Horrible experience
Took my Cadillac XT4 to McCurley to replace a transmission sensor. They had my car for 18 days. When it was delivered to me it was absolutely filthy inside! One panel was completely broke, drivers leather seat was sliced and scuffed. Drivers door panel was all scratched up and marks everywhere. The carpet and surrounding areas filthy, scuffed up and scratched. Speaker cover was smeared with a substance. White scratch mark on the exterior of door. Stay away from this dealership!
JANIE G
McCurley Subaru has a broken system of circle of excuses of not honoring a new car warranty
Same business owner as the McCurley Subaru, hence the name.I bought a 2022 Subaru Legacy a few months ago from McCurley Integrity Subaru in Pasco WA. I have taken the car in to the Subaru dealership for service twice for the same issue: the head (the screen and brain for your safety features, music, maps, phone calls, etc.) experiences multiple glitches. For example, it often freezes, which means safety features are not available, phone calls are disrupted, and the map is not accessible. When the head is not freezing, it often completely blacks out. All of this happens randomly, on a daily occurrence, and when my phone data has full service. Both the McCurley dealership and the Subaru manufacturer have said, in order to assess the problem, the glitches need to be duplicated. In my dealings with the McCurley dealership, they have not been able to reproduce the same problems that I’ve been experiencing, which means the issues have not been resolved.I have sent videos and pictures of some of these glitches, freezes, and shutdowns to the Subaru manufacturer to help them understand the electronic failures. I offered these same videos and pictures to McCurley but they are not interested because they claim they need to see the problems themselves. The service department has not taken the time it needs to determine the cause of the glitches.I have spoken with employees in the McCurley service and sales department who have told me the troubles I’m experiencing with this head failure have been a recognized problem with Subaru vehicles. Apparently, the electronic failures I’ve identified are not an isolated matter. I have taken time off work to bring my vehicle to the dealership service department during their regular hours, Monday through Friday, when the service department handles these kinds of issues. If I were offered a loaner vehicle, I could leave my vehicle to be assessed in the time needed without missing work.I feel as if I’m getting the run around from both McCurley and the Subaru manufacturer. Both parties have different ideas of how to determine the cause of my car’s problems. When I call the Subaru manufacturer, they say they are waiting on McCurley. When I call McCurley, they say they are waiting on the Subaru manufacturer. I have not received follow-up calls or emails about next steps.I bought a brand new car, with a warranty. I would like my car to be fixed. The process to get it repaired seems like a broken one. Nobody has a solution or has taken ownership of getting it fixed.
Scott Mans
Liars at McCurley Chevrolet
Liars and cheats at McCurley Chevrolet in Pasco, especially Kevon Bailas. Placed an order for a Tahoe in Oct. 2021. Kevon neglected to tell me that the 2022 models came with a 6.2L, so I requested he update my order for that engine in Dec. 2021. After a long wait for my family, my order was finally accepted in May 2022. Come to find out, my order did not have the 6.2L. Kevon told me the order got “reverted” back to the 5.3L since all 6.2L engines stopped production. After calling numerous other dealerships, I found out this was not the case and Kevon was hustling me, so I yet again requested he change my order to the engine I wanted. Several weeks later, I discovered my Tahoe had been built and was being shipped to McCurley. I called the ordering manager, James, to ask him what the deal was. He indicated that it was built with the 5.3L and there were never any requests to update the engine. He confronted Kevon and Kevon blatantly lied to him, stating that I never asked him to change the engine and my conversations with him never happened. Beware of this dealership and their employees. Remember the name Kevon Bailas and try not to get hustled like I did. I am lucky I was able to place an order with Dave Smith and will be getting a 6.2L Tahoe in 3-6 months.
Gabriel Mosbrucker
Cooper strikes again
I bought the truck that I have always wanted from Mr. Cooper at the McCurley Chevrolet dealership. Mr. Cooper was very professional, showed me all the bells and whistles on the truck and answered all of my questions. This purchase was our third from Mr. CooperDave and Naomi Maiden
Naomi Maiden
2stars on subaru out back moon roof leaking
Hi my name is Richard i have bought 5 cars from all Subarus but as of now i may be changing that by the way i've been treated i bought A 2010 Subaru outback Premium , Well my Sunroof leaks i have brought this car in 3 times and each time they say it fixed go home it rains and my cars sunroof is leaking take it back to your dealer tell them it is leaking so they end up putting new glass in take it back home it rains again it still leaks the this last time they had car for over 2 weeks well i bring car home run my hose and water on top off the sunroof and it leaks so i go back again the service manager says the car will have some drip to it i go no it shouldn't he said if it is to tight fit it would be hard to open sunroof but non of your other cars leaked like mine has i have been so upset with this i've talked with other people with sunroof there don't leak and drip like mine does my wife bouight a 2010 Honda CRV EX with sunroof her car don't drip or leak like mine other car makers there cars don't do this either i go this car in middle of January of this year to me this is a joke of the run around i've gotten at yuor dealership even when i had to bring my car back in the last time icame in to service dept said my car is leaking still and the guy goes well i'm sorry mr king but we don't have a rental car for yuo isaid i need to get to work i need a car and ineed my car fixed they go sorry nothing i can do about it i was so upset i went across the street to talked to you about this but i was told you eren't in . so form now on if people ask me abiut your dealer ship i will say go some where else if it wasn't for this leak thing my car was nice but right no i won't buy from your dealership again and i am calling Subaru of America about this on there OUtbacks and if this should or shouldn't happen with my car and if they say it shouldn't be happening then the service dept doesn't no how to work on things or get it right am a very dis satisfied customer
Richard King
Richard
