Delima Vision is the worst bus service in Malaysia!
I work in a travel agency, and I booked 4 tickets for my family to Singapore.They missed the first ticket because they were only 15 minutes early and they didn't let them enter. Okay, understandable. I booked 4 tickets again for the next day.Second day, they went on time, checked in through Malaysia immigration and was scanning passport again at Singapore immigration. When they got out, the bus already left!!!They clearly know who they had on board but they left their passengers because Singapore immigration wasn't fast enough?? I suggest to never buy tickets from Delima Vision ever again
Rakibul Hossain
Don't use DELIMA buses
I am writing to complain about a very poor experience with your bus service.The departure was delayed by more than 30 minutes with no clear explanations provided. During this time, the boarding gate was changed without proper communication, and passengers were incorrectly informed that the bus was scheduled for 10:30, when such a departure does not exist. Our tickets were clearly for the 10:00 service.In addition, the driver’s behavior was extremely unprofessional, rude, and inconsiderate towards passengers, which made the situation even more unpleasant.Due to this experience, we cannot recommend using delima services and expect this issue to be reviewed seriously.
Elena Guillen
Today's journey was terrible
Today's journey was terrible. I booked my ticket online on December 2nd, 2025, for a return trip on the 8th. The bus was about 10 minutes late, and the driver was rude. When I asked him about my 5A seat reservation, he said it was already taken by another person in TBS. We clearly booked in advance, is that even true bus seat can anytime changes ? This was a horrible experience. Hopefully, this is the last time I'll ride with this bus company…
carol yap
Arrogant indian driver
Arrogant indian driver. Dont allow passengers to go to toilet. Melaka sentral to TBS
russell wong
The bus was delayed for one hour
The bus was delayed for one hour. The schedule i bought is 11am but the bus arrive 12noon. And then already delayed but the driver drive the bus slowly caused arrived time too late from the estimated arrival time
Rukawa
Complaint Regarding Delima Bus Service on 06 July 2025 (12PM, Melaka Sentral to Singapore)
Dear Delima Express Team,I am writing to express my deep dissatisfaction with the service I experienced on 06 July 2025, on the 12PM bus from Melaka Sentral to Singapore.The entire journey was poorly managed and extremely frustrating. The driver made three stops during the trip, but only one was for passengers to use the toilet at an official rest station. The first stop was unexplained—he got off the bus, but no information was given to us. The third stop, shockingly, was by the roadside near JB where the driver got off to buy his own food, while passengers remained waiting inside the bus. This was highly unprofessional and unacceptable.The most ridiculous part came after we cleared Malaysian immigration. We waited at least an hour in the bus because one passenger was missing. However, during that entire time, the driver did absolutely nothing to address the issue. It was only after 30–40 minutes that he began counting luggage, claiming there were 13 bags but only 12 passengers, assuming the extra bag belonged to the missing person. Eventually, the passengers themselves got down and recounted the bags, confirming that there were actually only 12 bags for 12 passengers—meaning we waited an hour for nothing.To make matters worse, despite a smooth immigration process on both sides, what should have been a 3–4 hour journey took 6 hours. I left Melaka at 12PM and only reached home in Singapore around 6PM.This experience with Delima was extremely disappointing, disorganized, and a clear lack of professionalism from the bus crew. I sincerely hope this issue is taken seriously and that action will be taken to prevent such incidents from happening again.I look forward to your reply and explanation.Sincerely,Augustine
Guss Green
Old bus
Old bus. A lot of noise inside and not comfortable.
giovanni femminella
There are cockroaches at the sides of…
There are cockroaches at the sides of the bus. Horribly disgusting!!! How can this be accepted???
Harada
BUS VNW8299
Bus driver talks so rude to me. Such a bad attitude. He didn't open the bus locker for me to keep my luggage. He said that siapa suruh lambat? Actually I just arrived on time. He asked me to put at my seating place. He restricted the passengers to not eat in the bus. He stopped his bus to check who eat in the bus and wasting the time. I don't recommend this bus. Paying high and the services so poor. Cannot charge phone even they provide charger pod.
Tushanti Ganendran
This bus very late
This bus very late . Everytime it's delayed 30 mins to 1 hour
Suthager Pandiyan
NDF 6217 THIS BUS DRIVER WAS TALKING…
NDF 6217 THIS BUS DRIVER WAS TALKING RUDE AND I WAS ASK WITH DRIVER IF THERE HAVE KAWASAN REHAT PLEASE STOP I NEED TO GO WASHROOM THAT GUY WAS RUDE AND TALK LIKE TAK BOLEH SAYA PUASA I REALLY DONT KNOW THIS IS WORST EXPERIENCE
Deenakaran J.R
choose other options. This bus service is bad.
The bus is generally comfortable bit the driver has bad attitude. 1. stop for more than 20 minutes at Yong Peng stopover. Sidai orang ke bro???2. No curtesy to inform passenger during stops .eg. Malaysia/Singapore immigration. Some paasenger is a first timer travelling to Singapore by bus. He just shouted cop passport! cop passport. A foreigner didnt understand what he is saying! and he just keeps shouting. Please change your driver/or train them well if you wanna sustain in this industry!
Hazie Haris
Rude Indian Bus Driver
Encountered a very rude Indian bus driver on my way back from Melaka to Singapore (8.30am-12pm). He spoke rudely to a few passengers when they stood up in the bus to check something. He played his Indian music very loudly in the bus. He kept holding his mobile phone while driving on rainy day. On and off he would tear open biscuit wrappers to munch during driving. He is a very risky driver and I sincerely hope that the company would look into the matter seriously.
wendy tan
They sell more tickets than seats
This company sells more tickets than they have seats available. I got on the bus and my seat did not exist. Was told to go off the bus and then got the information that I had to go to a counter to get a refund for my ticket and get a new ticket. I had to get a more expensive ticket from a different company and had to wait SIX hours. SCAM. Avoid at all cost.
J. Joosse
This is the second time I got the same…
This is the second time I got the same bus company as I did not expect and I was asking driver to open spare room for my big bag, he don’t even look at me till I am speaking out loud then he was angry been very rude alao he drive the bus out of platform while passenger standing not yet ready highly should be improve and such a bad manner Also very annoying as he always open his music too loud he should put ear phone on
Nat Chai
Rude driver
Rude driver. Indian guy. Johor to Malacca . 16 November 2024, 7 am . Speak rudely, act gangsterish. For what? No manners at all. I was asking nicely.
Passenger
The worst bus
The worst bus. Dont ever think to pick this bus. 28/8/24 Bas from Melaka Sentral to TBS delayed almost 30 minutes. When the bus comes, the driver shouted. Please dont develop this company in Malaysia.
alex johnson
The aircon is not working while we are…
The aircon is not working while we are on the way to Melaka. The driver did not even advised us about this prior boarding. It's so hot inside the bus.
Maria MT
Rude driver
Rude driver. He shouted not to bring food and eat at home. MKL 17. Melaka sentral to Tbs. Please educate your bus driver with manners. please take this serious because most of the reviews about rude driver. My first and last unpleasant trip with Delima. i would not recomend this bus to others.
falinaz fuji
Bad and rude driver
28/6/2024... 7am bus from jb larkin to melaka sentral ... Very bad experience.. driver very rude... Before going in the bus he accusing us of bringing food to the bus even though we told him we are not bringing any food... Then he was shouting to other passengers as well... There we an elderly women with just a bottle of mineral water but he were very rude and talking very loudly to her saying make sure dont make dirty n dont spill the water because 'U PEOPLE ALWAYS MAKES DIRTY'... then he still not satisfied with us and he approach us again when we were in the bus and said to us again "I KNOW PEOPLE LIKE U OR I KNOW U PEOPLE ALL LIKE TO SIT BEHIND THEN WILL THROW SAMPAH EVERY SIDE OR BEHIND OF THE SEAT.... How can a driver say that to a passenger.. we already told him multiple times that we did not bring any food but he keep on harassing us... And then there comes another passenger who brought some mcdonald but he talks properly to her because its his race... He is so racist... Worst experience ever.. delima u need to take action bout this.. this indian man does not fit to to this job...
Jamie DS
