Keisha went above and beyond and kudos to Connie
Keisha went above and beyond meeting our sudden urgent need. She moved compassionately, quickly, professionally and effectively maneuvering through a process requiring several hours. God bless Keisha in the Beaumont office for her tremendous help. Special kudos to Connie in the Vidor office (proven to be the epitome of an super, A+ rated employee throughout many years) who first directed us as to what we needed and how to accomplish our sudden need.
Happy with BookIt.com.
good communication
As a person who values communication, I can undoubtedly say they are no.1. Very Helpful when in need.
Emmanuel K. Chebon
Amy Rice was a life saver.
Amy Rice was a life saver.. She took her time and helped me with my issue..
Kaylynn McClelland
basic experience not top notch
basic experience not top notch
Emran Shah
Jada
Ms. Jada was so amazing and related to everything I needed! Thank you so much 😊
Terrelyssa
Amy has come to my rescue
Amy has come to my rescue, not once but twice! She has maintained professionalism with a side of sensitivity, kindness, reassurance, and most of all, she has tremendous customer service skills.
Sheila
Keisha was amazing
Keisha was amazing. She helped and was patient with me. I value all employees at DuGood Credit Union. Thank you
cristi smith
Amy was absolutely wonderful
Amy was absolutely wonderful! She was so very kind and helpful! Such a pleasure to work with her!
Andrea Boutin
Very friendly and willing to help when…
Very friendly and willing to help when I need assistance. Always have a smile when you enter the building.
Rosa
Always helpful when I need help
Always helpful when I need help. The professionalism and kindness is why I will continue to bank here. Jada(most likely spelled wrong, that was the problem getting in my account originally 🙃) was awesome and had the problem resolved quickly!! Thank you!!
Kristin Mora
Jada was incredible and so nice and…
Jada was incredible and so nice and sweet I highly recommend her for your banking needs. So glad she helped me with opening an account when another for was rude about it telling me I wasn’t approved for an account with them Jada reassured me she’s incredible.
Alesa Campbell
I just need it
I just need it
Michelle Leary rose
Kiesha in Member Services 🌟🌟🌟🌟🌟
Kiesha in Member Services was very knowledgeable and helpful. Kiesha explained things to me in detail regarding a charge I was disputing on my debit card.
Katrina Morgan
Great customer service
On Tuesday 12/23 around 11:15am, I went to purchase a money order from The Vidor, Texas drive through. I had asked the young lady helping me if they sold stamped envelopes? They didn't, however she found a stamp and an envelope and gave them to me with a Merry Christmas wish. Although this may seem very minor, I am recovering from a leg reconstruction surgery and do not get out well or often. This act of graciousness by said employee meant taking a load from me. She was very polite and professional as well. I called for her name, however I was only able to leave a message. This employee at The Vidor location made a person's day today. I do not want to underscore the relevance of her actions. She made my morning of running errands much more accommodating. Thank you from a long time credit union member. Your act of kindness was and is very appreciated.
Larry
David Brown is an absolute legend
David Brown is an absolute legend! He went above and beyond to accomplish his goal and take care of myself and my families financial situation!I was looking to cut my time with DuGood short and move to another financial institution and through David’s amazing customer service I will stay a client of DuGood for more years to come! God Bless and Merry Christmas!
Cody
DuGood member service staff
DuGood Customer Service Staff , Beaumont , TexasHigh quality service from Ms. Mary the switchboard operator and the entire staff of the service department. Reliable , well mannered and smart.
G. Sanders
Tennile Ramsey showcased excellence!
Tennile Ramsey showcased excellence & ambition during our phone call. I had struggles with my reward account. She assisted me throughout the entire process & also further supported me that wasn’t required. Due to this, I was able to get my reward points increased through her knowledge as well as gain access to the platform. This consistency and effort showcases her true dedication to the mission of the organization and the community.
Jasmine B
Very good service was kept informed…
Very good service was kept informed throughout
Richard Meechan
She is always able to find a way to help!!
While this is not my first time calling dugood!! this is my first time giving a review.. Jada has always been very helpful and very patient with me. She is a life saver she always finds a solution to a problem. Thank you so much for your help!!
Jaime
DuGood Credit Union
Hi Jaime,
Thank you so much for taking the time to leave a review! We're thrilled to hear you enjoy working with Jada. She's such a wonderful asset to our team, and we'll be sure to share your review with her. It will mean so much! Thank you again for the kind words. It's an honor to serve you!
My experience was so wonderful due to…
My experience was so wonderful due to the help of the amazing Jada Needham. She helped me start my account with no issues and was able to help get my online banking started after having a few issues. I appreciate her support and responses in a timely manner and I would recommend her to anyone I know.
Emily
DuGood Credit Union
Hi Emily,
Welcome to DuGood! We're so glad you've joined our credit union family - and that you've gotten to know Jada. She's such a wonderful asset to our team. We'll be sure to share your review with her. It will mean the world!
