I ordered a digital gift card and never received the card. My credit card was charged immediately. So far I have contacted their customer service 8 times with no resolution. I plan to dispute the charge with my credit card company and I’ll never order from Italic again.
I made a large purchase (diamond earrings) through Italic using Shop Pay, which always autofills my correct shipping and billing info. Somehow, Italic reversed them. I immediately reached out, but after long delays and unhelpful back-and-forth, they told me to fix it myself by paying UPS another $20 to change the delivery address. UPS now says they still can’t guarantee safe delivery to the new location. So I’ve lost time, money, and peace of mind—all because Italic mishandled my order.I’ve never had issues like this with any other Shop Pay purchase. Extremely disappointing customer service. Do not purchase from this business.
I had an issue with returning a product and customer service went out of their way to make things right and I very much appreciate that. They have really beautiful products, especially the towels, and I really love the candles as well. I look forward to buying many of the quality products this company offers in the near future.
I hate this company. They’re unethical. The return policy is in fine print. Other companies will disclose if an item is non returnable at some point during checkout. I was even charged a $1.98 “redo fee” to be able to return or exchange these items. However whenever I went to return the items due to the quality and fit being poor, they “denied my request” to return. Don’t purchase from them. I hope they go out of business. Wasted money on a cheaply made and overpriced product.
Order 2 sets of utensils and needed 2 more but they are perpetually out of stock. Without 4 sets the utensils are useless and they won't tell me when they will get more stock. Now I need to return the original 2 sets since I can't trust they will ever restock. The customer service is terrible as well. The $100 membership fee is a rip off since they don't have any good items to purchase or won't stock.
Scam artists. Ordered diamond earrings, was sent plastic, and then when I requested a refund, they sent an internal email through their own system, which I of course did not receive, and now have to back charge.
Ordered 3 cashmere sweaters in the wrong size. I tried to return online but it didn’t work. I then emailed and texted them repeatedly and have received no response. I am now going to have to contact my credit card company to get the charges refunded.
I have ordered a few things from this company and liked them until I tried to return two items. I get a automated response saying I can return it, but then the return was denied? I cannot get a hold of anyone to answer why they are refusing the return. Then the other return they had me set-up a date and I get an automated email to add the shipping label to the box, however they never sent the shipping label and now I've missed the return pick-up spot. I will not be ordering from this company, again.
I've been a member for almost 3 years now. Overall I'm satisfied with the product quality, but the service itself is hit or miss. They changed their model in recent years where you pay $60 upfront for a year, and then you're given $15 in credits every quarter. The issue is, the credits will expire and upon reaching out to their customer service they say there's nothing they can do, despite their limited product selection so you may very well not see anything you want to buy every single quarter. I would trust this company more if they had more flexibility with their crediting system, instead of feeling forced to buy something or otherwise forfeiting the credit by quarter end. Their support responds VERY quickly so I'm quite skeptical I'm talking to an AI bot. Another issue I've faced is on two separate occasions, I purchased products that were many weeks later refunded due to them being out of stock. Why didn't they know it was out of stock before selling it to me?Overall, I like the concept of the company, but customer experience could be improved. I have cancelled my membership for the above reasons, as the inflexibility of the quarterly credits is not working for me.
Exact match as noted in comparison. Could not tell the difference between my $500 sneakers and the Cadence.
This is an elegant chain on its own or layered with other pieces. It is fairly lightweight yet sturdy. The style and shine make this ideal for every day as a great finishing piece for any outfit.
Just snagged this jacket after eyeing it for months and it's simply fantastic. The goatskin suede is butter-soft, super luxurious. It's got a modern yet timeless vibe, perfect for almost any outfit. Feels like a jacket I'll wear for years. A definite must-have!
This boatneck sweater is fantastic! The cashmere feels luxurious, and I love how it fits. I can wait to incorporate it into my regular work wardrobe.
This knife has been a powerhouse. It has held up and preformed better than my Shun's which were more expensive.
Grove Natural Italian Olivewood Serving Board Beautiful, hefty, and a great size for serving up to 6 people.
Decent quality but don't love the fit, quality is decent for the price, good material, but don't really love the fit or the gray neckline (though it's not visible so not a big deal).
I love the material on this - soft and cooling! However it closes ties, which are a real pain. I wish they'd go to buttons or a zipper instead.
These earrings are very cute and are priced well, but they are very, very small. I wanted to love them, but based on the photos, I thought that they were going to be a bit bigger. They would be perfect for a second piercing or for a child/teenager. I was looking for something a bit bigger so I am, unfortunately, returning them and am going to try the diamond bars or a pair of the diamond huggie hoops. If you are looking for a dainty, classic, diamond earring, this style is perfect. I was just looking for something larger.
This blanket is a great price, definitely worth the purchase. It has significant weight to it, everyone who has picked it up is shocked by how heavy it is. I love the chunky knit, it allows for comfortable airflow which works perfect with a down duvet. It fits well across a king bed, but is a bit short in length; however, if it was longer I think it would end up being too heavy and pulling off the bed while we slept. I highly recommend purchasing this blanket! Very high quality.
I really wanted to love this — I need a good jacket for shoulder season that will fit and look elegant and far more expensive than it is. This isn’t the jacket. The leather felt cheap and over-treated, the style was boxy but not fashionable. I returned it. I would love an improved design and better quality materials, I definitely have a need for a good leather jacket
