Good after sale service
I bought a SSD through a seller who closed its activity. I contact Kingston to use the warranty and they take care of my problem and change de defective component.Thanks a lot for the reactivity.
Tom
Was this helpful?
K
Customer Reviews
Write a ReviewFilter:
60 reviews
Kingston's "5-Year Global Warranty" is a myth: 90 days of denial and regional discrimination
I am writing this as a warning to anyone relying on Kingston’s "Global Warranty." My experience with an XS2000 2TB SSD (9% wear, but failing) has been a 3-month nightmare of corporate evasion.The Facts:Warranty Denial: Despite a 5-year global manufacturer's warranty, Kingston refuses to provide a direct RMA for Ukraine. Their team explicitly stated in writing: "A direct manufacturer RMA is not offered for this region."Delegating Liability: Kingston is trying to force a local retailer (Citrus) to honor the manufacturer's extended warranty, even though the retailer's legal obligation (12 months) has expired.90 Days of Mockery: My claim started on November 17, 2025. After 3 months, I still have a defective $300+ device and zero manufacturer support.Legal Action: We have officially filed a complaint with the California Attorney General (SID: 1071711) and documented Kingston's bad faith during the BBB mediation (Case #24448282).As a media organization (Interstate Mediagroup), we are documenting this case as a prime example of deceptive marketing and warranty evasion in crisis regions.Avoid Kingston if you value international support. Their "Global Warranty" ends where their logistics costs begin.
Oleksandr
Was this helpful?
Bureaucracy over Humanity
Bureaucracy over Humanity - Case 00619867I am writing this to express my deep disappointment with Kingston EMEA. My SSD failed, and under Case 00619867, Kingston's own RMA team explicitly confirmed the drive is authentic and within the warranty period.However, they are refusing to honor the warranty because the original owner has passed away and the receipt is missing. This "policy over people" approach is heartless. They admit the product is theirs, they admit it is defective, and they admit it is under warranty, yet they choose to use a family tragedy as a loophole to avoid their responsibility.As a representative of a Youth Art Association (VIVO) and a long-time supporter of the tech community, I expected "Legendary Reliability" to include basic human empathy. Penalizing a customer for a death in the family is unethical.Here is the official admission from their team (Yubi)OFFICIAL CORRESPONDENCE FROM KINGSTON EMEA:From: EMEA RMA Date: Tue, Jan 13, 2026 at 4:46 PM Subject: RE: Case 00619867Dear Aleksandar,Thank you for your detailed message and for taking the time to explain your situation. First of all, please accept our sincere condolences for your loss. We truly understand that this is a difficult and sensitive circumstance, and we appreciate you sharing it with us.We would also like to thank you for your kind words regarding Kingston and for your continued trust in our products.That said, while we have confirmed that the SSD is authentic, defective, and within the warranty period, we regret to inform you that Kingston’s warranty terms require that warranty claims for this specific product model be processed through the original point of purchase. Unfortunately, without the original proof of purchase or the ability to identify the vendor, we are not able to create a direct RMA through Kingston in this case.We understand that this may be disappointing, especially given the circumstances, and we truly regret that we are unable to make an exception to this policy. Please note that this requirement applies globally and ensures consistent and fair handling of warranty claims for all customers.Best Regards, Yubi
Udruzenje mladih umetnika VIVO
Was this helpful?
SSD failed, received a replacement after 2 weeks
I bought a A400 SSD from Amazon, towards the end of its warranty it was having hundreds of IO timeouts, resulting in the PC freezing.I made a warranty claim with Kingston, provided the invoice, and after two weeks, I was sent an exact replacementI'm somewhat disappointed by the SSD failing, but happy to see that they stand by their warranty.
Chris
Was this helpful?
Strangest Error In less than 2 Months
In less than 2 Months , I had the strangest error with my 512 GB Flash memory... where my data is available on it for copying, but can neither be deleted or formatted !! (Tried All what humans & AI can imagine) Now I cannot replace it as it has business data on it and I am not able to use it for its inital purpose :)I sent a complaint and got the below reference ... But with no further reply till moment
Samer Tadros
Was this helpful?
Horrible Experience, controversial and not true Answers
On the advice of my friends who had already received RMA treatment from Kingston based on verification of the validity of the warranty, which can be checked using the product serial number indicating the date of manufacture, I hopefully contacted Kingston's EMEA customer care division (located in the UK), and that's where the problems began, based on information provided to me by several customer care agents who expressly confirmed, “Don't worry if you received the product as a gift and can't find the proof of purchase; we will honor the product warranty based on the product's date of manufacture.” Everything was fine until the head of the RMA management division dug his heels in and demanded proof of purchase, otherwise the RMA would not go ahead! Congratulations on the total lack of transparency and the controversial treatment I received. Until yesterday, Kingston offered an RMA option based on courtesy after verifying the authenticity of the product with a request for front and back photos, and suddenly it can no longer recognize the warranty even though the product serial number is valid. I had similar problems with Western Digital and Seagate, but all they did was check the product serial number and they replaced the defective units without asking for proof of purchase. That's courtesy.I'm done with Kingston for good and I don't recommend them.EDITThis is what is written in Kingston Website under Kingston Limited Warranty Statement:In Europe, the Middle East and Africa, if you are unable to obtain warranty service from your original point of purchase or the authorised Kingston dealer or distributor from whom you purchased the product, you may obtain warranty service directly from the Kingston service centre after first obtaining a Return Material Authorisation (“RMA”) number from Kingston. They should help in the case you have no possibility to go to the original seller!!!What a Lie!
Max
Was this helpful?
Memory replaced
One of my five year old memory modules developed a fault. I checked the Kingston web site and found it had a lifetime warranty. I exchanged emails with the support team and provided details of the testing I had carried out. Replacement memory aririved today. I was very happy with the service I received.
Tim Durham
Was this helpful?
Thank you very much to the Kingston…
Thank you very much to the Kingston company because when I contacted them with a problem with the RAM, they understood me, responded quickly and sent me new memory to the distributor in my area, but an unpleasant situation happened with them in which they did not want to negotiate normally to give it to me, as a result, I again contacted Kingston support where they personally sent me new memory right to my home in just 2 working days, thank you very much to all the support from Kingston and a special thank you to Yubi because he was the last one who talked to me and successfully answered all the questions
Mihael Vahidov
Was this helpful?
Their warranty is void because their…
Their warranty is void because their memory was inside HP PC. What a joke this company is.In trustpilot this company has answered a total of 0. ZERO. Negative comments. No need to say more.
MM
Was this helpful?
Tardy, unprofessional, unsupportive. Avoid Kingston.
Myself and my partner ordered a V90 SD card which we needed in short notice due to a client wanting brand new cards used in camera equipment which only had one SD card slot - we had not expected to be using these cameras for B-roll. This is a reasonable request to reduce risk of data loss.We ordered directly from Kingston early on the 10th, despite 'next day delivery' the cards didn't arrive until late on the 13th.The parcel had tape stating that the security seal should not be broken. It was suspiciously broken and then concealed under the postage label discretely. This enabled the card to be easily removed and the parcel 'resealed'. We immediately contacted Kingston with our concerns of it being a dummy card, malware and potential data security issues. We even stressed that we were concerned that the parcel was targetted due to my partners name being on the postage label. Kingston were slow to respond, lacked consideration of our situation and our time constraints. Kingston were corporate and less than helpful, offering a slow refund process, a return and an investigation with the courier - all of which does not aid ourselves or our client. We ordered directly from them to avoid issues exactly like this from other retailers. I would strongly suggest customers to avoid ordering from Kingston if you have concerns over data security and expedience. Our experience has been costly, stressful and fully regrettable. Kingston's service and support are not adequate for this industry.
Jim B
Was this helpful?
Great customer service, great products.
I have bought ram on 3 separate occasions and either 1 or 2 nvme drives. All of these products have worked perfectly well, and the reason I keep going back and would never use another company is because the customer service has been fantastic every time. Problem with stock, they rang very quickly to ask if I wanted to cancel the order. I accidently ordered ddr5 instead of ddr4 once and they completely refunded me within an hour or so of the purchase, no questions asked.I'd never go anywhere else. I recommend Kingston to all my friends.
Felix Smith
Was this helpful?
I’ve had a horrific experience with…
I’ve had a horrific experience with Kingston. Less than a year after purchase, my 2TB external SSD completely failed.As a video journalist, this wasn’t just an inconvenience—it put my work at serious risk. I contacted the local retailer, VALI Computers in Bulgaria, but after several messages, they stopped replying altogether.I then reached out to Kingston’s European HQ in the UK. After long phone calls, they promised to recover my data free of charge. This promise gave me hope. But that hope quickly vanished. After weeks with no updates, Kingston suddenly changed their mind, claiming I had already received a refund from VALI—a complete lie.What’s worse, Kingston never contacted me to confirm this, and I was never given the chance to correct the misinformation. They simply used this false claim as an excuse to abandon their responsibility.Now I am left with lost data, broken trust, and no support. I’ve read many similar complaints from others—clearly, Kingston has an issue with their external SSDs, particularly with the USB bridge components, which often fail. The common symptom? The drive becomes invisible to the computer.I am left with no choice but to pursue legal action and contact the European Consumer Centre (ECC) to resolve this injustice.My advice: DO NOT buy a Kingston external SSD. Their products are unreliable, and their support—especially when you need them most—is deeply disappointing.
Peter John Bosse
Was this helpful?
Unreliable
Bought 2 large memory sticks for business data ... one failed completely the other creates constant error messages .. unreliable for important information. Terribly disappointed as unable to trust .. replaced with San Disk.
Gill
Was this helpful?
Secure USB no loger work, NO support
"secure USB sticks" no longer work in windows 11.Contacted ''support" after an extended period they sent a cut and paste request for my life history (copy of invoice, receipt, serial number, part number, descriptions, remedial actions tried etc etc.etc)Who keeps receipts for ten months?>UNHELPFUL cut and paste response- will NOT assist without copies of ALL of the above.Gave up, went into recycle bin.WONT buy Kingston ever again.
goodservice
Was this helpful?
I bought a SA400S37240G (SBFK66.5) SSD
I bought a SA400S37240G (SBFK66.5) SSD: works great! And: they have THE most friendliest helpdesk I've ever experienced (I had an issue with gnome-disks (Linux), not a hardware problem). Alexandra and Antonella were very helpful!
Remi
Was this helpful?
Kingston 2tb PCIe drive failed after a…
Kingston 2tb PCIe drive failed after a year and a half of use.
Curtis Hill
Was this helpful?
AWFUL. Did not have what I bought and paid!
AWFUL. AVOID.I ordered on 24/10/2024 DRAM from their website and paid in full and moneys were taken (I had the receipts).It was not available (despite the website saying it was).When did not arrive by today (1-2 days delivery) I phoned the sales department and they told me first that it was discontinued, than that it was "on order"I asked for an immediate cancellation and refund. They agreed to do so.Selling something that cannot be delivered because you do not have it, without informing the buyer of the situation, let alone automatically refunding, is obviously illegal. I just hope it is due to incompetence and not a common practice of Kingston Technology.AVOID.
Stef
Was this helpful?
Greed no greedy and fraudsters
Greed no greedy or fraudsters. This company should be investigated by the EU and the standard regulator in the UK for selling FAKE goods. I have no idea how many times I been saddled with there fake USB sticks I've bought from this company that claim to be USB 3.2 and they aren't even a USB 1. Contacting there support is a joke when they claim the product is entry level USB 3.2 Gen 1 so basically rubbish and not worth selling to the consumer. enough is enough.
Trust Me Its true
Was this helpful?
I promise this was the last time I…
I promise this was the last time I purchased one of your products, you are the most horrible company that exists. Avoid buying Kingston products.
Venturini Alessandro
Was this helpful?
Service 'over and above'
I was let down by a Kingston reseller in the UK (who tried to pass themselves off as Kingston) so I spoke to Kingston Technology UK and they bent over backwards to get me the product I needed and provided it to me at no charge. That was service 'over and above' and I'm very grateful to them for that.They were under no obligation to help me out - I just wanted to ensure that they were aware of the resellers subterfuge - but their follow up throughout was exceptional and they deserve absolute credit for their customer service.Well done Kingston, and thank you!
Andrew
Was this helpful?