I contacted customer service on the Koop website and received a response by the next morning. Aaliyah supplied me with written and attached photos that answered my questions.Thank you
I contacted customer service on the Koop website and received a response by the next morning. Aaliyah supplied me with written and attached photos that answered my questions.Thank you
The shoes are fine but the customer service is a bit unresponsive. I had some questions about the quality of the paint on the shoes but they didn't respond, so I'll review them as is.I purchased the Capri Sandstone color. The exterior finish looks plastic or vinyl like, similar to the finish on Adidas. If it wasn't for the suede like leather lining, I could be convinced that the upper is not leather. The plastic like coating inhibits breathing. My feet are so hot in these shoes, to the point of sweating. Then I noticed that the color started to rub off the tongue to reveal the original white color. These shoes have two layers of paint, the original dye and the sandstone paint. There are a few other things but this is the main issue. Since they didn't respond to my question I don't know if this is common or just a one off. They do look great, however.
The shoes are fine but the customer service is a bit unresponsive. I had some questions about the quality of the paint on the shoes but they didn't respond, so I'll review them as is.I purchased the Capri Sandstone color. The exterior finish looks plastic or vinyl like, similar to the finish on Adidas. If it wasn't for the suede like leather lining, I could be convinced that the upper is not leather. The plastic like coating inhibits breathing. My feet are so hot in these shoes, to the point of sweating. Then I noticed that the color started to rub off the tongue to reveal the original white color. These shoes have two layers of paint, the original dye and the sandstone paint. There are a few other things but this is the main issue. Since they didn't respond to my question I don't know if this is common or just a one off. They do look great, however.
Right shoe was defective, team was friendly quick and helpful for a full replacement.
Right shoe was defective, team was friendly quick and helpful for a full replacement.
Koio has amazing, high-quality products… and its customer service is top notch. I highly recommend supporting companies like this.
Koio has amazing, high-quality products… and its customer service is top notch. I highly recommend supporting companies like this.
Had great responsiveness from customer service for multiple requests.Additionally the products from KOIO are top quality!
Had great responsiveness from customer service for multiple requests.Additionally the products from KOIO are top quality!
The shoes ended up not working out after trying two sizes, but the customer support was great and the return process was easy.
The shoes ended up not working out after trying two sizes, but the customer support was great and the return process was easy.
Great super comfy and look amazing
Great super comfy and look amazing
I’m extremely disappointed with my experience.I ordered the Bergamo Leather Boot in Anchor (8 US / 41 EU) and received a clearly mismatched pair: one shoe looked new, while the other was a different color, visibly scratched, and showed obvious signs of prior wear. For an expensive purchase, this is unacceptable.On top of that, this is the second issue I’ve had—my previous pair of oddly sized boots was also returned. I sent that return back and now I’m dealing with another defective pair. I’ve clearly stated that I do not want to be charged further for items that arrive in this condition.I reached out to customer service with all the details, including:Order: EXC-12654721-1Fulfillment: EXC-12654721-1-F1Tracking: 1ZH9E0910303694631Order placed: 2/10/2026I also provided photos of the mismatched and scratched shoe. No one has followed up or responded.At this point, I expected at minimum:A prompt replyA prepaid return labelEither a correctly matched replacement pair or a full refundInstead, I’ve had poor quality control and a lack of basic customer service. I will think very carefully before ordering again and cannot recommend this based on my experience so far.
I’m extremely disappointed with my experience.I ordered the Bergamo Leather Boot in Anchor (8 US / 41 EU) and received a clearly mismatched pair: one shoe looked new, while the other was a different color, visibly scratched, and showed obvious signs of prior wear. For an expensive purchase, this is unacceptable.On top of that, this is the second issue I’ve had—my previous pair of oddly sized boots was also returned. I sent that return back and now I’m dealing with another defective pair. I’ve clearly stated that I do not want to be charged further for items that arrive in this condition.I reached out to customer service with all the details, including:Order: EXC-12654721-1Fulfillment: EXC-12654721-1-F1Tracking: 1ZH9E0910303694631Order placed: 2/10/2026I also provided photos of the mismatched and scratched shoe. No one has followed up or responded.At this point, I expected at minimum:A prompt replyA prepaid return labelEither a correctly matched replacement pair or a full refundInstead, I’ve had poor quality control and a lack of basic customer service. I will think very carefully before ordering again and cannot recommend this based on my experience so far.
Customer service was very helpful in resolving an issue.
Customer service was very helpful in resolving an issue.
Great customer service.
Great customer service.
