I sent my own new frames, just needed lenses
I have to say my new RX lenses took a while to adjust to. Fuse emailed me and asked how I was doing with the new RX. I was honest and said I thought the bifocal was set too low. He sent me a return postage to send it back, so they could fix it. I said I wanted to wait a few more days because I thought I needed more time to adjust. I am so pleased that I waited. I believe they are fine & I just needed time to adjust. Super helpful company & respond quickly to questions, unlike a different online lenses store I previously tried. I will definitely be ordering my Lenses from now on from this company. Debbie Jacobi
Debbie Jacobi
great customer service & great lenses
great customer service & great lensesI was not happy with my first lens, but I chose poorly.They shipped out a replacement as soon as I dropped off the return to the post.I now have two sets of their lenses & intend on purchasing more.
Brad_W
Just got my replacement lenses back for…
Just got my replacement lenses back for my Oakley Prescription Sunglasses. Fantastic and glasses look like new again at a fraction of the cost of new Oakley's. The whole experience was painless and the longest part was the USPS shipping to and from Fuse. Will definitely use them again.
Allan Darling
Got a really good experience
Got a really good service from their team. They helped me to pick up the right lenses for my Oakley glasses. The lenses are pretty good. I've got the ones that amplify the color saturation a bit. I really like it.
Dmytro Tarianyk
Oakley replacement lenses
I've been fan of Oakley shades for YEARS. I discovered the Fuse brand when I needed replacement lenses & found the Oakley factory replacements to be ridiculously expensive. Fuse lenses are top quality which match the Oakley specs 100%... AND they are less than 1/2 the price. I've purchased MANY pair from Fuse. Never a negative issue. Quick delivery, easy process, & great costumer service.
Tony M.
Great Customer Service
I had mistakenly used payment method that was tied to an old address. I quickly emailed Fuse to see if they could correct it and before 6AM CT on a Monday morning the week of Christmas, they had replied and were able to update shipping details to my current address. May be small, but replying when things are very busy goes a long way and it's clear so far that Fuse does the small things well!
Kenneth Moore
Excellent customer service
Excellent customer service, quick warranty replacement and quick response time! Thank you so much!
Jamie Manning
Great customer service
Quick response in addressing my concern/request. Excellent customer service.
Amadeo Lopez
Quick response and sent me the exact…
Quick response and sent me the exact link I needed to order my replacement lenses.
Shawn
The most amazing customer service
I have been purchasing Fuse lenses for about 10 years for my old Arnette Hot Shots. They are exceptional value for money, especially when I consider their free warranty offer which can be claimed even when I do something stupid. Like today. I fitted my brand new lenses and dropped them within a couple of hours scratching up the left side. I emailed to ask if I could purchase a single lens and was told I would be sent a new pair as an I had an old order that I hadn't used the free replacement pair on. I'm in Western Australia and they haven't even asked me to cover the international postage from Florida. Please use Fuse lenses if you have a pair of sunglasses that you love. I will continue to purchase replacement lenses from this exceptional company... Thank you Alexandria for going above and beyond for me!
Kade Storer
Customer service rocks!
Customer service rocks!
Juan
Easiest warranty replacement ever
Easiest warranty replacement ever! Literally sent 1 email and they had replacements on the way! Loved the customer service and lenses. Will definitely be getting more
Kent Warma
Actual Customer Service
Had a Human hiccup, Kayla has amiably resolves the issue. Kudos to Kayla!
Jorge
This is the second set of lenses I…
This is the second set of lenses I purchased, and every experience is great from the delivery to their warranty. I recently dropped and scratched my new lenses and without question they send me a new pair.
Carlos Duenas
Good service with prompt responses
Good service with prompt responses, and a great product. Whenever I need a new set of lens for any my sunglasses Fuse has my my business.
Miguel Ostrowski Miguel O.
Thank you Fuse Lenses
The products and customer service I received from Fuse Lenses were outstanding. I recently had cataract surgery and needed to update the lenses in my Wiley X and Ray Ban sunglasses. I had issues removing the lenses from the Wiley X glasses. Fuse helped me get those lenses installed and my favorite sunglasses back in action. Thank you Fuse Lenses.
Michael McCluskey
Warranty Claim
Emailed in early morning. Received a no-nonsense reply, the same day. They stand behind what they say. Very happy customer here.
JPL
Replacement lenses
I needed replacement lenses and the customer service was top notch! I received a reply right away to my request for warranty. So quick and easy! Would absolutely purchase from this company over and over!
Tara Monroe
Replacement Warranty
Wife accidentally sat on her glasses and snapped the arm off. I emailed customer service and got a reply in less than an hour. Already have the replacement processed in the time it would take most companies to even reply. Great product and customer service is top notch. Other companies need to take notes.
Bob
Great costumer service and fast response
Great costumer service and fast response
Jeremy Lewis
