If you’re a minority stay out of the…
If you’re a minority stay out of the Brooksville H&R Block office especially the one that has Shawna Stout in it. Also, the one on Mariner and Northcliffe they have no customer service skills. They over talk you, especially the Manager Shanna Stout. She doesn’t do well with customer service or minorities. She has that stay in your lane attitude. She even over talk her superior a very bad experience. I advised that you go somewhere else..
Consumer
I have H&R Block tax software since…
I have H&R Block tax software since 1998 and this year, 2025 has proven to be the most daunting. I usually file by mid February, not this year, all because of Form 4562. According to the IRS, this form was available 26 January of 2026. Why won't Block put it up on the tax software? For me this one form is holding up the whole process. The rest of the software works very well.
skylinerydr
I found an error on my State return
I found an error on my State return. I couldn't fix manually because HR Block had automatically populated the State return data from my Federal return (which was correct) but the onine agents were not helpful after 3 attempts and 3 hours later. I finally called and spoke with a real human being that insisted that there was not any error, but if I wanted it double check by their tax pro it would cost me additional $65 dollars. I said, hell no. I deleted my account and went with another online system and both my federal and state were completed correctly within 50 minutes
J Mielke
DONT WASTE YOUR TIME OR MONEY.
DONT WASTE YOUR TIME OR MONEY.IF THEY MESS UP THEY WILL NOT FIX THEIR MISTAKES....Working with H&R Block has been a full-blown nightmare. We’ve made over five different appointments, not one of the representatives we met with was qualified to help us with what we actually needed done. Every time we showed up, we were either redirected, was ghosted and they no showed to the appointment scheduled, told someone else would need to handle it, or left without any real progress.To make matters worse, they messed up a previous year’s tax return and still have not been able to fix it. Trying to get a refund corrected and get a refund for the poorly done tax return has been incredibly frustrating and drawn out. Communication has been poor, follow-through has been inconsistent, and no one seems to take ownership of the issue.The level of customer service is shockingly low. I would not trust them to handle my taxes again. It is completely unacceptable that I am now incurring additional fees and wasting my time just trying to get them to correct their own mistakes.I would strongly recommend looking elsewhere for tax preparation services.If they mess up on your tax return they will not refund you nor will they be able to fix it and you are left to clean up their mess they made. It's incredible how poorly this company is ran.
Atalie Hamilton
Outrageous charges
Just received my tax return from H&R Block. The HRB rep was very nice but when I saw the charge $485, I expressed my shock! I was told they had to use 2 more forms. That was a $79 increase over last year. Their service is way over priced! This is the last year I'll use their service. Definitely not worth it!
Steven Martin
Slow
Slow, unprofessional, and messed everything up. Do not trust them with your money .
Julie Lyons
Terrible experience. Don't waste your money
I only tried this extremely lousy program because Turbo tax will not run on windows 10 this year. Always used Turbo tax and had great service. I wanted to delay getting a new computer so went with H and R Block. It is not user friendly, and trying to import financial info from my advisor was absolutely impossible. I highly regret spending the $50 on this terrible program.
T. L.
Never using again
Never using again. How the hell you gonna tell me “it takes three to five days for us to send you your refund, we have it, we just have to process it”. But let’s get to before that. You tried to tell me you didn’t get my refund to pay for your dumb fees, one of them I was forced to pay for even though I was filling my own taxes. I told the lady 20 times I had already checked the irs website and told her exactly what I saw before I had to demand a manager because obviously she doesn’t know her job, then the manager admits they do have my money, but it’s gonna take times to “process “. Last time I’m ever using their services
Aly Bré
STAY AWAY FROM HR BLOCK
Terrible experience. Been waiting for the “tax professional” to review my return for daysc only to find out that my return was dumped by whoever “professionall” it was assigned to. Wasted days waiting for a reply. Good thing I went to check it my return was not going to be filed. This company is ridiculous. I will never use them again.
RFA
Lori Kilgore was my tax preparer at…
Lori Kilgore was my tax preparer at Corpus Christi office she was great very knowledgeable and fast and friendly also the front desk receptionist was very kind and helpful Dorothy Salazar
Stark Ind
Waste of money
Had many issues with the app and website, not saving the data I tried to edit, so I had to redo many things. I paid extra for their self employed tax filing option, to get the payment taken out of our refund it was another charger of course, and for Spruce, since they claimed we would get our refund early. But, not the case. Additionally, our card has STILL NOT ARRIVED, and it's been over 3 weeks since it was mailed. Ridiculous. I don't see anything special offered from this company. They just trick people into paying for nothing. I'm going back to Free Tax USA next year. It would have been the exact same had I went through them like I did the 2 years prior, only we would have had about $130 more coming back to us. What a joke. Do not recommend.
Kailie Wheeler
Worst tax product I have ever used
Worst tax product I have ever used. Do not use this one. I needed for add a 1095a to my taxes ref insurance. They never said anything about another form that is mandatory. There is no explanation on how to fill it out and so my "tax pro" told me my return was rejected even though I was able to get all the way through it and no red flags came up. Now I am locked out of it and can't get to my return to fix anything. I don't know if I have to start over again or what.
Tony Coraggio
This Company is a SCAM piece of crap…
This Company is a SCAM piece of crap and I will never be going through them again, and will let every person I know to do the same. I decided to go through H&R Block because they said I could get up to a $4000 cash advance. My refund is over $12,000. They said I have to meet someone to get the advance, file with a H&R person. This increases the cost of filing by a lot! I decided to not use turbo tax as I preferred to just get an emerald card to get bills caught up faster and they did a $1000 advance more. I go in file taxes was charged almost 500.00 mind you TurboTax would have been 135.80 with an advance of 3k! After filing I am told I was declined for the advance! STOP SCAMMING PEOPLE H&R is a piece of crap. They make you come in so they can charge the crap out of you, tell you that you will get a refund advance and then they screw you! I would have gotten a 3G advance instead I get completely screwed, and will probably have my electric shut off, cool no electricity with 5 kids due to your Piece of CRAP COMPANY. I will be going over contract in detail with a lawyer. Screw you. Everyone that got screwed by this please file with the FTC a complaint. H&R Block was literally just fined for deceptive practices 7 million and now they are doing it again. I am filing a complaint if this is not made right immediately. Everyone that gets screwed really need to file. This deception can not continue. I should have never went through them.
Micheal
I wish I could give 0 stars
I wish I could give 0 stars. Their site works great until you have to pay something. They don't give you any information on how to pay your taxes, they don't mail you anything, no links to websites, no vouchers, etc. All you get is a from that has big letters that says 'CLIENT COPY DO NOT FILE'. When you call them you talk to a call center in India. This from a company that reported a NET income of $609.5 million in 2025. I would avoid H&R Block like the plague if I were you. I used them and it has been a horrible experience.
Steve
Horrible incompetent place Selden NY
Horrible place Selden NY. Incompetent people screwed up my families taxes. I wouldn't go here if it was for free. With many other tax agencies around on Google this place is in the cesspool forever. I heard the same concerns about their other locations.
The Man
No SSA-1099
Entered everything, then it wants me to review a few things, one is a SSA-1099. I DO NOT GET SOCIAL SECURITY. So why is it putting that in there? I can find no help for my issue. Then when you do review you have to go all the way back through the whole thing again. What is wrong with you people?
Cindy Haskell Kirkland
I gave them a 1 star because it will…
I gave them a 1 star because it will not take anything less, I arrived for my appointment for 6:00PM at 5:30Pm. Ms. Karen W. came out at out at 545PM and looked at my tax forms and stated that it was a lot of work. she then looks at another client paperwork and says I will do this one because it's easy. She came over to me and stated can I do this one first it will take 5 minutes. It was 0630PM when I complained about sitting there for an hour, Ms. Louise M. came out and look at my forms and stated I am tried and this going to take too long. She than asked a Mr. Sebastion to do it. As Mr. Sebastion was doing my taxes Ms. Louise M., kept coming over interrupting Mr. Sebastion asking him to rebut his system, he stated please I am almost done she stated she did not care she wanted to go home she was tired. I have called the manager of this place for a week straight, left messages with zero result. I have never been treated like this in any business.
jorge paduani
I filed with them this year and the irs…
I filed with them this year and the irs rejected it! I tried to contact the blockheads and the only way I could talk with someone was to upgrade to a more expensive version! Apparently, there is a difference between a 1099 and a ss-1099. Block doesn’t allow you to differentiate between the two and the IRS rejects it if you have taxes taken out of your social security! Block won’t give me an opportunity to discuss this with them! This was my first and last time using them!
David Lamb
NO PEACE OF MIND IF YOU GO HERE
NO PEACE OF MIND IF YOU GO HERE Had taxes done on January 10th and my E-file was kicked back due to my “tax expert” spelling my youngest sons last name wrong and even with giving all my documents needed to see names and spelling. Had to do my own detective work to find anything out and not one “expert” could tell me why it’s taking so long. The kick back then triggered my state return to then instead of direct deposit as I set up and double checked to make sure numbers matched was then sent a check and here it is a week after the state says it’s been issued my money and still not here and now I wonder with the federal even with it being separate entities will it affect it also??? DO NOT GO HERE AND DO NOT WAIST YOUR MONEY AT H&R Block. I WILL NEVER GO BACK AND YOU CHARGED ME 364 for this crap!??? I would like to add that this money is planned for my sons and I to move as we have till the end of this month and this is why I filed early. You do not understand some people are in desperate need of every dollar they can get back so over charging me for this kind of results is wrong and just shows how little H&R Block cares for hard working families especially a single mom of two boys. The only thing the office management can say is “there’s nothing I can do” I WILL NEVER BE BACK!!!! Useless worthless tax experts you don’t even care the amount of no peace of mind you leave me with.
debralee hickok
This application is just clunky
This application is just clunky. Cannot easily navigate between various inputs…e.g. income and deductions. Positive deductions not correct but could not get back to those pages to verify. Painfully frustrating. Went to a different solution. Save yourself time and money. Avoid.
Chuck Haven
