Great Experience with AFM!
I had a very positive experience with Armed Forces Mutual today. I called to do a change to my policy, which by all standards would have been considered last minute. The representative who assisted me, Ms. Bonina, was excellent. She had a great attitude, was polite and super helpful. She did not care about the last-minute nature of my call, she was about helping. With the day that I have had, it was very much appreciated! Thank you Ms. Bonina and thank you AFM!
Theresa
Excellent service
Excellent service. Responded precisely to my question.
Bill Haugh
Very helpful in assisting me in correcting an error…
I need assistance in correcting an error on my account, that I made. AAFMAA customer service was extremely helpful in helping me.
Jamie
Excellent service and support!
Excellent service and support!
Tim T
Excellent service at every juncture
Excellent service at every juncture. Great caring people.
FranknBarbara Marr
Flexible Plans & Solid Support!
Excellent experience becoming a member of AAFMAA. I purchased life insurance products, and the process was super-smooth and simple.Excellent customer service so far, with support for Veterans living overseas! I would highly recommend becoming a member.
Nick
AFM Should be on speed dial!
AFM is a great organization with a deeply meetingful mission. Amy Marotto was most helpful in updating the information I've kept on file as well as crafting a way ahead to prepare our affairs and ensure our family is well prepared when the time comes. This is an important brick to remove from our ruck sack; piece of mind!
Richard McCabe
Fantastic service
The entire staff has been nothing but professional and very prompt in assisting us.
Sue
Replacement Form Provided in Under Two Hours!
I sent a request for a replacement tax form at 10:30 this morning, and Amy Morotto emailed it to me at 11:59. It would be hard to provide better customer service than that!
Jeff C.
Got an answer and resolution to my…
Got an answer and resolution to my issue in hours. Great Service.
John Taylor
Commendation of Amy Marotto
I have been a member of AAFMAA/AFM since the early 1960s and I have been very pleased with all of my personnel contacts over the years but Ms. Marotto takes the cake. She has answered all my questions promptly and gone beyond that has sent literature that answers many questions before I ask them. I don't know how long she has been working there but she is certainly an outstanding credit to Armed Forces Mutual
Emmet McMahan
Your company was open and transparent…
Your company was open and transparent about the process for veteran's and active duty military to get life insurance.
customer
Fast and informative response
Fast and informative response from Amy. She also included a checklist for my estate planning.
Jim Pearson
Staff are knowledgeable in their career…
Staff are knowledgeable in their career field. Through and attentive in processing and finalizing the process. Keeping clients up to date with the process, all while showing compassion.
Military
prices great
prices, but timeing was off
Nick Werle
Outstanding support
Outstanding support. Sixty two years ago, as a 2d Lt my first Battalion Commander counselled me on the benefits of becoming a member of the then Army Mutual Aid Association. I took his advice and have never regretted it. In turn over the years I have recommended Armed Forces Mutual to numerous other military personnel. Now at age 85 I feel confident that Armed Forces Mutual will look out for my wife when the need arises.
Werner G Schmidt Jr
Take too long to respond.
Take too long to respond.
customer
The representative assisting us was…
The representative assisting us was very helpful, and her attention to detail and the extent she went to ensure our account was accurate and up to date was stellar.
Oliver Smith
Good very nice
Good very nice
Vikki Vignesh
She was amazing and very personal.
She was amazing and very personal.
Arlene Agosto
