Horrible pans. Don’t waste your money like I did. Everything sticks to them. The company is terrible. When I contacted them they basically told me it was my fault and told me a way to clean them. First off I did not use them incorrectly. Always medium heat and only ever used butter in the pan before adding in food. Everything sticks to the bottom!
Terrible product, and the company doesn't stand behind its warranty. Do not buy. Stick with reputable brands like All-Clad. Non-stick coating is gone in months. They provide a two-year warranty. Attempted to make a warranty claim, and they kept responding with the text below. Tried this method 3 times without success. Then, they said - you must have overheat it - .. no support whatsoever.ResponseYou have a layer of carbonized oil built up on your pan that will create a barrier between the pan and your food. When this happens, you are basically cooking on the layer of burned oil as opposed to the surface of the pan. This layer may not be visible at first but may turn yellow-to-orange-to brown as the layer builds up. This cleaning method has proven to be extremely successful and can be used when you notice staining and/or sticking. Once completed, you may resume normal washing with soap and a soft sponge. Avoid use of abrasive cleaning pads and sponges or washing up brushes as the bristles are also abrasive. We have included our exterior cleaning method as well. Interior:Fill the pan halfway with water and bring it to a simmer for about 2 minutes. Pour out the water and place the pan on a safe sturdy surface. Carefully use a Melamine sponge (Mr. Clean Magic Eraser, our Restoring Sponge or any melamine sponge) and a little plain water on the warm surface to wipe away the food or stuck on oil. This should do the trick.The restoring sponge recommended for deep cleaning is perfectly safe. Our Product Team has tested this product for safety and durability. The sponge contains pores, which when moved around your pan, enables it to grab food and oil particles. Our cookware is coated and sealed and therefore, nothing will leach into your pan. Once the deep cleaning is complete, you may wash your pan as you normally would.
Bought a none stick pan as i was fed up of replacing cheap ones every 6 months. The pan was just like the others very none stick but after a few months it ended up just like the others. I contacted greenpan and they recommended deglazing ie boiling water for 5 minutes. Tried several times, the pan is spotless but unless you use a ton of oil it will stick after a few months. Started using stainless steel now as if i need to use oil i might as well use a proper pan
I cook on med temp (my range is about a 4-5), but with this pan everything would burn. I have the lowest possible heat <3 and the pan still burns everything! Horrible. you shouldn't have to completely alter the way you've been cooking for years to adjust to some company. Make your product better.
I've had 2 Greenpan pans, used them carefully and cleaned them similarly. Within a few months both showed signs of chipping, some areas of coating coming away in areas where not likely to get rough treatment. Whatever guarantee time was supplied when I bought the pans I wouldn't trust and won't look to replace. A waste of money and really poor quality. I'll stick ( excuse the pun )with stainless steel, cast iron or proven quality ceramic coatings.
Useless. Style over substance and performance. Non stick wears of in a matter of months. Don’t waste your money. Buy Salter non stick instead.
##### GREENPAN PANS FAIL WITHIN A MATTER OF MONTHS! GREENPAN IGNORES WARRANTY EMAILS! #####Greenpan pans' non-stick lasts about one month, after which everything sticks. I emailed Greenpan regarding the problem, but they couldn't be bothered to reply. Avoiding warranty claims by ignoring emails shows the true character of GreenPan employees. They couldn't care less if their products fail.
Their return policy is abominable! You have to return anything on your own dime. This can get very expensive especially since pots and pans are large and heavy!
I was gifted a set of Greenpan sauce pans. The ceramic coating on the smaller pan has broken up within 12 months. These were bought in John Lewis but I don't have the receipt so can't return.
They are not just a scam they are thieves I bought Stanley tucci pan, and guess what it was never sent to me. They marked it as sent, however nothing is sent. Ill have to contact the police now. Beware!!
If I could rate less than one I would! Bought the ice cream maker and the housing unit chipped after 3 months contacted the company and customer service said send pictures and I did. Guess what no response! Have contacted a second time and still no response. Don’t waste your money
One of the worst pans I have ever purchased. “Non-stick”? Are you kidding? The most difficult pan to clean I have ever owned. My old stainless steel pans are far superior. Going in the trash!
Everything sticks to this pan, looks O.K but after only a few uses I cannot cope with it. Ruined food - fillet of fish, eggs, poached or fried stick like glue. Back to a cheap pan which doesn't stick. Waste of money wish I had looked at the reviews. I have tried cleaning as recommended but this makes no difference at all.
GreenPan is a scam!! Beware. They're frying pans coating and non sticking siang even last 3 uses. The outer color stained and uncleanable. We handled the pan with kid gloves, used silicone utensils, stored them gently with protective products in between each pan, but the product is CRAP and they know it. 2 weeks in to the purchase I complained and sent pictures and they were assholes about it, not taking any responsibility, no offering a replacement or explanation just reiterating lies about their crappy products! Costco and Amazon should be ashamed of themselves for allowing this crooked company to sell their inferior products through their platforms. They are ripping off customers knowingly with deceptive marketing and lies.
Bought it based on what it said - non stick. Green cooking. Less than a month - everything sticks- eggs break apart, every food is grilled onto the pan...need a replacement already. Never used anything to scratch on it, I look after my pans, exchanged my old tefal that was over 5yrs old to this rubbish. Wouldn't even bother contacting support, by the sounds of it - they dont care. Waster of money if you ask me. Will do everything to tell everyone not to get GreenPan - awful.
Awful experience Non stick pan started to get sticky after a couple of weeksWe asked to replace as we had 2 years insurance and the company is ignoring our emails
If I had known of this company's appalling trustpilot score I would never have bought this excuse of a pan in the first place.I've got a 2.5 year old greenpan pan with a clear manufacturing defect (the handle fell off !!!!) , I don't have the receipt any more (bought from JohnLewis) and they won't sort the problem out.The product is clearly JUNK and they don't honour the warranty, and reply when it suits them.I've got photo's but can't post them via trustpilot
Love the concept, purchased after extensive research and cost vs benefit analysis. Cleaning is terrible. Don't bother trying poached eggs, and only fry them with a decent amount of oil. The only product the company can recommend to remove marks and baked on product releases micro plastics. The opposite of green.The instruction to only cook in a low heat to avoid sticking doesn't actually work. Annoyingly, we also gifted a set to family who have small kids. I cringe every time we visit them....
I originally purchased the GreenPan x Stanley Tucci Carrara White 11-Piece Set from Fortnum & Mason for over £700. Unfortunately, the very first use of the large stockpot resulted in scratches to my induction hob, which was very upsetting. While the smaller pans performed perfectly, the stockpot incident was surprising and concerning.I contacted Fortnum & Mason immediately, providing detailed photos of both the cookware and the damage. However, for several weeks, the matter remained unresolved, leaving me frustrated and unsure of how it would be handled. At that point, I had not contacted The Cookware Company directly, as they were the supplier rather than the retailer, but they became involved through the escalation process.Karen Lennox, Sr. Director of Consumer Services US/EMEA at The Cookware Company, personally stepped in to manage the case. She acted quickly and decisively, offering a full refund and a replacement set from the same collection at no additional cost. The refund will allow me to replace my damaged stovetop, which was far beyond what I expected from a manufacturer.I am confident this type of issue is extremely rare and probably has never happened before with The Cookware Company’s products. Yet, as with any brand or product in the real world, unexpected issues can arise—even with the highest quality items. What truly matters is how a company responds when something goes wrong. In this case, The Cookware Company absolutely won my heart. Karen’s professionalism, responsiveness, and genuine care transformed a stressful experience into one of the most positive customer service interactions I’ve ever had.Interestingly, I could not find The Cookware Company on Trustpilot, but I am confident that GreenPan is one of the brands they manage. Given the exceptional way this issue was handled, they fully deserve recognition and praise for their customer service.Their commitment to resolving the issue fairly, quickly, and with attention to detail showed real integrity. Beyond fixing the immediate problem, they restored my trust in the brand and proved that excellent after-purchase service is what separates a good company from a truly exceptional one.I am grateful for the thoughtful follow-up, the generosity in offering both a refund and a replacement, and the clear dedication to customer satisfaction. The Cookware Company fully deserves this five-star review, and I would confidently recommend them to anyone seeking high-quality cookware backed by outstanding service.
We were interested in Teflon non-stick alternatives. Ceramic sounded good. When I first started using my GreenPan frying pans I was delighted. They were the best I had ever had. But a little more than a year later food started sticking to isolated areas of the finish. I looked up restoration—and tried, but it didn't work. Not even two years' use! SO disappointed.
