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In Car Safety Centre is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.2 out of 5 stars. Last reviewed January 10, 2026.
Brilliant experience today at the branch in Towcester. We made an appointment easily online and arrived to meet Bev who was clearly very knowledgeable. I'd already done my research and narrowed in down to a few seats and Bev was able to explain the differences and suitability for each against our individual circumstances. She was bubbly and down to earth and there was no hard sell. We bought 2 seats and couldn't be happier.
We went to the In Car Safety Centre in Towchester. They were absolutely fantastic. We have a motorhome and a 2yo who is the height and weight of a 4yo as well as a 6 week old baby. We were really concerned about getting them as safe as possible but our set of circumstances were quite unique and the solution wasn’t straight forward. They helped us make use of car seats we already had and didn’t upsell anything to us. They just helped, gave great advice and we left feeling incredibly grateful. We did buy a car seat, perhaps we could have bought it cheaper somewhere else but we would have paid good money for the advice we were given. Thanks team!
Danielle from the Belfast branch was great. Friendly girl, who knows what she’s doing. I just needed peace of mind, as I wasn’t totally sure about my seat base. She also fixed the straps etc on the actual seat. I was never confident that I had it at its safest. So £25 is absolutely well worth it!
We were guided to the Belfast branch by an occupational therapist, as our daughter has special needs and we were looking for a KidsFlex car seat for her.We made an appointment to come see one, and when we got there the display model had been sent to another branch so we couldn't see it.So they measured my daughter and said she was borderline between the size 2 and size 3, and 3 would probably be better to last a lot longer.We were quoted £4100 and were eventually sent a very generic invoice with a single line item "kids flex car seat plus accessories". When I asked for an actual invoice, detailing exactly what we were spending £4100 on I was told their invoicing platform wasn't set up for that (lol what?) and that it would take time.This rubbed me up the wrong way, so in the 2 weeks (yes. It took 2 weeks to provide an actual valid invoice) I started looking for alternative suppliers.It wouldn't be right to name names, but I found a supplier about 100 miles away which listed the seat and accessories at £2500 and had them in their showroom to see.We went down, and tried my daughter in the size 3 which was dangerously oversized for her. The shoulder belts at the lowest setting were nearly 4 inches above her shoulders. Clearly unacceptable. We tried her in the size 2 and she fits perfect, with plenty of room to grow. The size 2 can be specced for up to 75kg so this will be absolutely fine as she grows. The size 3 wouldn't even have fit in our car but of course this wasn't checked. So not only were they £1600 more expensive, quoting a lead time 2x longer than the other other supplier and reluctant to provide a valid invoice, the seat we were special ordering would have been completely unsuitable. I'm sure that would have ended well for us.
Went to the essex centre, sent by our care coordinator, our daughter is 4 with asd and other health problems, although only 4 she is the size of a 9 year old. The ladies at the essex centre found the only car seat suitable for her, due to her height and weight - which is the kidsflex car seat with harness, it's a very expensive car seat. So we managed to vey fortunately secure part funding (£2700)and we paid the rest (£685). Then the marketing manager Catriona contacts me, she explains there's been an 'admin error' and there's another £1500 to pay for accessories!!we were never told about accessories and it was Catriona herself who provided the quote!! And I need to contact charities for this as it's not much for them to find!! I spoke with 3 separate charities who all felt in car safety should honour the quote, in car safety said they will not do this and then decided they won't have anything to do with the seat now, so after all of this a lovely gentleman who also supplies the seat has come forward, and it turns out in car safety was ordering a car seat to big for my daughter, so that has been corrected and turns out they are over charging by at least £1500 if not more as this gentlemen has provided a quote which means there's actually to much money now from ourselves and the charity. Also a lesser wait time for it. Would not recommend in car safety at all, however the ladies at the essex centre were very helpful and very understanding
Bev at the MK Centre was really knowledgeable and helpful to us as we needed an upgrade. Really good service
Fantastic service. I made the mistake of buying with SimplySafeCarseats and their non existent aftercare with the bullying Gabi. NEVER AGAIN.Entering the in car safety centre was like a breath of fresh air, your staff are polite courteous and friendly. They asked a 100 questions to make sure the seat i wanted was correct, and they then fitted it beautifully. I have since been in touch for a little guidance and received a reply with the hour. DO NOT buy your carseats from clowns on facebook, Visit certified professionals and have the seat of your choice fitted in YOUR car- a zoom call is not enough. Ladies, i will be singing your praises to all that will listen. i feel like visiting you guys was a fantastic safety decision for my family. Thank you
My husband, daughter and I visited In Car Safety Center today 07/09/24 to buy a car seat. From the moment we walked in the door until we left, this place treats us like a gold!! We have never been to a place where we felt so welcome. The lady who served us, sorry but I can't remember her name, I know she was alone that day, was very knowledgeable, she explained everything in detail about the seats we were interested in. She showed us how to use the seat in the store and in the car. Her full attention was devoted to us and only us. Thanks to this lady we have a seat that is tailored to our child's needs. Professional and very nice service. Thank you
We went to the MK branch and were so pleased with the service we received. Maisie was really knowledgeable on the seats on offer and took the time to know my son, his centiles etc to ensure he was in the safest seat. She wasn’t sure if he’d need the insert in the seat and tried him in others to ensure he had the perfect fit. Our seat was fitted for us free of charge and he ensure his fit was right once in the car. Cannot recommend them enough!
Amazing service and advice from Maisie in MK! Helped us find a new cost effective new car seat which also happened to be in the sale and my daughter looks really comfortable in it!
Been waiting over a month for the car seat I ordered. Very limited communication. Really disappointed!
Excellent customer service from Maisie and Bev @ Milton Keynes. We had traveled from Wirral to Hemel using our AXKID minikid for the first time, we had issues with the slope of the seat in our car and popped in the purchase a AXKID wedge on the way through. Maisie and Bev refitted our seat with the wedge and gave guidance on where I had gone wrong fitting the seat initially. Baby was much happier and comfier for the remainder of the Journey! Brilliant customer service thankyou.
Outstanding service throughout from ringing for advise to booking an appointment and greeted by the lovely Bev and maisie at Milton Keynes. What lovely lovely people and service. Genuine and helpful to get you the best car seat suited to your vehicle. You could tell they know there stuff! Which then makes purchasing much easier! Thanks a million and to their boss, give them a praise 😀 thanks again. Sophie and millie with the T4! X
We made an appointment to get a car seat for our 8 month old and gave details of what we were looking for and our car model in advance. When we arrived Bev had a car seat ready to show us based on what we needed (a small car with not a lot of room!) She was very knowledgeable about what would suit us best and didn't try and sell us the most expensive model. She helped us fit it in our car so we could try our baby in it. The appointment was very quick and easy, and she answered any questions we had but didn't waste any time with small talk or typical 'sales' chat. Overall a very good experience and I felt like we were given really good advice.
A few weeks ago, we had an appointment with Bev at MK. She was ready to greet us and help us choose a suitable car seat for our situation. She had a fantastic knowledge on the car seats she offered us and helped fit different seats into our car to see if they would fit.She was lovely, kind and gentle with our daughter too who was shy at the start of the experience but soon came out of her shell!Will definitely be going back to discuss options for when she is ready for a high back booster.
Great experience buying an extended rear facing seat today in Milton Keynes as our son is close to outgrowing his infant carrier. We rung to book the Saturday appointment a few weeks ago and were asked relevant questions about his age, height etc. When we arrived, Bev was ready and waiting to greet us, asking if I had any specific seats in mind. She talked us through the differences between each of the seats I’d researched and then tried the most suitable out in our car. She was very knowledgable and confident in the information about the seats. We didn’t feel any pressure to buy there and then and we weren’t up sold the more expensive seats. Bev was kind and gentle with our baby as she strapped him into the seat and helped us feel secure with our decision. We were given time to discuss alone and when we decided on the seat we wanted, the purchase was easy and Bev fitted the seat into our car, talking us through exactly how to do each step. I would highly recommend after our experience today, thank you.
This was such a great customer experience. Really easy to book a slot and have dedicated, focused time. Bev was excellent - took us through all the options clearly and specifically tailored to our baby and our needs. She was so happy to answer all our questions and try out our options - and fundamentally never was trying to sell us the most expensive model or anything we didn’t actually need or want. Totally brilliant start to finish - driving away with our little one happy and smiling in a new seat!
We've been to Milton Keynes In Car Safety Centre twice and had a great experience with Bev as an advisor! She was lovely and gave great advice, no pressure to buy! We liked that you can try the car seats in your own car (and with your own child).
Popped in today as I needed an accessory for my sons specials needs car system. Very friendly and knowledgeable staff have been going here for years always really helpful can’t recommend them enough.
Completely disagree with the review below! I had an appointment yesterday for a car seat fitting and was served by Bev. She was absolutely lovely, had so much knowledge on the products and was eager to help me. I felt confident in her and walked away feeling happy that I had finally found something suited to my needs. Highly recommend and will let all my family and friends know! :) x Thanks again! X
According to TrustPlane, In Car Safety Centre has a 4.2/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/www-incarsafetycentre-co-uk
