The online store is so beyond broken. BEYOND broken. I tried to give them my money. I bought a nook for ebooks. Sold it already. Terrible. I am trying to give you money!!! Why am I getting so many error messages????? Going to kindle and never coming back! I will by my physical books anywhere else. And the location in my town is limited anyways
I ordered a Blue Studded Tumbler w/straw. When it arrived it was white. Tried to get return info and got transferred around with repeated question to verify my info, which is a stall tactic. Told after the fact they would have to deduct $9.99 for return! Horrible customer service. Item listed is not the one received. Deceptive.
It's just horrible. I have an online collection of books from B&N Nook that I try to read on my computer browser. I have to sign in everytime, resort the books, then refind my page. Today, after reading 30 pages, Ihad to do the above steps again, but, alas, the book will not open!!!!! The html script indicates it's trying to open a sample. We've owned the book for 2 years and my wife has already read it. I'm halfway through, but cannot continue reading. Always, the web browser is so intermittent. How can a large book company in which I own several thousand dollar worth of ebooks by so dysfunctional!!!!!!
I am deeply frustrated and concerned by the way my vendor application was handled. My application was rejected with a vague statement claiming my information could not be verified, yet no specific explanation, evidence, or opportunity to clarify was provided. This lack of transparency raises serious concerns about the fairness and integrity of the vetting process.Even more troubling was the statement that any future accounts would not be approved, effectively issuing a permanent ban without justification or due process. Making such a definitive decision without providing applicants the ability to correct potential errors, verify identity, or understand the concern is both unreasonable and unprofessional.Independent authors and publishers deserve clear communication, transparency, and fair treatment. Denying access without explanation and refusing any possibility of future reconsideration demonstrates a rigid and dismissive process that does not support emerging creators.I strongly urge the organization to reevaluate its verification and communication procedures to ensure they are fair, transparent, and respectful to applicants. No legitimate professional process should permanently exclude individuals without providing clear reasoning or a path for resolution.
Tried checking inventory online at my local store and displayed everything I wanted was available. All 3 books I wanted were not at the location and even talked to an employee about availability. I ended up just ordering them and the worker put my info in wrong so I had to manually do it my self at home. (I understand people make mistakes, so not the biggest issue) My main concern and reason for this review is the website. It’s hard to navigate and I am not able to check my order status, never got a confirmation email with a link, and still don’t even know if my package is coming to the right place or even at all. PLEASE FIX THE WEBSITE! I won’t be ordering anything online from B&N until this is fixed.
Ft Lauderdale store.P Schweizer book Invisible Coup out of stock.Sign at display says "latest novel" It is non fiction. Too cute too woke.Next time Amazon.
This review is only concerning the Barnes and Noble website, not the physical stores, which I love visiting.I logged into (or rather I attempted to log into) the B&N website to post a review on a book I purchased, but the website was so mind-numbingly slow that I eventually gave up. The website would load the home page, but whenever I would try to log in or navigate, it would bring up a scrolling wheel loading icon, and just get hung-up there. For reference, I was using the Android version of the Opera Mobile Browser app (a fork of Chrome with very wide compatibility).As someone who works in the IT industry, B&N needs to take a look at their web servers, and likely needs to either roll out some updates, clear caches, or speak with their ISP about increasing their bandwidth, because the website is borderline unusable in its current state.
Have a Premium Membership for 39.99.Thought would be useful as " free shipping " with Premium Membership. Scam. Ordered 1 book online. Charge for shipping fee. Spoke to Customer service, apparently exclusions. Will not pay for further Membership.
Ordered 2 CDs through customer service in person at a store. One cd arrived and the other one by Camilo Sesto still hasn’t arrived.Contacted Barnes & Noble through email who said my Camilo Sesto cd would arrive by January 12, 2026. Barnes & Noble also removed the cd listing from their website. Yesterday was the expected delivery date and I’ve never received any actual proof that it was shipped. I feel like Barnes & Noble stole my money without any explanation for something they don’t possibly have since the CD doesn’t legally exist anywhere else online. The supposed CD was also never announced on Camilo Sesto’s social media pages.Avoid Barnes & Noble at all costs.
Absolutely horrible customer service. I post a review and it was not submitted properly with the photos. I resubmit the review and it was not approved. Which was the same review that went live initially. When asked why was it not approved the manager was clueless. She felt I should just keep resubmitting: The review process of editing is a nightmare!
I ordered a paperback copy of "Of Love & Other Demons" by Gabriel Garcia Marquez. When it arrived there was what looked like foxing or moisture damage.
I ordered a book and they shipped the wrong book. I drove to the store and returned it. The person taking back the book was somewhat apathetic - no offer of a small credit for my time and miles as a courtesy. They processed the return and re-ordered the correct book. I noticed the amounts were off by a small amount so I emailed Customer Service - who asked for all my information which I gave. I was curious why they as the vendor couldn't look it up. I was also asked to transmit over copies of the receipts which I did. When I submitted them, I was advised they weren't clear enough. At that point, why bother as my time was worth more - and they lost a customer.
Went in to purchase a canning book yesterday. There was non in the store. I talked to the gal at the desk, she looked it up and that they were out but getting more in a week. So I had her put my name in so they could hold one for me. Today I get an email thanking me for my order, and that they were unable to fulfill my order.
Was glad for the 25% store discount today, but one of the books I wanted was not in stock. Customer service offered to have it shipped to me so that I could enjoy the 25% discount. What they didn't tell me is that I would pay for shipping. When I got home and reviewed my bill, I called to complain, and the same rep who helped me today said that's store policy. I let her know that not every customer will be aware of this, and a heads up would be appropriate. Had I known, I would have skipped ordering it... I paid more than I would have without the 25% off. I'm fed up.
I have informed all my family and friends to never give me a Barnes & Noble gift card again as I will not ever attempt to place an order on their website. The absolute worst order processing site I’ve experienced. Is it there goal to create such a problem attic system that people may not redeem their gift cards? -100% profit. Small online bookstores and the public library will be the only sources for my avid reading from henceforth. No wonder Amazon has cornered the world. Since their media competition is just so absurdly inept, I can understand how consumers will opt to forgo this amount of frustration, even though it means continuing to feed the multi billion dollar earth crushing machinery.
When you purchase e-books from this vendor you don't receive them, you receive the " right" to try and read them on their very glitchy platform NOOKFreezes, skips pages and resets by itself every few pages or soI boufpght 3books last week, couldn't enjoy them, asked for a refundOnly 2books were refunded according to the automated email I gotWas unable to obtain refund confirmation for the third book, they claim they refunded all however the glaring difference between invoice and refund notice tells otherwiseI will have to dispute the charge with my credit card company which is a painSave yourself the trouble, don't buy e-books from Barnes & NobleAfter posting this message I got a message from Barns& Noble to provide additional information allegedly on an " accompanying form", which they didn't attach to their requestSpeaks volumes about the disorganization and poor customer service offeredTo Barnes& Noble: I already provided all possible information to 3 of your employees,today
I ordered 3 books for family members Christmas presents however my address defaulted to an old address of a company I used to work at and they're being delivered there, and I don't live by or work there anymore so I can't get these books. Barnes and Nobles has informed me there is nothing they can do because I had the wrong shipping address, one book is being delivered Sunday, and no one is at the building. I'm upset because I spent a lot of money and now, I don't have presents. I used to love B and N but I'm so disappointed with them and their lack of customer service I may be cancelling my membership and no longer shopping with them. Yep, I didn't check the address before I submitted but they have no interest in working with me or trying to find any other means of reimbursement or replacement of these items.
UPDATE December 23, 2025Changing my review! I’m giving B&N 5 Stars. They went out of their way to make things right and even included a 20% off coupon. Not only that, but yesterday (12/29) I received the last part of my order, which arrived early. Unfortunately, the item arrived damaged due to poor packaging. B&N is sending a replacement straightaway. Thank you B&N for making things right! Initial Problem:Horrible. I ordered from B&N online. I had $25 in rewards. I ordered 3 items. Paid my balance that I owed. One item will not be in until after Jan. 1, which is no problem. The other 2 items are gifts for Christmas. I placed my order Dec. 11. I received a tracking number a few hours later. This is how B&N is paid. Once that tracking number is generated, they get their money because the items are now classified as “shipped.” On the B&N website, it stated my 2 items would be delivered by Dec. 19. Today is Dec. 16. I checked my tracking on my B&N account. It states that the order has not even been picked up by the carrier. I plugged the tracking number into both the UPS and USPS tracking website. Both state the tracking number is invalid. I chatted with customer service for help. I chatted with an agent. The only help she could offer was to repeat my problem back to me. I called customer service. The agent said there was nothing she could do until the 19th. This is the last time I’m ordering from B&N. I will go to my local bookseller who is an hour’s drive away, but my nearest B&N is 40 minutes away. Octavia Books in New Orleans has my business from now on. Barnes & Noble can keep their incompetence. I surely don’t want to spend my money on it. Dec. 16 Reply to B&N: I placed my order Dec. 11. B&N does not charge the customer until the item is shipped. A shipping/tracking number was generated. I was charged. I checked my tracking daily since I placed the order. The carrier has not picked up the order, but your website says it has shipped. I plugged the shipping number into UPS and USPS. Both carriers say they have not received the package. I chatted with a customer service help specialist. All she did was echo what I had told her. She said there was nothing she could do. I asked her to tell me which B&N still had the package. She said she wasn’t allowed to do that. I called the 1-800 number. Same useless help. I emailed, but no reply. Now, I’m sitting here explaining this for the millionth time so that B&N can qualify my complaint as legitimate!!!! Just look at your reviews for B&N online!!! I’m not the only one!!! The problem is with B&N!!! You’re taking money from customers, but not shipping anything!!!
"Order Failed Verificiation Process" - what exactly are they verifying? I really love the Nook app, but I guess I'm canceling my membership and buying my ebooks elsewhere, as I do NOT have time to be calling to find out why I can't place a simple order online. Kindle, Kobo and Apple Books don't have this problem.
Website is so garbage I am breaking down while writing this. I just want to shop for a gift for a friend but they keep denying me access to my own credit card number
