Extremely poor Customer Services, Return Policy, Size and
I ordered a pair of kids’ shoes from Fila online (Order: [add order #], Date: [add date]). The size was incorrect, so I submitted a return request the next day. I paid for the return postage—which was about 50% of the shoe price—and attached photos showing the shoes in brand‑new condition (only tried for size, no wear).Fila later claimed the shoes were “used” and in bad condition, refused the refund, and said they would send the shoes back to me—which is no use because the size doesn’t fit. I’ve effectively paid for the shoes and the return postage and received nothing in return. I even provided my original photos, but they refused to accept them.This is extremely poor customer service and very disappointing. Based on this experience, I won’t be buying Fila products again.
Naveed Hashmi
Extremely poor Customer Services, Return Policy, Size and
I ordered a pair of kids’ shoes from Fila online (Order: [add order #], Date: [add date]). The size was incorrect, so I submitted a return request the next day. I paid for the return postage—which was about 50% of the shoe price—and attached photos showing the shoes in brand‑new condition (only tried for size, no wear).Fila later claimed the shoes were “used” and in bad condition, refused the refund, and said they would send the shoes back to me—which is no use because the size doesn’t fit. I’ve effectively paid for the shoes and the return postage and received nothing in return. I even provided my original photos, but they refused to accept them.This is extremely poor customer service and very disappointing. Based on this experience, I won’t be buying Fila products again.
Naveed Hashmi
my personal choice of sport clothes
my personal choice of sport clothes. actually that's my favourite brand
Savino Angelo
my personal choice of sport clothes
my personal choice of sport clothes. actually that's my favourite brand
Savino Angelo
differetnt clothes
all my family goes here to buy stuff, we are not limited in choices, whether it is a big t shirt for my husband, or some sport shoes for my kids, all can be found here. Quality materials and different sizedLast time we got a backpack, it was good one...Just wish for lower pricese, otherwise a bit high for us...infaltion even here can be seen, but still it is a good
Stuart Leer
differetnt clothes
all my family goes here to buy stuff, we are not limited in choices, whether it is a big t shirt for my husband, or some sport shoes for my kids, all can be found here. Quality materials and different sizedLast time we got a backpack, it was good one...Just wish for lower pricese, otherwise a bit high for us...infaltion even here can be seen, but still it is a good
Stuart Leer
good sport clothes and other items…
good sport clothes and other items here, prices are fine, not biting actually...tho sometimes quality can be better
Joost Coret
good sport clothes and other items…
good sport clothes and other items here, prices are fine, not biting actually...tho sometimes quality can be better
Joost Coret
No Refunds on Defective Product
I bought the Disruptors and they broke after about 5 months, leaving a piece of sharp plastic digging into my foot whenever I took a step. But my main issue is that when I reached out about a refund due to poor quality, I was told that they aren't issuing refunds at all right now because they are restructuring the company.
Laura
No Refunds on Defective Product
I bought the Disruptors and they broke after about 5 months, leaving a piece of sharp plastic digging into my foot whenever I took a step. But my main issue is that when I reached out about a refund due to poor quality, I was told that they aren't issuing refunds at all right now because they are restructuring the company.
Laura
swimming googles
i bought swimming googles here, nornal qualiy,
Olaf Zajac
swimming googles
i bought swimming googles here, nornal qualiy,
Olaf Zajac
Fila Nero white
I'm wearing Fila Nero white (snowwhite) for the second season. There's no wear and tear from walking. I've washed it 10 times without any negative consequences. It's a great option for walking around the city. My feet don't get tired. However, there are scratches and abrasions on the rough terrain.
Dima S e
Fila Nero white
I'm wearing Fila Nero white (snowwhite) for the second season. There's no wear and tear from walking. I've washed it 10 times without any negative consequences. It's a great option for walking around the city. My feet don't get tired. However, there are scratches and abrasions on the rough terrain.
Dima S e
Appalling quality kids runners
Bought kids fila runners on special for $50 originally $100. After 1 day wear the black on the wedge either side of the outer sole rubbed off and looked like they were old runners. 1wk later the tongue at the front came away from the runner! Appalling quality expecially at that price! Will not buy again
Anonymous
Appalling quality kids runners
Bought kids fila runners on special for $50 originally $100. After 1 day wear the black on the wedge either side of the outer sole rubbed off and looked like they were old runners. 1wk later the tongue at the front came away from the runner! Appalling quality expecially at that price! Will not buy again
Anonymous
Poor quality, sole not glued
We are a repeat Fila kids sports shoes buyer because our experience shows that Fila shoes are durable and withstands the daily school demands. However yesterday, my younger son went home with both his shoes broken. The rubber sole came off from the leather body of the shoes. It is very disappointing that this happened. This pair was bought with another pair for my older son but still in the box, so can't comment if the problem is systemic. However this problem is totally unexpected. My kids normally outgrows their Fila shoes but now we have to prematurely buy a new pair. Very disappointing.
Rica
Poor quality, sole not glued
We are a repeat Fila kids sports shoes buyer because our experience shows that Fila shoes are durable and withstands the daily school demands. However yesterday, my younger son went home with both his shoes broken. The rubber sole came off from the leather body of the shoes. It is very disappointing that this happened. This pair was bought with another pair for my older son but still in the box, so can't comment if the problem is systemic. However this problem is totally unexpected. My kids normally outgrows their Fila shoes but now we have to prematurely buy a new pair. Very disappointing.
Rica
"Inability" to retrieve gift card and…
"Inability" to regenerate lost gift card yet you confirm the gift card exists. And have a deadline for it's usage.Company restructuring has lowered quality of the shoes, and how they treat their customers. I'll be donating my FILA joints.
Tizzy
"Inability" to retrieve gift card and…
"Inability" to regenerate lost gift card yet you confirm the gift card exists. And have a deadline for it's usage.Company restructuring has lowered quality of the shoes, and how they treat their customers. I'll be donating my FILA joints.
Tizzy
