Refuses to delete my account
Despite three explicit requests, Heroku refuses to delete my free account and personal data. This is not GDPR-compliant. Very disappointing and lacking transparency.
Timo K.
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49 reviews
It's very expensive!
It's very expensive!
Lee
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Such a bad handling of subscription
Such a bad handling of subscription. I have to pay, even though I have not used Heroku for about 1 year. I saw a charge on my card and now, when I want to remove the card from my account, they want to charge me another 5$ just to remove my card. Bullshit! And I cannot even delete my account - they are making it hard to leave them. But oh boy will I leave them!!
Marko Hautala
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they deleted our account after only 20…
they deleted our account after only 20 days of notice that payment was default.. and there was 2 weeks of christmas vacations... and only 10 days after noticed of deletion... december 23rd than january 3, deleted... no way to talk to anyone or have the app back on track... we were client for 10 years.. it has cause big arm to our company....
Luc Tremblay-Forest
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Permanent data loss because emails went to spam
I take responsibility for the fact that I missed the payment — I didn’t notice it in time. However, the way Heroku handles such situations is completely unacceptable.The only notifications were sent by email and ended up in spam. For something as critical as permanent account deletion, this is simply not a sufficient or responsible communication channel. There were no in-dashboard warnings, no login notices, no clear last-step confirmation before irreversible deletion.As a result, my entire account — including all apps and configuration — was permanently deleted. No recovery, no backup option, no real escalation path.Suspending an account due to non-payment is understandable. Permanently deleting everything because of a missed payment and relying only on emails that may never reach the inbox is not.This approach makes Heroku unsafe for any serious or production use. Even if you accept full responsibility as a customer, the platform should have basic safeguards to prevent irreversible data loss in such cases.I will not use Heroku again. This experience completely destroyed my trust in the service.
Daniel Wiliński
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We delete all your data for your safety
"To ensure that customer data remains safe at all times, it is our practice to delete accounts, apps and associated add-ons". What?How deleting customer data after a year making it safer? Nonsensical practice, pure madness.I've Heroku account since 2013 and I've enough of it, worrying whether they remove my account on Christmas when I'm on holiday and miss their reminder e-mail each year or not.Just delete it, I don't care anymore.12 years wasted.
kenorb
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DONT USE THEIR SERVICES, ITS A SCAM…
Heroku was once free but now they force tou to insert your card number and take 1$ for verification. BUT then they proceed to take money from your card with no rewson at all, even when you try to cancel the billing they charge you for something you have not used at all!! DONT USE THEIR SERVICES, ITS A SCAM.
kriory xpmprd
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Heroku charges you without any reason
Heroku charges you without any reason, their support doesn’t answer - what a garbage company!
Yishay Yosef
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They charged me for several months even…
They charged me for several months even though I was using the free version... luckily I noticed. They won't even give me a refund.
Eren Turkoglu
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The years is 2025
The years is 2025. Paypal around since 1998, Heruko since 2007. This is sheer laziness and failure:"Heroku is billed via credit card, automatically on a monthly basis. We do hope to offer another payment method, such as PayPal, ACH, wire transfers, or similar in the future." When will that future be, 2256?
David Weber
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Comically bad customer service
Comically bad customer service. Having login issues and haven't heard back for almost a week after repeated emails / follow ups. I can't imagine having to deal with an outage with these guys. User Render or Railway instead.
Thomas Patton
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I wanted to leave zero stars
I wanted to leave zero stars, but I couldn’t. I’ve been changed for over a year from this company because I cannot login to cancel my subscription. Nor can I get any sort of service from their support team. I’ve reached out multiple times with no response. I unfortunately will have to block them from my credit card.
bsdChase H
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Heroku is a scam
I can't login, and they continue to charge me while I can't access the service that I'm paying for.I can't even login to cancel my service or write a ticket to let them know that I'm having this issue.I previously had a ticket open, and they gave me the runaround cause they couldn't resolve my login issue. I asked them to close out my account, and they didn't do it. Now my previous ticket is closed and I'm getting billed while not being able to do anything about it.Complete scam. Insanely disappointed, they used to be a solid service. Don't bother starting up with them.
Michael
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SCAM! Paid $39 for Nothing!
I tried to get a streamlit app working, but the power provided was so small that it would immediately crash even at their "high power" 2x web setting. So I turned off my app, and even deleted it. I couldn't figure out how to end my billing because it was not intuitive at all. You have to delete your credit card to really end it. I came back a couple weeks later and with nothing running at all my bill was $39. I submitted a ticket and they did nothing but affirm this is correct by their standards. DO NOT USE THEM. Meanwhile, I switched over to Railway and been charged $0.30 for an 8gb service that easily runs my app and has done so many time. GO WITH RAILWAY or another alternative, avoid Heroku at all costs because it will cost you more to stick with them. VERY SCAMMY.
Justin Conley
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Expensive but underwhelming in…
Expensive but underwhelming in performance. If you enable it at the end of the month and disable it at the beginning of the next, you’ll be charged twice.It’s a 2 instead of a 1 only because it’s easy to set up
Dmytro Dymarchuk
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**My Worst Experience with Heroku
**My Worst Experience with Heroku: A Cautionary Tale**I never imagined that a trusted online service could turn into such a nightmare. My ordeal with Heroku began when I discovered that I was being charged for services I never authorized. Without any clear explanation or prior consent, my credit card was linked to ongoing billing—a shock that left me both frustrated and betrayed.What made the situation even more outrageous was Heroku’s refusal to remove my credit card information. Every time I reached out to their support team, I was met with vague excuses about a so-called "technical issue" that supposedly prevented the deletion of my card. It quickly became apparent that these were nothing more than feeble justifications designed to lock me into a cycle of unauthorized charges.Despite my repeated attempts to resolve the matter, the company's evasive and unresponsive behavior only intensified my sense of violation. I felt manipulated and exploited by a system that appeared to use diabolical tactics to keep my funds flowing without my consent. The emotional and financial toll of this experience has been immense.Determined to protect my rights and warn others, I have begun taking steps toward legal action and reporting these fraudulent practices to the appropriate authorities. I share my story as a stark warning: be vigilant when dealing with companies that might not have your best interests at heart, and always safeguard your personal and financial information.This experience has been a harsh lesson in the importance of consumer protection and the need for transparency in billing practices. I hope my story helps others avoid falling into similar traps.
AHMED Dahhouki
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Heroku offers an affordable platform…
Heroku offers an affordable platform with useful features, but we've faced some challenges. Frequent updates, often rolled out without notice, have caused our apps to break, requiring quick fixes on our end. Additionally, we were locked out of our first account and had to create a new one, yet we're still being charged for the inaccessible account. While the pricing is competitive, improved customer service and account management would greatly enhance the user experience.
Givona Sandiford
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I got locked out of my account and had to cancel my credit card. Best to avoid.
I got locked out of my account and could not recover it. I tried customer service, and their advice was to LOG IN AND SUBMIT A TICKET. I explained I could not log in that is why I needed help. I could not stop the charges. I even used the account lockout form. Still ended up with them telling me to log in to get support. There's no customer service number. No humans who can do anything but paste in a rote response. "Log in to submit a ticket." I had to cancel my credit card to stop the charges. Absolutely a horrible choice. Makes sense Assforce bought them, they're going to make great bedfellows just taking bit fat dumps on each other's pillows all day.
Chris “MeatStream” Walker
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Scammers
My experience with them when I decided to close my apps on the platform has be nothing short of frustration. They charge you for services or resources you don't have or haven't used. And they won't refund you either. They bill for "other charges" without even explaining what those "other charges" are even if you don't have any apps or services up and running. Please choose another platform that is more fair and more transparent about the bills.I think a class action case must be filed against this company to get justice for all the customers that have been scammed or are being scammed.
Aisik Oduro
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Scammers
Scammers. They keep billing me
Eli Andersson
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