Customer service is always very…
Customer service is always very friendly!
Amy
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First Tech
4.950 reviews
Last reviewed: Feb 28, 2026Do you agree with First Tech's TrustScore? Voice your opinion today and hear what 3,196 customers have already said.
www.firsttechfed.comMember since Feb 2026
First Tech is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.9 out of 5 stars. Last reviewed February 28, 2026.
Customer Reviews
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50 reviews
10+ years of great service
I have been with First Tech for 10+ years. Their app and website works great. I especially like the feature on the app to select what to do next when a CD is maturing (need to call for most banks). Customer service (phone and online) are responsive and professional. My premier financial representative Eileen is always there for me.
Iris C.
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Excellent customer service
Excellent customer service. All our questions were answered. Our cards were activated.
Rosa Delph
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always helpful and getting it done!
always helpful and getting it done!
Jonathan Harmon
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Super helpful financial representatives
I've been using First Tech for a long time. Fatima and Salina are always ready to help when I need it. They respond quickly and act quickly, ensuring a positive and smooth experience for customers. Thank you so much Fatima and Salina!
Wang
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Since I opened my account First Tech…
Since I opened my account First Tech has been amazing no issues always helpful when I reach out to customer care, the only thing I wish was that I could of had Bill pay and that they offered Early pay but other then that they have been great.
EDWIN RODRIGUEZ
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Hashim Hunaidi is great!
Hashim Hunaidi has always been a reliable contact for all my questions regarding their premier banking program. He provides top-notch service, prompt assistance, and knowledge whenever I have questions. He's a great guy to work with!
customer
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Roe was very helpful and pleasant
Roe was very helpful and pleasant to work with. My electronic IRS form had not shown up in my app nor had I received a hard copy. She submitted the order to replace the form, which I should receive early next week. She also helped me open up a new rewards savings. Excellent work today.
Cheryl
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Give Joshua a gold star!
Talked to Joshua pertaining to setting up new accounts. He was helpful, called the manager to pave the way, and was friendly. All "A"s!
Dennis McCray
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Luba at First Tech
Luba always gives us great advice and options to choose from that fit our needs. We have been clients of First Tech since 2002 and have always received good service.
vanesapolohotmail.com
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The teller She very nice when helping…
The teller She very nice when helping out . Explain everything I need to know. She told me about my reward for one of my credit cards and let me now how to draw the money. Thanks to all the workers of the bank to let me know what to do!
Manu R Kamanda
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Very nice and friendly
Very nice and friendly
joshua share
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Wonderful Support!
I had the chance to connect with Josh T. regarding a fraud charge on my account. Very amiable and patient with me while navigating online banking system; from canceling my card, to filing a dispute. Even in my moments of confusion, or the lag on my computer when I was trying to move onto the next step, his mannerism was kind, and remained so until the end of our interaction. A pleasant note to add was how informative he was about my savings accounts and what their perks were if I managed them differently. A great reminder, thanks so much Josh!
customer
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Chelsi is the best her positivity made…
Chelsi is the best her positivity made my day
Averi Rhule
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Daniel Gouvria is a great agent
Daniel Gouvria is a great agent, always there to help. Happy with his service
Alvaro Marco Vila
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Thank you!
Jake Stone was always available via email, helped me get set up as someone new to the U.S with personal and shared checking accounts, and a credit card. Super responsive and made this process so smooth. Thank you Jake!
Olha Wloch
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Mike was fantastic!
Mike was fantastic, he was through in explaining what was going on with my pending urgent transfer request. I am not computer savvy or experienced with transfers and I truly appreciated his time and patience. He even made himself available to me incase I got confused again. That in itself made me feel appreciated. It all worked transfer is complete! I've been with 1st Tech for over 30 years, love them! Thank you!
Martha Florez Diaz
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Daniel Craun was helpful and efficient…
Daniel Craun was helpful and efficient in dealing with my tax document issues. He also suggested an investment opportunity that was very useful. Thank you!
Ellen
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Cara was a pleasure to deal with and…
Cara was a pleasure to deal with and answered all my questions. She made the process of finalizing a loan and setting up a new count sound very clear with step by step help. I'd recommend this credit union!
Irene
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Victimized twice
I had unfortunately fell victim to cyber-criminals, which left me responsible with several personal loans I could not readily repay. I found a credit agency that negotiated with these lenders to settle my accounts in a reasonable manner, since my situation dire. All settled and I began payments plans - except 1st Tech. They would not negotiate at all - demanded their money and took me to court. They lost the first round and took it to higher court, but we eventually settled because they were forcing me to pay THEIR legal fees too. So, this broke victim of crime - me - got treated like the criminal through this entire process with 1st Tech, and I owe even more to them now than when I originally took out the loan. I get it, people are responsible for their actions (especially financial) but consider the circumstance and learn about your customer before screwing them over. I do not recommend this company.
James Vargo
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Cite this page
According to TrustPlane, First Tech has a 4.9/5 rating based on 50 verified reviews as of March 2026. Source: trustplane.app/company/www-firsttechfed-com