did, my saved basket was gone. Erased. I emailed Allison back to tell her that I could not believe that they would erase a consumers based but received no response. My guess is that they wanted to get rid of existing merchandise. I will not so business with a company that operates that way. Taking my money elsewhere.
Debbie
Lenovo deleted saved configuration in an attempt to sell exist merchandise
I had configured a laptop on the Lenovo website and was about to order until I saw that it would take 3 weeks or more to deliver. Bear in mind that I had a complete configuration saved in my checkout basket. I decided to chat with them to see why it would take so long. The representative, Allison, asked me for my ID of the saved basket. She said to five her 2 minutes. After more than 5 minutes, she said that it would take that long because I had configured my laptop. So, she came up with an existing build of which she claimed would meet my needs since it was close to my build. I wanted to compare my build to what she quoted, which was at least $500+ less than the one I built. Unfortunately, it was 3 or more hours before I could do so. When I did, my saved basket was gone. Erased. I emailed Allison back to tell her that I could not believe that they would erase a consumers based but received no response. My guess is that they wanted to get rid of existing merchandise. I will not so business with a company that operates that way. Taking my money elsewhere.
Debbie
the worst company the prepares support…
the worst company the prepares support…the worst company the prepares support like to hang up on you this was my first gaming pc and the last time l will by anything off Lenovo there page where you get there updates for the drives for desktop his been down for days l try to tell them 2 times yesterday the told me there was know issue and l told them there was the agent second force me to give the my serial number for my pc and l told them l do not have to give you this to you i'm this telling you that the page is down and they purposely hung up on me I will not be buying anything from a pc monitors mice laptops they treat me like a trash pass this to your friends and family
dave
the worst company the prepares support…
the worst company the prepares support…the worst company the prepares support like to hang up on you this was my first gaming pc and the last time l will by anything off Lenovo there page where you get there updates for the drives for desktop his been down for days l try to tell them 2 times yesterday the told me there was know issue and l told them there was the agent second force me to give the my serial number for my pc and l told them l do not have to give you this to you i'm this telling you that the page is down and they purposely hung up on me I will not be buying anything from a pc monitors mice laptops they treat me like a trash pass this to your friends and family
dave
customer support is as bad as it gets
customer support is as bad as it gets, called 4 times to resolve a software issue, after talking to a babbling robot and answering an idiotic number of questions I....was either transferred to the wrong department who had the pleasure of routing me to another robot, another set of questions etc or, I had absolute silence where I hung up after 5 minutes. Next stop? Best Buy to return my levono tablet
gim smith
customer support is as bad as it gets
customer support is as bad as it gets, called 4 times to resolve a software issue, after talking to a babbling robot and answering an idiotic number of questions I....was either transferred to the wrong department who had the pleasure of routing me to another robot, another set of questions etc or, I had absolute silence where I hung up after 5 minutes. Next stop? Best Buy to return my levono tablet
gim smith
BS Rewards Policy...I've purchased multiple products from…
I've purchased multiple products from Lenovo. Recently (2022) they introduced a reward program in Canada. (I was not aware). I made a purchase recently of a new computer, and during the purchase was told to signup for the Rewards program. I did---after I made the purchase I signed up. NOW I'm told, I am ineligible to get rewards on that purchase, because the Lenovo "Policy" states that I must sign up for the rewards program before the purchase, not immediatley afterward. That's a shite policy, and a complete rip-off to the consumer who just spent hundreds of dollars. Shame on Lenovo. Guess I'll be looking elsewhere for my next purchase, hopefully better customer service.
Scott M
BS Rewards Policy...I've purchased multiple products from…
I've purchased multiple products from Lenovo. Recently (2022) they introduced a reward program in Canada. (I was not aware). I made a purchase recently of a new computer, and during the purchase was told to signup for the Rewards program. I did---after I made the purchase I signed up. NOW I'm told, I am ineligible to get rewards on that purchase, because the Lenovo "Policy" states that I must sign up for the rewards program before the purchase, not immediatley afterward. That's a shite policy, and a complete rip-off to the consumer who just spent hundreds of dollars. Shame on Lenovo. Guess I'll be looking elsewhere for my next purchase, hopefully better customer service.
Scott M
Purchased Lenovo Y25 144hz 1ms And it was bad
Purchased a new Lenovo Y25 display gaming screen and it was bad The USB port stopped working and I talk to the support they told me that they will give me a new one, but I have to send them my old one. That is with the broken ports, after that I received a used one and had a lot of scratches and also the ports stopped working after one month. They told me that they can’t support me anymore because of the warranty limit.After that, I think I will stop recommending any lenovo project. Because of the poor quality and poor customer service.
YES R
Purchased Lenovo Y25 144hz 1ms And it was bad
Purchased a new Lenovo Y25 display gaming screen and it was bad The USB port stopped working and I talk to the support they told me that they will give me a new one, but I have to send them my old one. That is with the broken ports, after that I received a used one and had a lot of scratches and also the ports stopped working after one month. They told me that they can’t support me anymore because of the warranty limit.After that, I think I will stop recommending any lenovo project. Because of the poor quality and poor customer service.
YES R
Bought Lenovo laptop during pandemic…
Bought Lenovo laptop during pandemic time and it still works😂
Mrs. G
Bought Lenovo laptop during pandemic…
Bought Lenovo laptop during pandemic time and it still works😂
Mrs. G
