Great Product, Horrible Costumer Service
I signed up for a trial account and had set a reminder to cancel before being charged. Unfortunately, there was an overlap between two accounts. I successfully cancelled one, but missed cancelling the other, which resulted in being charged for an annual subscription that I do not need.I contacted customer support immediately on the same day the annual charge was processed. I had only used the service once during the trial period and had not used it at all after the paid subscription began.Despite this, my refund request was denied. The response stated that the subscription details and pricing were clearly presented during checkout and that completing the purchase required agreement to the Terms and Conditions.While I understand company policies, refusing a refund on the very first day of a subscription, especially when the service has not been used, shows a lack of flexibility and customer goodwill.Even if I require translation services in the future, this experience makes it unlikely that I will return. Policies matter, but how companies handle honest mistakes matters more.
Eva K. Peters
Awful customer service
Awful customer service. Buggy, broken platform. I am not even about to contact support because their contact page is broken. Terrible company, AVOID
Jay
Horrible AI translation and no refund
Horrible AI translation and no refund. I tried using Deepl Ai translate for a Chinese document and it ended up being horrible, the translated text was off topic and unnatural. I requested a refund and was denied.
leo
Low quality translations
I have used deepL for a couple of weeks, I subscribed to a plan that costs about 10 euros a month. After just a few translations I realised the quality is really bad. A friend of mine who received a document asked me "this translation is really bad, do you need help?" She didnt know it was a robot-translation. I could accept 10 euros a month for good quality, but I have already reached the character limit for one month, and unlimited costs like 30 euros/month. Its not worth it, at all. I see others here also comment the quality has declined, obviosly because of more integrated "artificial intelligence" instead of human intelligence.
Arne D
Ridiculous
Premised that, in the few hours after activating the monthly subscription, I don't think I've translated or attempted to translate the 300,000 characters that are declared as the maximum limit. As they are saying me by asking ''for an update'' in ordere to work with the tool.The pricing is excessive, and the restrictive monthly limits make it worse.Any professional knows that workload fluctuates — some months are intense, others are lighter. Designing a service around the assumption that usage will be identical every month shows a complete misunderstanding of how professional work actually functions.Imposing limits at this price point is already questionable. Making those limits rigidly monthly, with no flexibility or rollover, is simply indefensible. It is ridiculous.For what is being charged, the structure feels fundamentally misaligned with the needs of the very professionals it claims to serve.I cannot recommend this service.
Wood Warbler
Disappointing development
I used it for a long time, but in the past half year or so it got progressively worse, by multiple overlays that must be clicked on, until someone can translate something. And now one has to pay for the service, so it is back to other translators.
Christian Muck
My wife was charged for an annual DeepL…
My wife was charged for an annual DeepL Pro subscription in December 2024 and 2025 that she did not knowingly authorize. DeepL claims a free trial was initiated and automatically renewed, but they were unable to provide verifiable proof of my consent (such as IP address or confirmed acceptance).Despite refunding the identical charge from December 2025, DeepL refused to refund the 2024 charge, citing internal policy and elapsed time.I recently escalated the matter through EU consumer and the protection channels, including the German Verbraucherzentrale, due to the lack of resolution.
David
Non-sense generated translations
I recently subscribed to DeepL Pro for use with Trados Studio 2024, for Chinese-to-English assignments. My decision was based on the fact that my client already relied on DeepL as well as the overwhelmingly positive online reviews. However, I soon discovered that most of these reviews actually referred to the free online version of DeepL, not the paid Pro subscription.Unfortunately, the translations generated by DeepL Pro via the Trados API have been extremely disappointing—reminiscent of the early days of Google Translate, when output often made little sense and could even be unintentionally comical. In fact, the quality is not far removed from what the original web-based beta of Google Translate produced back in April 2006. I experimented with the only available setting—"Formal," with the options "Default," "Less," and "More"—but none of these made any noticeable difference in translation quality.Here are a few minor but telling examples:• "Venezuela" was translated as "Commission."• "China-Venezuela" became "China and China," "China-Commission," or "Sino-Chinese."While these errors can be manually corrected in short projects, they become unmanageable in larger projects spanning over 100 pages, making it more efficient to retranslate everything from scratch rather than rely on DeepL.It’s extremely disappointing that a paid service delivers such poor results, especially when the free version is far superior. The whole point of using AI translation tools is to streamline the process, not to create more work.On Monday, I plan to contact my DeepL account advisor in the hope that there’s a solution to improve the quality of the generated translations, or I will have to cancel my subscription.Best,Joaquim
Joaquim Ferreira
Getting worse and worse
Getting worse and worse. Desktop app is awful right now. Very slow.
Bl0ck154
Excellent tool in different languages…
Excellent tool in different languages and quite precise an analysis I need to improve my task.
Stefan Bogdan Barenboim Salej
I hope you have banned not only Russia…
I hope you have banned not only Russia but also Israel and USA? What I am saying - language is not something what belongs to you it belongs to nations and was long before you have written your code. But you are someone who restricts access to it. But it is also ok, since there are many other online even more powerful translators. Blocked the region once, block it forever!
Kunde
DeepL It Is Worth It
I have used DeepL for about 8 years now, I used it on and off depending on the work I have to complete. I do like the fact that you can upload documents and the translation comes back in minutes. It saves me time and all I have to do is review and make my own changes to the projects.
Perla Barker
For me it is the perfect translater
For me it is the perfect translater, thanks
Gianni Hotz
Translation of texts with other scripts
I translate a range of texts into different languages: easily with DeepL. In addition to common European languages, languages with other scripts are also included - and can be used without any problems.
Barbara Weber
The quality of translations has been…
The quality of translations has been improving constantly, even for difficult themes, e.g. philosophical themes. Years ago, I did not believe that such progress is possible.
Martin Papp
My experience using DeepL
I usually use DeepL to translate things I need translated. From what I could notice the trabslation were always good and the web app/mobile app is easy to use
Celee
I cannot use it because there is no…
I cannot use it because there is no Croatian included and since I translate three languages in and from Croatian, it is useless for me and this is the only translation machine that doesn't support Croatian, but supports some other Slavic languages like Slovenian.
Eliana Geržević Macan
Weak API and the best file translation
- can’t add a deposit up via API, and the API is quite expensive;- the translation quality is sometimes worse than GPT 5.2;- the best at translating files (PDF, Word, etc.).
Vladyslav Fomin
Praise for Deeo L
Dear Sir / Madam, I use Deep L to correct my mistakes. I have a fairly good understanding of Spanish but my spelling for example needs a lot of attention, hence my use of Deep L. DL is good, no doubts about it, carry on your good work
Wil Nor
Invaluable app
I couldn't do without it since I moved to Spain 3 years ago without knowing the language. DeepL has helped me in all aspects of my life, from legal issues, health visits and just regular shopping. Fantastic!!
Coral
