Poor communication & dishonest
It really irritates me to have to write a not so positive review about this business especially after reading what appeared to be glowing reviews from trustpilot. I had the OPPOSITE experience, including being GASLIT about his dishonesty. Note: we were thankfully refunded in the end minus shipping. But here goes…In sum, I commissioned a shield for my organization on 12/27/25. The shield was incorrect (also a caution NOT to use an unlicensed vendor) and was mailed without sending a proof prior as I could have caught the error before he shipped. When I alerted him to this, he asked for a png of the shield and agreed to make and resend a corrected one by 1/16. Not only did he not confirm receipt of the png, he did not make a new shield, nor mail as agreed. As 1/16 got closer with no tracking info, he ignored my messages, but miraculously replied on my due date (that it has not shipped). No apology, explanation or even a heads up that he would not make my deadline. He never intended to make and resend a new shield, yet I mailed the flawed one back (as agreed).All he had to do was admit that he couldn’t deliver versus lie. And the former would have been just fine-that’s called communicating, transparency and having integrity. He writes me on 1/17 that he allegedly started making another shield but the timing didn’t align with my needs. How sway? Because on 1/10 he confirmed in text that the revised shield would arrive by 1/16. No option to upload the texts on trustpilot as additional proof.Do not patronize this dishonest business. Use a licensed vendor with the proper credentials. **Update per trustpilot’s notification of the owners response:**Its’s really sad that this man continues to lie. Instead of owning and learning from his missteps, he continues to misinform even in this public forum. At no point did he indicate that he couldn’t make the deadline. He said, “yes” he could make it. This is in writing. He only refunded me after I asked for one. He’s lucky trust pilot doesn’t allow the uploading of photos or “receipts”. But no worries, there are plenty of additional forums where I’ll provide this cautionary warning with receipts. Stop the gaslighting sir. Update and properly document your processes including a proofing step, and proper timeline with signoffs, and respond to customer inquiries. This is how legit businesses that do custom work operate. *** He’s still at it folks…Show everyone where you communicated that you couldn’t make the deadline? We’ll wait. Maybe you intended to tell me at some point that you couldn’t make it, but you didn’t at all and have NO proof. Again, I could have accepted you couldn’t do it if you TOLD me and moved on, but when you started lying and ignoring my inquiries-that became a problem for me. Instead, what IS in writing is “yes” you could make 1/16. ** this is in response to him telling me to stop using “gaslighting” which he deleted- For your comprehension, a form of gaslighting means you’re trying to make me believe something other than what YOU wrote-as if I’m wrong. Saying you’ll do something and not do it is the definition of a lie sir. And then try to act like you told me you couldn’t do it. You just keep digging this hole… Do better. **in hopes he stops spinning the facts and this story: This guy is a piece of work. He’s edited his responses further with this “once it was clear” rhetoric as if he actually communicated or the truth. Oh, and deleting the accusation that I just wanted to argue. No sir. I was trying to help you but everything took a turn when you couldn’t humble yourself, take accountability and just be honest.Take off the table whether you allegedly told me you could make the deadline or not. The bottom line is if you’re doing custom work, the customer should see and sign off on a proof and any related timeline. The end. And don’t get me started on registered marks, your comprehension of their importance, or your authorization to use...Take it you never learned that the customer is always right… Be well.
A.C.
The Creation and Timing
The timing and creation of these paddles were on point! I have no complaints about these and they were made just how we wanted them. Thanks for the creation and making of these paddles.
Jorden R.Shelton
Very pleased with the product
Very pleased with the product! Couldn’t be happier. Communication top tier throughout the whole process. Definitely more than a 5 star rating.
SR
I absolutely love this paddle!!!
I absolutely love this paddle! It is high quality and gorgeous! Ordering others soon!
Verna Seawood
We were very pleased with our boards
We were very pleased with our boards. Highly recommend this company and glad we came across them. They are super nice and high quality. We will use them again.
Mike Malone
Awesome Work!
Robert,Owner of In The Cut Woods is a master when it comes to wood cutting designs. I ordered a 5ft Zeta Phi Beta, Inc custom designed paddle and received it on yesterday Christmas Eve. When I say beautiful. That’s all I have to say! This brother is awesome.
Korega Zachery
Beautiful Paddle!!
The paddle is so beautiful and i can tell it was made with a lot of hard work! I love the details and designs and will be ordering again in the near future!!
Kimirah Bell
Bowling Tournament Prize
The item that you made for us was very well received from eveyone that saw it. Ours was a paddle with two chapters in my local area on it. After everyone saw the paddle, both chapters tried their hardest to win the paddle. The craftsmanship was amazing and the delivery was quick! I will be sharing your contact info with others.
Alva Benjamin
I made a rushed order and got it in…
I made a rushed order and got it in time to present. The quality of the paddle made was phenomenal! I would highly recommend ITC to anyone needing his services. I’ll definitely be letting people know where I got it from!
joshua brown
Highly recommend.
Highly recommend.
Consumer
PRETTY AND PERFECT
We love our In The Cut Woods paddles. My mom and I are blown away by how beautiful these paddles are - they are exactly what we wanted. Thank you so much for working with us to customize such PRETTY paddles!
Chloe
Customer service was GREAT and product…
Customer service was GREAT and product is BLUTIFUL💙💛
Y Love
Excellent
Quick turnaround. Excellent service. Well packaged.
Mark
Happy Customer!!
Exceptional customer service was provided. Robert demonstrated professionalism, kindness, and patience. He thoroughly guided me through each step of the process. The paddle arrived securely wrapped within the promised timeframe. The woodwork and detail was spectacular!
Herlene Thomas
Fast and worth the money!!!
Fast and worth the money!!!
Ivory
Vision Brought to Life
A Vision Brought to LifeIn The Cut Wood, masterfully brings customer visions to life through exceptional craftsmanship and creativity. Their custom paddles are true works of art—distinctive, eye-catching, and unlike anything else out there.They transformed my idea into a beautiful reality, exceeding every expectation. I’ve never seen a paddle quite like this one, and I’m absolutely thrilled with how it turned out. My daughter cherishes both her 5-foot legacy paddle and her 3-foot intake paddle—they’re stunning keepsakes she'll treasure for years to come.In The Cut Wood’s passion and dedication to their craft are evident in every detail. I wholeheartedly recommend them to anyone seeking meaningful, high-quality custom pieces. I’m already looking forward to ordering more in the future!
Trycennia Dean-Motley
Quality work with great communication…
Quality work with great communication and final delivery!! Will definitely recommend to anyone!!!
Airren Dabney
I love my custom ΑΦΑ my line brothers…
I love my custom ΑΦΑ my line brothers like it as well great quality it’s amazing to look at I highly recommend other people to get a paddle made I got my moneys work🤙🏾
Tyrese Singleton
Amazing Job
In the Cut Wood, did an amazing job completing a paddle for gift. The paddle was fire and I was extremely impressed with the communication and delivery of the paddle. Thank you for creating a dope gift for our Newest Nupe.
Q Price
Hands down the BEST crafter
Hands down the BEST crafter! I would highly recommend! I recently ordered a paddle for my aunt. My aunt loves her paddle so much and each paddle I ordered is very unique!
Sierra Bowie
