Embarrassing
This union is an absolute embarrassment, coming in and talking lies to employees then denying when they get called out on it. Also never call me a “Comrade Bestie” 🤣 shambles.
VoteNo
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The Communications Union
1.238 reviews
Last reviewed: Mar 3, 2026Do you agree with The Communications Union's TrustScore? Voice your opinion today and hear what 44 customers have already said.
www.cwu.orgMember since Mar 2026
The Communications Union is an online company. Based on 38 reviews on TrustPlane, it has an average rating of 1.2 out of 5 stars. Last reviewed March 3, 2026.
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38 reviews
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My experience with the Communication Workers Union (UTAW) has been extremely disappointing. From the outset, the support has been far from helpful. Representatives don’t seem to know what they’re doing, despite the company claiming they receive “high levels of training”.Basic support… the kind you’d expect a union to provide, just hasn’t been there. I was given false promises and reassurances that things would be handled, but nothing meaningful ever materialised. When you join a union, you expect them to have your back. Unfortunately, that hasn’t been my experience at all.There also seems to be a tendency to claim the wins of other unions when it suits, but not to recognise or take accountability for mistakes when things go wrong. That imbalance says a lot. P.S. If you’re going to campaign for people to join the union, at least have the decency to spell things correctly on your posters and actually have answers for those expressing genuine curiosity, rather than responding defensively. 🫠
Serolod
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Terrible union
Terrible union. No morals and think its ok for their members to be assaulted at work
MissD
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I had a tribunal arranged but didn’t…
I had a tribunal arranged but didn’t get that far purely down to an extremely dishonest Union Rep. When he forwarded my documentation to the union legal team for them to consider he decided to leave some important documents out and even invented a damaging introductory statement which alone gave me no chance. I made this known to all parties including the head of CWU Policy at the time (2 years ago). Not surprisingly none of them had the balls to reply so the CWU still to this day have a ‘bent’ rep working for them and don’t seem to be bothered one bit. I paid into the CWU for 16 years and all I got for it is garbage representation and false statements made against me to help the opposition (which included another CWU rep)! I would tell any new postie who is considering paying subs to CWU to not bother and keep their money as they will not do their job when needed. By the way, although I am settled in a new career now I will have no hesitation in talking about my disgusting experience with any CWU person. I have nothing to hide but they surely do.
Mr Robert Stead
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Wincanton Screwfix negotiation.
I have chosen not to join this union but they are negotiating my pay rise at Wincanton Screwfix, this situation has been ongoing since March 2025 and should have been implemented in April 2025, as of January 2026, not one offer has been balloted by the membership and the communication with the workforce has been appalling, with more interest in union recruitment, the workforce morale as you would expect is rock bottom, with massive detriment to production, very,very poor communication for the communications union.
Mrs Purchase
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Appalling union
Appalling union. Sold us out in 2023. Ward and Fury should be long gone but on their huge salaries they won’t. Don’t waste your money on subs you get nothing in return.
Ron Jenkijns
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Do NOT waste your money joining this…
Do NOT waste your money joining this union. Absolutely useless. Especially the South Yorkshire branch. I echo almost every comment on here. I contacted them after being a paid member for over 5 years as I had a dispute about returning to work after maternity leave and being discriminated against. They NEVER answered the phone, no matter what time of the day you called. Even if you left a voicemail it was 50/50 if they’d get back to you. They gave me no support or advice about my issue. They didn’t challenge my employer when they gave me a very unreasonable outcome to my issue. After my initial meeting with my employer, we were supposed to be in contact about next steps, and the union member started reading all of my text messages and ignoring them! They’re very clearly out of their depth and it seems like they only have 1 or 2 people working there. Ridiculous. I cancelled my membership via email with an explanation as to why, and they didn’t even acknowledge my reasoning or apologise. Bizarre. Fight your own corner because they definitely won’t.
Louise
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Do not bother joining this union
Do not bother joining this union, they are useless. If you find yourself in need of them at a tribunal don't expect to win.You will find your case badly mishandled and will stand no chance of winning as long as they represent you. Their legal department cannot even be bothered to respond to emails.
Simon Moore
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Found out a person who bully and lied…
Found out a person who bully and lied using what's app is a union representative reported it and they are not interested
Corsa
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I resigned from Royal Mail after 36…
I resigned from Royal Mail after 36 years service just after the strike action and I want to make this clear it was not because of The not fit for purpose Royal Mail it was wholly because of the CWU they are lead by people only interested in their future and nice big pensions they are a absolute disgrace they stabbed us all in the back to maintain themselves.
Mark Russell
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Letting down their workers for decades
We should all belong to a union, we should all be supported and have our voices heard. The CWU has allowed our rights to be destroyed and cost members £1000s in post redundancy pay that the union should have protected. We have been so let down by the CWU. Pick a different union
Zim
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This union is terrible they are all for…
This union is terrible they are all for the management do nor waste your money on subs expect you to vote on strike action but no pay for strike so where do your subs go in the pocket of the people st the top who stand by different pay rates for same jobs ask for accounts where is mo ey going don't even get a pen or diary
mr singh
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Do not waste your money the reps work…
Do not waste your money the reps work for the employer. They refuse to come represent you in meetings when managers are their friends. Jokers
Marcelle James
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Don’t waste your money
Don’t waste your money! If I’d of known how useless this union was I would have found a solicitor of my own before my tribunal! I’ve constantly chased the branch, area, regional and the chair! I’ve now been told that head office legal apparently lost all the emails from the beginning of March! I’m having to pull out of my tribunal because of the time frame left!!
Miller
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Lincolnshire DO.............No wonder…
Lincolnshire DO.............No wonder the ex area CWU Rep never returned calls/texts or emails to the then in-house rep, when members were in their hour of need. Managers as mates that is how. Now the said ex CWU area rep is a manage himself at the very branch he once laughingly "supported". Can you honestly believe that? I can, it all makes perfect sense now. So, now we have the in-house rep, sub rep and ex area rep now cuddly managers bed mates. Still unwilling to help members even more now. How do you all sleep at night taking members monies, whilst looking them all in the face and offering double standards by return? Pathetic.
.. ...
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Don't waste your money
Don't waste your money, absolutely useless, infact I can not find words to express how useless they are. They know every manipulative way to put the emphasis back on the person who brought the complaint to them in the first place. I've tried to speak to the senior deputy General secretary who should be made aware of what is going on and why i left the union. You have more chance on speaking to the King of England. I even asked for an oppointment for him to call me. No go, I did speak to five other people though who were incapable of dealing with it and incapable of arranging an oppintment. The man must be some sort of god. Anyhow don't waste your time and money. Just ring Acas who are more professional,polite and give better advice for FREE. Just make sure you get the right adviser. This union will back the employer more than back the employee. DONT WASTE YOUR MONEY.
Simon Newbold
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The worst union ever
The worst union ever, This union will not stand up for you, they are basically a company union that will always put employer before members. I needed their help twice in the past and each time they told me they can do nothing, when clearly they could do something. Then when it comes to national disputes they will always and I mean always negotiate worse terms and conditions for their members. The leadershp are totally overpaid with a whopping 150 grand + going to the head of the union. A large percentage of the money members pay goes straight into the leaderships pocket. Do not join them they are a waste of money. The help and advise they do give is equivalent to citizens advice who are independent and know a lot more about your rights at work and employment laws.
John Bloggs
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I have always been proud to be a member…
I have always been proud to be a member of the CWU until the end of last year. Now I'm pretty disgusted to be honest. As a postal worker I always thought that my union had my back but their actions in recent months have been shameful. They have been extremely week and seem to be more concerned about their own reputation than that of the people they are supposed to be defending. I would not recommend the CWU to anyone and will personally be removing my membership as soon as possible! Complete waste of money!!
Jonathan Smith
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Please keep these in mind
The union's General Secretary is Dave Ward, who enjoyed a pay deal of £143,000 in the year ending December 2019As this guy said:-'1. Royal Mail is making a loss so needs to lay off staff2. CWU is pushing Royal Mail to put pay up even though they don’t have the money3. CWU pushes strike action4. Customers don’t get their purchases delivered5. Companies stop using Royal Mail because their customers are getting bad service6. Royal Mail has to lay off even more people meaning more people lose their jobs'And as this guy said:-'The worst union ever, I wasted my money for 4 years and when I needed help, they wouldn’t answer the emails or calls. I now lost my job and they are not even helping with the tribunal process. Don’t waste your money!'They just prey on people vulnerable enough to get their monies and are totally fine with it collapsing small businesses in the process and causing nationwide delays, even for things such-as medication (from my own experience). They won't protect you if it comes down to it, they are just greedy.
Farah
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there marketing and gaining profits…
there marketing and gaining profits from donations from causing chaos there like injury lawers they sniff out drama and gain financial gains and marketing selling there t shirts and flags and other merch and polical gains if they was supporting why haven't they paid loss of earnings to the strikers who have came under there call and influence once they lose the strikes people can't afford to keep this going with rent and mortgages and family's to pay for the workers will have to go back.. the cwu will pack up then and move along after making profits and marketing gains causing complete chaos for others and leaving the strikers lending money off family members and taking loans to cover there loss of earnings putting themselves in dire situations for following these clowns honestly people need to wake up and smell the coffee what this organisation is doing there asking for half outs and selling g t-shirts and mugs and flags all merch where does all the money go I wonder not to the strikers can't can't provide them with free warm food and clothes but charge them for the flags and t shirts and badges pathetic ...
Lucus Brown
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According to TrustPlane, The Communications Union has a 1.2/5 rating based on 38 verified reviews as of April 2026. Source: trustplane.app/company/www-cwu-org